C u r r I c u l u m V I t a e

SUSAN WANGARI MWAURA

SHARJAH,AL NHADA,UAE

+971*********

29YEARS OLD/SINGLE

NATIONALITY : KENYAN

TOURIST VISA,EXPIRING ON MAY 18th 2017

acz7pb@r.postjobfree.com

PROFESSIONAL BACKGROUND

August 2015 – December 2016: SAROVA STANLEY RECEPTIONIST/TELEPHONE OPERATOR -KENYA

Welcoming and greeting guest, making sure the paying customer has at least a satisfactory dining experience.

Dealing with bookings by phone, e-mail, letter, fax or face-to-face.

Completing procedures when guests arrive and leave.

Operating telephone switchboards and system to advance and complete connections, including local and long distance Call.

Dealing with special requests from guests (like booking theatre tickets or storing valuable,items).

Answering questions about what the hotel offers and the surrounding area.

Dealing with complaints or problems.

Establishing solid long-term customer relationships by learning and remembering preferences.

Handling Cash, cheque and Credit cards.

January 2010 – December 2012 : PANARI HOTEL WAITRESS – KENYA

Welcoming guest in the restaurant and giving them menu.

Recommending special meals and wines.

Co-responding for the proper handling of all beverages and food in the bar area as well as all the equipment in the department.

Establishing solid long-term customer relationships by learning and remembering preferences.

Handling cash, checks, and credit cards when closing transactions.

Up-sell all promotion available in the outlets.

EDUCATION

2008 – 2010: Diploma in Hospitality Management at Nairobi Institute of Business Studies (NIBS)

2009: Certificate Course in Pastry & Bakery at Unity College

2003 – 2006 : Sat for Kenya Certificate of Secondary Education (K.C.S.E) at Trikha Girls Secondary School

COMPUTER SKILLS

Windows XP et 7

Pack office (Word, Excel, Power point, Movie maker…)

HOBBIES

Reading

Traveling

Cooking

Swimming

Playing Martial Art and attained in Level Green Stripe Blue Belt.

CONTACT INFORMATION

Upon request.

I certify on my honor that the information provided above is true and accurate.

Susan WANGARI MWAURA