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Customer Service Assistant

Location:
Kitchener, Ontario, Canada
Posted:
May 07, 2017

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Resume:

Alex Costea

** ****** ** *********, *******, N*G 3H3 226-***-**** acz6qh@r.postjobfree.com

Qualifications

Deep knowledge of Math subject and strong interest in teaching Math;

Quick learner with a high degree of integrity, tact, diplomacy and time-management skills;

Strong verbal and written communication skills with exceptional presentation skills;

Ability to plan the lessons and deliver them efficiently to the students;

Capability to maintain the relationship with students as well as inspire them;

Great personality and demonstrated ability to work cooperatively in a team environment;

Highly skilled in planning the strategies and applying them for the development of students;

Ability to discuss with students on their academic problems;

Capability to provide the solutions regarding math subject;

Computer-literate performer with extensive software proficiency covering wide variety of applications : MS Office Suite including Excel, Word and Outlook, Windows, Unix MySQL, Millennium, Lotus Notes, Bloomberg, Case Manager, VBA.

Education

WILFRID LAURIER UNIVERSITY, WATERLOO, ONTARIO, Sep 2002-Jun 2006

Bachelor of Science - Mathematics Major, Computer Minor

WILFRID LAURIER UNIVERSITY, WATERLOO, ONTARIO, Sep 2007-Jun 2009

Master of Business Administration

WILFRID LAURIER UNIVERSITY, WATERLOO, ONTARIO, Sep 2009-Jun 20011

Master of Mathematics

Awards and Honors

“Adjacency properties of graphs and conjecture of Erdos”, AEJM, Vol 5, No 1, winter, 2012

“Matchings defined by local conditions” (Published in Journal of Combinatorial Mathematics and Combinatorial Computing), 2006 ( http://core.ac.uk/display/24489170 By Anthony Bonato and Alexandru Costea) (Presented in Rochester, USA by Alexandru Costea)

Babcock & Wilcox Computer award. 2005

NSERC Canadian Research Government Grant, 2004

Wilfrid Laurier Incentive Award for highest GPA after two years of studies, 2003

Elisabeth Wang Mathematics Award, 2003

CANADA REVENUE AGENCY

General Duty Clerk, May2016 – April 2017 (contract)

Responded to the external taxpayer telephone enquiries by providing information concerning the account and collection policies;

Roles and responsibilities of various areas within the Agency referring accounts, mail, documents to the right person within Division or to other areas of the Agency;

Maintained electronic account diaries, provided word processing services;

Created electronic inventories used by managers and staff to allocate and manage workloads;

Performed on line searches, registered and discharged securities in public registries;

Completed electronic forms and transcripts;

Retrieved and prepared reports, created correspondence on mainframe systems using standard verses or preformatted letters and refer accounts to management;

Proceeded according to the Agency’s policies and procedures in regard to handling, storage, retention and protection of confidential files and information;

Communicated in person and on the telephone with internal and external service personnel regarding service contracts, repairs and maintenance to office equipment;

Communicated with external suppliers regarding the procurement of goods and services;

Provided assistance to new staff members and less experienced staff regarding routine clerical procedures of the work unit;

TRANSILVANIA FINANCIAL SERVICES INC., WATERLOO, ONTARIO

Account Manager /IT Support, part time Jan 2009 – present

Operated computers programmed with accounting software to record, stored, and analyzed information for 100+ clients: corporations, sole proprietors, partnerships, and individuals, building strong, lasting relationships;

Financial analysis including forecasting, monitoring, and invoicing for services provided;

Created status reports and presentations for stakeholders;

Classified, recorded, and summarized numerical and financial data to compile and kept financial records, using journals and ledgers;

Complied with federal, state, and company policies, procedures, and regulations representing clients with CRA, Ministry of Labour, Service Canada, WSIB;

Calculated, prepared, and issued bills, invoices, petty cash, account statements, trial balance and other financial statements according to established procedures;

Maintained confidential employee information, processed payroll and made recommendations to clients, processed monthly payroll remittances, recorded of employment; calculated and reported workers' compensation premium and other forms to WSIB;

Completed and submitted tax forms such as T4s, T5018s,T5s for dividends, income tax returns, pension contribution forms, record of employment, workers compensation premiums and other government documents;

Performed installing and maintenance for hardware and software; general duties such as attending meetings, writing reports, customer service, answering telephones, filing, and handling routine correspondence.

ONTARIO TEACHER'S PENSION PLAN, TORONTO, ONTARIO

Fixed Income Securities Analyst, Jan 2008 – Aug 2008

Modeled and documented new portfolio optimization methods to identify and measure VAR;

Identified data inconsistencies such as asset mispricing and reporting discrepancies;

Reconciled one billion dollar portfolio consisting of insurance linked securities and equities;

Forecasted and compiled P&L reports on a monthly basis and presented to team and management.

Performed critical valuation analysis on business transaction prospect;

Developed forecasting statistical tools to better understand portfolio risk using excel VBA;

Supported the team in financial research, ad-hoc reports and development of new reporting tools;

Built efficient reports through queries using relationships from multiple sources.

WILFRID LAURIER UNIVERSITY, WATERLOO, ONTARIO

Research Associate, Sep 2004 – Jun 2006

Collected and analyzed scientific data relevant to the “existentially closed graphs” problem;

Analyzed algorithms from scientific publications to aid in the discovery of new scientific methods;

Solved problem of dealing with large volumes of data by creating new software algorithms;

Prepared detailed reports to communicate relevant information to full-time faculty staff;

Participated in departmental and faculty seminars aimed at sharing research outcomes and building interdisciplinary collaboration within and outside the department;

Participated in panels at regional and international meetings of professional organizations.

WILFRID LAURIER UNIVERSITY, WATERLOO, ONTARIO

Teaching Instructor, Sep 2003 – Jun 2006

Prepared teaching material including course outline, syllabus and lesson plans;

Revised the subject matter on a regular basis as appropriate for that subject;

Coordinated mathematical curriculum and syllabus to students with business major;

Served on academic or administrative committees that deal with institutional policies, departmental matters, and academic issues;

Conducted classroom and lab activities according to program requirements and evaluated students on weekly basis with minimal supervision;

Monitored students’ performance in their subject areas and provided remedial classes when necessary;

Participated in campus and community events;

Advised students on academic and vocational curricula and on career issues.

WILFRID LAURIER UNIVERSITY, WATERLOO, ONTARIO

Instructional Assistant, Jan 2003 – Jun 2004

Assisted in weekly computer labs working with C, Visual Basic, and MS Office;

Maintained computers in classrooms and laboratories and assisted students with hardware and software use;

Presented subject matter to students under the direction and guidance of professor, using lectures, discussions, or supervised role-playing methods;

Provided Tutoring and assisted student individually or in small groups to help them master assignments and to reinforced learning concepts presented by professor in Mathematics, Physics and Computer Science;

Processed class attendance and maintained attendance records;

Delivered papers at professional association meetings, seminars and conferences;

Supported and participated in student organization activities.

Community

Tutor and note taker for disability students

Hurricane Katrina relief program volunteer

CANstruction builder for Food Bank of Waterloo

Member of Waterloo Tennis Club



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