ALVIN WILKINS

SUMMARY

Passionately motivated to advance a position of Health Service Manager as an innovative and strategic leader blending initiative communication with diverse patients, clients and peers

stretching patient needs and facility improvement. Strong foundation in transparent leadership cultivating and influencing management to drive efforts in operational and financial

challenges consistently meeting goals with focus and determination.

Proactive and high-caliber management professional with over 15 years? experience in propelling world-class organizations in process improvement, operations management, and

business innovation. Proven success in facilitating support services and managing fast-paced office operations utilizing exceptional background as MBA professional and expertise in

financial planning, budgeting, and cost monitoring. Adroit at optimizing business performance and possessed with a multitude of versatile skills concurrently directing multiple business

affairs solving complex problems with strong and sustainable conviction of risk mitigations and resolutions. Team-focused manager, achieving outstanding results by instilling a value of

excellence, recruiting and retaining top employees, and building outreach initiatives in developing transparent plans and growth.

SKILLS

* Process Improvement

* Project/Change Management

* Resource Allocation & Forecasting

* Budget Development

* Business Analysis & Synergy

* Crisis, Conflict & Issue Resolution

* Demand & Risk Management

* Operations Management

* Interpersonal Communication

* Consultative Approaches

* Team Training & Evaluation

* Strategic Planning & Implementation

* Healthcare Administration

* Health System Optimization

* Client Relationship Management

* Revenue Growth Strategies

* Facility Operational Analysis

* Retention Improvement

WORK EXPERIENCE

ASSISTANT PROPERTY MANAGER

Pace Reality

Dallas, TX

07/2012 - Present

* Oversees the operations on property management to support Executive responsibilities performing strategic planning and implementation, and tracking and improvements.

* Leads a cross-functional team to execute projects, analyze data, track progress and update partners and clients instilling excellent team performance and result efficiency.

* Systematically develops and implements marketing programs and general business solutions to optimize process improvement and resolve daily operations increasing company

exposure, customer traffic, and sales.

* Creates and develops substantial methodologies to establish and clarify customer objectives driving property outcomes and leading customer standards efficiently.

* Trains and mentors staff for various functions in operational procedures and management requirements leveraging responsibilities and reflecting positive outcomes.

GENERAL MANAGER

Chic-fil-a

Dallas, TX

02/2008 -06/2012

* Ultimately oversaw initiatives in process improvements, facility operations, priority establishment, and critical decision making to meet daily activities ensuring administrative staff

performed services in accordance with the state and federal regulations.

* Proactively identified areas for improvement within internal controls to resolve problems and issues of clients increasing mitigation success and satisfaction rate of services.

* Strictly managed the implementation of policy changes to adhere strategic simulation of successful services increasing service continuity and elevating team progress.

* Supervised and coordinated various functions including human resources, finance, and marketing to distribute work load providing excellent services development.

* Worked with finance department to ensure operation within budgetary guidelines establishing feasible solution to optimize the system.

* Substantially increased profits by 6% in 1 year through strategic implementation of restructuring business line.

* Mitigated labor costs by 5% while maintaining excellent service and profit levels.

ASSISTANT GENERAL MANAGER

Arby?s

Dallas, TX

09/2005 - 01/2008

* Directed the implementation of innovative programs to produce high quality services increasing client retention and maintaining client preferences.

* Created and developed advanced employee programs to stretch employee remunerations and clarify working immunities increasing employee loyalty and reducing turnover losses.

* Cut operating expenses by over 8% yearly.

* Exceeded revenue targets by 10%.

EDUCATION & CERTIFICATION

MBA: STRATEGIC MANAGEMENT

University Of North Texas at Dallas

Dallas, TX

December 2016

BBA: BUSINESS MANAGEMENT

University Of North Texas at Dallas

Denton, TX

May 2014

Alternative Dispute Resolution (ADR)

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