Toni Saldaña, BAA, MAA, SPHR **** Old Depot, San Antonio, Texas 78250

Cell 210-***-**** / acz6l0@r.postjobfree.com

Objective: To be a part of an organization that is quality conscious, visionary, innovative in improving client services and that provides opportunity for growth according to proven capabilities.

Summary of Qualifications

14+ years human resources and 20+ years management experience, with experience in several industries demonstrating strong

business acumen and successfully managing teams up to 25 staff and multi-million dollar budgets.

Strong knowledge and experience in all aspects of human resources and organizational development practices

Skilled with administrative and production management resulting in successfully partnering with stakeholders in any organization

Have consistently contributed to savings and business success through strong contributions and visionary applications of best

practices by serving as a strategic partner

Experience and knowledge with process improvement initiatives in several business environments and have successfully led

several change management initiatives

Experience

Century 21 and Icon Realty Realtor

San Antonio, TX 10/2013 - Present

Gold Spur Trucking LLC Director, Human Resources/Safety& Compliance

San Antonio, TX 2/2012 – 6/2013

Implemented data collection and reporting process, to meet EEO1 compliance requirements

Successfully responded to inherited DOL, OSHA and EEOC complaints

Implemented FMLA policy and process

Moved human resources corporate office functions from Utah to re-establish in Texas

Created and implemented several safety policies to meet OSHA, DOT regulations and established IsNetworld presence

Implemented online application and prescreening process to enhance recruiting efforts

Implemented an internal posting process for available positions to enhance internal opportunities for employees

Analyzed, bid out, and implemented a new benefit suite to an existing medical only plan to include 2 medical options, dental,

vision, life, supplemental life, short-term disability, and long-term disability coverage

Implemented a new 401k plan

Wrote and facilitated employee training such as harassment in the workplace, hazmat, etc.

Wrote several policies to meet the immediate needs of the organization

Implemented reports to measure progress for safety and human resources initiatives

Wrote and implemented an employee handbook

Manheim San Antonio Human Resources/Safety Manager

San Antonio, TX 3/2004 – 2/2012

Became a true strategic business partner in decisions affecting the business of the Auction

Implemented a recruiting and selection process where one was nonexistent

Implemented a successful performance management system where one was nonexistent

Implemented programs resulting in increased employee engagement and survey participation with positive results

Implemented training and development programs to meet the demands of the changing market in the industry

Implemented a safety program that resulted in major decreases in incident rates and workers compensation costs

Created a documentation/filing system and conducted self-audits to ensure we meet federal and state regulations

Organized several community service activities to become better partners in the community

Conducted Auction-wide analyses and made recommendations to improve processes and programs

Led and participated in several change management initiatives such as the Vehicle Entry Program, Transformation, etc.

Participated in firm-wide redesign and revision of the employee handbook

Coached managers and supervisors to enhance employee relations and lessen organizational risk

Improved employee communications using diverse media to meet the changing needs of the workforce

GW Plastics, Inc. Human Resources Manager

San Antonio, Texas 5/02-3/04

Trained managers and supervisors in preparation for performance reviews to emphasize development

Introduced policies that were included in the new company-wide employee manual

Created and implemented plan for random drug testing to support our drug-free policy environment

Implemented local processes and procedures that streamlined payroll processing

Created a procedures manual for payroll and general human resources functions

Introduced alternatives to reduce yearly health care costs by $60k+

Created reports to assist management team to track staffing, man hours, and turnover

Successfully recruited for technical positions, avoiding recruiter fees and working with limited funds

Arranged for GW Plastics to become participating member of local credit union to enhance employee benefits

Set up a technical training program using the Paulsun program

Implemented/coordinated employee events and recognition efforts (e.g., appreciation lunches, anniversary celebrations, etc.)

Coordinated investigations/documentation on several claims (EEOC, Workers Comp, TWC) that minimized company liability

Implemented processes and procedures to address inconsistencies among departments in addressing employee issues

Introduced material to assist in training on soft skills that required minimal investment (e.g., leadership, team building, etc.)

Developed trust and confidence from staff and managers and continuously increased participation in employee feedback

Affinitas Human Resources/Recruiter/Payroll

San Antonio, Texas 5/01-5/02

Coordinated the cleanup of the human resource files, as well as the general administrative files

Implemented an applicant-friendly environment with prescreening resulting increase in qualified hires

Quick response to long-standing maintenance problems that involved hiring a new cleaning company

Successfully coordinated employee events such as appreciation lunches, holiday gatherings, birthday celebrations, etc.

