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Customer Service Data Entry

Location:
Winter Springs, FL
Posted:
May 09, 2017

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Resume:

Dalishia Maria

*** * ***** **

Longwood FL *****

917-***-****

acz7v1@r.postjobfree.com

OBJECTIVE

To acquire a position that would help me grow and utilize my knowledge and experiences, that places value in customer satisfaction, initiative, and quality.

EMPLOYMENT HISTORY

Harlem Rheumatology – New York, NY

Receptionist February 2015 – Current Date

Office Front Desk Receptionist

Data entry

Running E-Clinical

Handling multiple phone lines

Spanish Translating

Scheduling Drug Rep lunches

Assisting patients on site and over the phone

Coordinating office activities

Scheduling appointments with Patients and Drug Reps

Maintaining an organized work station

Transferring calls to the correct departments

Creating and responding to emails

Mail distributions

Coordinating Medicine and Treatment delivery with Specialty Pharmacies over the phone

Taking approval and denial calls from Insurances companies for Prior Authorizations

Checking Patient Eligibility

Opening and Closing the Practice

Handling Patient Co-Payments and other Invoices

Scorpion Films Productions - New York, NY

Administrative Assistant January 2006 – February 2015

Office Reception

Travel Management

Creating and responding to emails

Assisting with directing productions

Coordinating office management activities

Scheduling appointments with clients

Looking over final projects to assist with editing

AppleOne New York, New York NY

PSYOP Front Desk Receptionist December 2014 – December 2014

Assignment Completed

Front desk reception

Transferring inbound calls

Creating and responding to emails

Entering receipts into the system

Taking breakfast and lunch orders

Preparing presentation rooms for the producers

Online orders for restocking food pantry and medicine cabinet

Data entry

AppleOne NY - New York, NY

DOH - Maximus - Affordable Care Act Customer Service Rep – May 2014 – November 2014

Assignment Completed

Statewide customer service representative

Transferring inbound calls to the correct departments

Updating consumers accounts

Handling consumer complaints and referrals

Educating the public with general information

Maintaining a well organized work station at my desk

Assisting consumers with applications over the phone

Reporting back to supervisor

Zara USA - New York NY

Cashier Nov 2011 – June 2014

Complete Cash, credit, travelers checks, and voucher transactions

Filing paper work

Assist in training new employees

Handling phone lines and computer tasks at my station

Replenishing merchandises

Counting register deposit as well as store deposit at the end of the day

Assisted with merchandise inventory

Transferring money to safe at the end of the night

Receiving money from brinks for the register twice a week

CFSC Check Cashing Place - New York, NY

Teller Oct 2009 - January 2010

Completed cash, credit and checks transactions

Opened and closed store

Counted money vault when opening and closing store

Made daily reports on checks, money orders and bills

Filed reports on money laundering suspicions

Checks and money order training

EDUCATION

Berkeley College - New York NY

Marketing 2016

Morrisville State College - Morrisville NY

Journalism 2010

Vocational Foundation Inc. - New York NY

Course: Office Support Specialist

MS Office (Word, Excel, and Power Point)

Keyboarding and Data Entry

Record Management and Office Equipment

Financial Literacy and customer service training

40 WPM

Louis D. Brandeis High School - New York NY

2005 – 2008

Gateway High School - Kissimmee FL

2004-2005

SKILLS

Bilingual Fluent in Spanish

Phone skills

Able to work efficiently independently or in a team

Great communication skills

Customer service

HIPAA Compliance training



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