Donna Hurst

(**** Travis Powell Ln, Powell TN, **849) 865-***-****) (acz7x5@r.postjobfree.com)

SUMMARY OF QUALIFICATIONS:

Employee-driven Retail Manager with extensive experience in all areas of retail operations with special emphasis on Sales, Customer Service, Merchandising, and Human Resources. Reputation for “doing the right thing” for the customer and the business. Areas of expertise include:

Marketing & Sales

HR Management to include staffing

Inventory Control

Loss Prevention / Shrink Management

P&L Management

Accounting & Bookkeeping Payroll

EMPLOYMENT EXPERIENCE:

Dollar General, Rocky Top, TN

Store Manager (2010 to current)

Responsible for the holistic management of a high volume retail location. Key performance indicators and areas of accountability include leading all employees via coaching, development, and corrective measures when necessary as well as effective planning and implementation of all store processes to include ordering, receiving, stocking, presentation, selling, staffing and support.

Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed.

Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination.

Communicate performance, conduct and safety expectations regularly; coordinate meetings and events to encourage safety, security and policies.

Evaluate operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors.

Order to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/cycle counts.

Ensure that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage.

Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.

Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures.

Maintain a clean, well-organized store; facilitate a safe and secure working and shopping environment.

Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensure employee compliance.

Donna Hurst

(5012 Travis Powell Ln. Powell TN, 37489) 865-***-****) (acz7x5@r.postjobfree.com) Wal-mart, Oak Ridge, TN

Assistant Manager (2006 to 2010)

Managed total store operation including merchandising presentation to increase sales. This includes both grocery, general merchandise and apparel with more than 360 associates, sales ranging from $110M to $150M per year.

Managed all area of operation from new store set up, hiring, training and development. Helped in planning and executing merchandise technique to grow the business.

Receiving of product deliveries and monitor proper controls in billing, unloading and cold chain logs. Assured stocking was done in accordance with time managed scheduler.

Assist in setting new backroom program to help with inventory control and binning location.

Responsible in assisting with seasonal MOD set and new product placement to fulfill customer needs.

Customer assistance in all areas from Sporting Goods, Electronics, Lawn and Garden, TLE, Hardware, Houseware and Domestic, Apparel and Grocery. BI-LO LLC, Knoxville, TN

Co-Manager (1998 to 2006)

Co-managed full service grocery store with more than 180 associates, and sales of approximately

$21M per year. Managed all three functional areas of the business during tenure. Trained and mentored new management staff and management trainees in the three functional areas of Customer Service, Merchandising & Marketing, and Human Resources. Customer Service Management:

Managed front-end operations including cashiers, courtesy clerks, bookkeepers and specialty services such Western Union, lottery, check cashing, and convenience payment services.

Recruited, hired and trained staff for new store operation, partnering with corporate human resources, hired more than 180 associates in less than one month time frame.

Supervised and coached associates in highly sensitive courtesy booth operations, including cash balancing total store funds, check cashing for convenience services, managing Western Union operations, all while seeking to deliver excellent service while minimizing losses due to fraud.

Monitored daily, weekly and monthly cashier performance reports (i.e., productivity and average item price), thereby maximizing service levels while maintaining loss prevention controls.

Managed labor costs by completing payroll projections based on fixed and variable hours, generating schedules for the service area. Achieved top ranking in the District.

Received Customer Service award by ensuring the right people were in the right place at the right time, delivering the best service possible. Able to achieve excellent results by leading by example and treated employees with dignity and respect. Merchandising & Marketing Management:

Managed Merchandising and Marketing functions for all departments in the store including General Merchandise, Health & Beauty Care, Bakery/Deli, Produce & Floral, Meat & Seafood, and Dairy & Grocery.

Managed inventory control by ensuring backroom inventory levels were set to meet advertising demands, yet not create unnecessary inventory. Donna Hurst

(5012 Travis Powell Ln. Powell TN, 37489) 865-***-****) (acz7x5@r.postjobfree.com)

Merchandised displays on sales floors to maximize and drive sales, making changes to end-cap and wing promotions based on advertising programs and vendor agreements.

Set plan-o-grams in compliance with marketing and sales agreements with outside vendors and to meet consumer demand. Made adjustments to plan-o-grams as needed.

Monitored invoicing and bills of lading ensuring accuracy of orders, on a shipment by shipment basis. Made adjustments as needed to manage shrinkage levels.

Designed seasonal merchandising displays based on store demographics and sales. Human Resources Management:

Managed all facets of the HR function for high volume retail outlets, including new store set-ups.

Recruited, interviewed, selected and hired new store associates, for all departments. Administered assessments, including CBT tools, and Behavior Based Interviewing as part of selection process.

Completed new hire orientations and paperwork in compliance with federal, state, and company guidelines.

Set up and managed payroll for all store personnel, ensuring accuracy of time management system.

Ensured new associates were well trained by supplementing CBT training with on the job training. Coached associates to improve performance thereby increasing productivity and reducing turnover.

Determined weekly manpower hours per department, using electronic scheduler in conjunction with manual sales projections, developing a detailed schedule and projected weekly labor costs.

Served as point of contact for all HR related issues within the operation, counseling associates as well as management in the resolution of issues; maintained compliance with EEOC, FMLA, and other stated policies and procedures.

Directed Safety Program communicating updated information, training staff, and following up on accidents and issues, in compliance with OSHA / Material Safety Data Sheets

(MSDS).

EDUCATION & TRAINING:

HACCP Trained – Hazard Analysis Critical Control Point, Food City Stores HIPPA Trained – Health Insurance Portability & Accountability Act, Bi-Lo LLC Bi-Lo Business School Graduate: Corporate University Management Development – Performance Skills for Effective Store Managers, Food City Stores Accounting Coursework, Cornell University

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