AMANDA R. HEAD
Southaven, MS 38671
Tel: 662-***-**** Cell: 662-***-****
Email: acz8ef@r.postjobfree.com
WORK HISTORY
Jun 2014
to
Present
Engagement Advisor
Caesars Entertainment/Horseshoe Casino
Robinsonville, MS 38664
Administer programs to effectively influence and support the strategic direction for the property. Work in partnership with property leaders, Training/Recruiting and Employee Relations to implement high impact practices and programs designed to maximize performance and results via a consistent and meaningful employee experience.
Successfully implemented programs that support, develop and engage a diverse workforce
Provided exceptional customer service internally and externally
Demonstrated an upbeat and positive attitude
Ability to guide employees to proper resources whenever help was/is needed
Ability to communicate effectively with all levels of the organization
Ability to develop creative solutions to challenging problems
Consistently showed a genuine interest in employee progress
Excels in training, leading and motivating people
Keeps full alert to the weakness, strengths, and opportunities facing the organization
Proven ability to develop programs to improve the effectiveness and overall operation of the organization
Effectively formulates strategies, tactics and action plans to achieve results
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Ability to communicate effectively verbally to all levels of the organization
Ability to monitor department metrics to identify trends and make recommendations for positive change
Ability to provide management with periodic reports of team's progress Oct 2006
to
Jun 2014
Sr. Training Specialist
Caesars Entertainment/Horseshoe Casino
Robinsonville, MS 38664
Partner with and worked closely with the HR team and Operations to determine and develop specialized training needs for the departments. Design and produce training aids and support material. While working closely with business partners to improve training. Monitor and evaluate the progress and effectiveness of training and development programs and made recommendations for improvements.
Served as trusted advisor to guide business decisions
Supported business partners in identifying and the development of employees for key leadership positions
Partner with department managers to determine skills and experience needed for positions
Ensured positive relations within the business
Advised and assisted with design of instructional systems to facilitate department needs
Acted as an internal consultant to assist management in the analysis and identification of organizational issues and development
Ensured business partners have the appropriate talent pipeline
Facilitated branded training program as needed
Conducted development planning and follow up for leaders attending training Dec 2004
to
Oct 2006
Training Manager
Caesars Entertainment/Horseshoe Casino
Robinsonville, MS 38664
Oversees training development and implementation. Carried out supervisory responsibilities in accordance with the departments/organization's policies and applicable laws.
Designed and implemented training courses
Monitored performance of employees, to determine the needs of positions
Designed recurring training programs based on performance
Ensured that training classes are designed to be participative, through the use of role play, on the job training and audio-visual aids
Communicated on a regular basis with appropriate department, and ensured that training programs reflected their needs
Identified and communicated Training needs to HR Shared Services and Centers of Expertise
Served as a trusted advisor to guide business decisions and is sought out for training related decisions
Drove the Caesars culture through the mission, vision, values and expected behaviors and customer service principles
Performed well in crisis situations
Placed high priority in developing effective solutions to customer needs May 1999
to
Employment Manager/Recruitment
Caesars Entertainment/Horseshoe Casino
Dec 2004 Robinsonville, MS 38664
Plan and carry out policies relevant to all phases of Human Resources. Supports and cultivates new ideas and methods to deliver business solutions. Deliver assignments/projects on time and completed all aspects before delivering to internal clients.
Worked closely with department managers to identify unique and specific staffing needs and scheduling considerations ensuring maximum productivity and employee satisfaction
Conducted workforce assessments and plans/executes reduction in force when needed
Partner with business partners to ensure proper execution of HR programs and policies
Overseen daily input of Personnel Administration data
Participated as part of the interview team for all exempt and non-exempt level position
Investigated and respond to employees' complaints or grievances regarding work environment
Reviewed and provided counsel on, performance and disciplinary documentation
Assisted in budget development
Ensured ordering and storing of applications benefit, licensing and new hire supplies
Understand benefits package to make wage increases recommendations
Drove business diversity initiatives aligned with companywide strategy
Monitored legal compliance with federal, state and gaming laws
Act as a role model and presented oneself as a credit and encourages others to do the same
Responsible for project management, establishing and meeting timelines, attention to detail and to follow-through
Coordinated posting through local and corporate JOB Feb 1995
to
May 1999
Employment Rep/Lead/Supervisor
Caesars Entertainment/Horseshoe Casino
Robinsonville, MS 38664
Delivered assignments/projects on time and completed all aspects before delivering to internal clients.
Coordinated internal and external recruitment efforts including reviewing open requisitions
Developed communication for recruitment and benefits
Conducted interviews for exempt and non-exempt positions and make recommendations to hiring supervisor and managers accordingly
Trained new supervisors/managers on proper hiring/interviewing procedures and process
Assisted in educating external network and community members on job openings and requirements
Resolved insurance/benefits issues as needed
Attended public speaking engagements as necessary
Recommended disciplinary actions or disciplines employees
Supervised and monitor work of employees
Monitored legal compliance with federal, state, and gaming laws EDUCATION
Aug 1984
to
May 1985
Northwest Community College
Senatobia, MS 38664
Medical Records Clerk
MEMBERSHIPS
Toastmaster's International -
Empower individuals to become more effective communicators and leaders
Provides supportive and positive learning experience
Developed communication and leadership skills, resulting in greater self- confidence and personal growth
SOFTWARE/SYSTEM SKILLS
Advanced computer skills using Microsoft Word, Excel, Publisher, PowerPoint and the Internet
REFERENCES
References will be provided upon request