Shaun L. Wiley
Fort Worth, Texas 76132
acz7p2@r.postjobfree.com
Objectives
To apply my extensive computer experience along with my education toward a position with your company.
Professional experience
10/15 – Present Henry Schein Inc. Arlington, Texas
IT Network Specialist
Provide support on Windows Server 2003 and 2012 platforms. Active Directory Admin. Checkpoint
And WatchGuard router configuration. Network and systems security administrator. Ruckus Wi-Fi admin.
Log Me In rescue technician. VOIP Admin. Oracle Siebel CRM local administration. Provide support on all Windows platforms and OS. SMP Web filtering team support member.
06/14 – 09/15 DFW International Airport DFW Airport, Texas
IT Technical Specialist (Contract)
Maintain and provide support for assigned information systems, software, desktop systems, printers, networks, and peripheral equipment., CA - ITSM call tracking tools. IT Service Management.. All Windows OS supported. Support Active Directory (account creation, Group Policy, Group Membership maintenance). Learning Hub admin, MS Outlook, Lync Server Admin. VOIP system.
09/13 – 05/14 City of Fort Worth Ft. Worth, Texas
IT Operations Specialist (Contract)
Perform technical and complex functions related to operating, maintaining, and monitoring performance of assigned information systems, software, desktop systems, printers, networks, and peripheral equipment., ITSM call tracking tools. ITS Service Management. Mainframe and Enterprise batch scheduling systems. Monitor assigned computer systems. All Windows OS supported. Support Active Directory (account creation, Group Policy, Group Membership maintenance). LMS training through Dell services
10/03 – 09/13 DPC Systems, Inc. Ft. Worth, Texas
Systems Administrator
Maintain all network operations and desktop support, Customer help desk and call center support.. Configure Dell servers, Cisco routers, Linksys switches and HP Print Servers. Fortinet, FortiGate ip/web Security admin. Sequel SQL 2008 Server management. Symantec Ghost imaging. Webroot anitvirus admin. Troubleshooting for all Windows OS and UNIX platforms. Maintain all backup and data storage SAN with NetBackup 7.5 with VMware capabilities. Active Directory user and security support. Software upgrades for Dell servers and Dell pc’s. Windows 2003, 2008 Server management. TeamViewer and ICU connect software
06/99 – 09/03 Bulliner Systems/Egosys Ft. Worth, Texas
IT Manager
Maintain Dell network and desktop support, Sales and customer service. Troubleshoot all AS/400 operations Support, Implement and manage software programs, SAP accounting and maintenance schedules. NetBackup 7.0 with restore and re-duplicate capabilities SAN backup and storage. Provide customer support, Dell desktop support. Setup Video and AV devices for presentations SQL, Develop and test to communicate requirements, Develop and upstream source system owners to resolve data integration issues or answer design questions. Lead effort to triage, troubleshoot, and resolve issues. Citrix management. Managed 200 plus client /users
12/98 - 05/99 Standard/Four Seasons Corp. Ft. Worth, Texas
IT Systems Manager Maintain AS/400 support, In-house desktop support,Novell Netware 4.1, Windows NT, Help Desk, all 3270 systems protocol, Group-wise e-mail system, Citrix, P.C. Emulation Platforms, EDI, CA- PRMS, OS-400 w/ RPG, Pilot, Robot, J. D. Edwards, Y2K Upgrades. Managed 150 users in all operations. HP Managed Twin-Mirrored Server support
Education
Texas Southern University, Houston, Texas - Economics
Texas Tech University, Lubbock, Texas - Economics
Trinity Valley School, Ft. Worth, Texas
Hobbies
Golf, League Tennis, Distance Running and Classical Piano