Dalishia Maria
Longwood FL *****
acz7v1@r.postjobfree.com
OBJECTIVE
To acquire a position that would help me grow and utilize my knowledge and experiences, that places value in customer satisfaction, initiative, and quality.
EMPLOYMENT HISTORY
Harlem Rheumatology – New York, NY
Receptionist February 2015 – Current Date
Office Front Desk Receptionist
Data entry
Running E-Clinical
Handling multiple phone lines
Spanish Translating
Scheduling Drug Rep lunches
Assisting patients on site and over the phone
Coordinating office activities
Scheduling appointments with Patients and Drug Reps
Maintaining an organized work station
Transferring calls to the correct departments
Creating and responding to emails
Mail distributions
Coordinating Medicine and Treatment delivery with Specialty Pharmacies over the phone
Taking approval and denial calls from Insurances companies for Prior Authorizations
Checking Patient Eligibility
Opening and Closing the Practice
Handling Patient Co-Payments and other Invoices
Scorpion Films Productions - New York, NY
Administrative Assistant January 2006 – February 2015
Office Reception
Travel Management
Creating and responding to emails
Assisting with directing productions
Coordinating office management activities
Scheduling appointments with clients
Looking over final projects to assist with editing
AppleOne New York, New York NY
PSYOP Front Desk Receptionist December 2014 – December 2014
Assignment Completed
Front desk reception
Transferring inbound calls
Creating and responding to emails
Entering receipts into the system
Taking breakfast and lunch orders
Preparing presentation rooms for the producers
Online orders for restocking food pantry and medicine cabinet
Data entry
AppleOne NY - New York, NY
DOH - Maximus - Affordable Care Act Customer Service Rep – May 2014 – November 2014
Assignment Completed
Statewide customer service representative
Transferring inbound calls to the correct departments
Updating consumers accounts
Handling consumer complaints and referrals
Educating the public with general information
Maintaining a well organized work station at my desk
Assisting consumers with applications over the phone
Reporting back to supervisor
Zara USA - New York NY
Cashier Nov 2011 – June 2014
Complete Cash, credit, travelers checks, and voucher transactions
Filing paper work
Assist in training new employees
Handling phone lines and computer tasks at my station
Replenishing merchandises
Counting register deposit as well as store deposit at the end of the day
Assisted with merchandise inventory
Transferring money to safe at the end of the night
Receiving money from brinks for the register twice a week
CFSC Check Cashing Place - New York, NY
Teller Oct 2009 - January 2010
Completed cash, credit and checks transactions
Opened and closed store
Counted money vault when opening and closing store
Made daily reports on checks, money orders and bills
Filed reports on money laundering suspicions
Checks and money order training
EDUCATION
Berkeley College - New York NY
Marketing 2016
Morrisville State College - Morrisville NY
Journalism 2010
Vocational Foundation Inc. - New York NY
Course: Office Support Specialist
MS Office (Word, Excel, and Power Point)
Keyboarding and Data Entry
Record Management and Office Equipment
Financial Literacy and customer service training
40 WPM
Louis D. Brandeis High School - New York NY
2005 – 2008
Gateway High School - Kissimmee FL
2004-2005
SKILLS
Bilingual Fluent in Spanish
Phone skills
Able to work efficiently independently or in a team
Great communication skills
Customer service
HIPAA Compliance training