Created a procedures manual for all administrative support areas to include payroll

Conducted focus group sessions and provided guidance to management team that improved employee relations/processes

Developed trust and confidence from staff and managers

Worked closely with supervisors and managers to set up a process to minimize pay discrepancies & distribution of paychecks

Coordinated the effort to clear up backlogs in employee files, which included paperwork for terminations

Coordinated efforts to replace copy machine in the office that improved performance and saved over $200 a month in costs

Successfully ramped up the recruitment and certification of bilingual representatives to meet company goals of 40%

Created and provided printed material in orientation resulting in increased communication and decreased misunderstandings

Created forms and processes that improved reliability and response in both payroll and human resources

San Jose Books and Gifts Owner/Operator

San Antonio, Texas 6/98-5/01

Successfully started a business with own capital and continuously increased revenue year-after-year

Successfully ran all aspects of business including operations, marketing, merchandising, and accounting

Simpson Group Manager, Human Resources and Administration

San Antonio, Texas 6/97-5/98

Participated in bidding process for new medical benefits and subsequently the transition to new programs

Implemented an Employee Assistance Program

Developed interviewing process that improved tracking of interviews and required less time of managers involved

Developed recruiting process that improved turnaround, response time, and selection process

Organized recruiting efforts, including job fairs at local universities resulting in numerous successful hires

Developed trust and confidence from staff and managers and continuously increased participation in employee relations

Active participant in the TQM committee

Performed conversion to ABRA (human resources information system)

Performed prompt investigations of employee complaints and implemented actions that minimized company liability

Developed firm-wide position descriptions

Developed a firm-wide training and development program

CH2M HILL Various Positions

San Antonio, TX and Atlanta, GA 2/85-6/97

Worked in various capacities throughout my career at CH2M HILL. Positions held were as follows.

Atlanta, Georgia Support Services Manager 9/94-5/97

Increased skill levels of administrative assistants to become vital project team members by providing a higher level of

support such as invoicing, database management, document coordination, file management, project scheduling, spreadsheet setup, assisting project managers with MIS issues, acting as liaisons for project managers, and increased client contact. The groups also worked better as a team in workload leveling, providing solutions to improve support, and training.

Met or exceeded all overhead and recovery budgets

Created/implemented new database management tool to assist in managing workload and client ratio

Created a users manual for administrative services

Successfully merged administrative assistants with office services to improve total support services

Coordinated an audit/reorganization of a records management system, implemented new data management tool

Provided region-wide training for shipping and transporting dangerous goods

Created and implemented processes and procedures now used in offices firmwide

Temporarily managed the Charlotte and Charleston area offices, including implementation of consistent procedures

Coordinated the setup of a project trailer at a client site on time and on budget

Participated in several process improvement teams; coordinated and implemented changes

Chaired a process improvement team in alternative work habits--recommendations implemented

Atlanta, Georgia Office Services Supervisor/Human Resources Coordinator 8/93-9/94

Provided training and established processes/procedures that increased efficiency and quality of service, while saving

overhead costs, created a backup system in all areas

Assisted in college recruiting and workshops

Assisted in a region-wide Meyers/Briggs testing

Added responsibilities not originally in department's scope of services (e.g., field equip., employee communications, etc.)

Coordinated midsize moves, a sublease involving construction/buildout (including a project team area); and a move and

buildout in the Charlotte, NC, office (saved approximately $20K in this particular move)

Successfully coordinated an employee appreciation day that consequently became an annual firm-wide event

Created and implemented a new employee orientation

Increased recoveries to meet budgets in vehicles and mailroom, and increased client ratio for our group

Successfully coordinated a major telephone and voice mail upgrade

Atlanta, Georgia Document Processing Supervisor 8/90-8/93

Recognized for implementing new process/procedures that consequently improved customer service (quality improved,

deadlines met, production increased)--some processes adopted firmwide

Served as backup for the department manager including document process graphics, reprographics, and editors

Created a users manual

Translated English/Spanish documents for clients in Puerto Rico and other South American countries

Added mock-desktop publishing services and spreadsheet capabilities as alternatives to users

San Antonio, Texas Administrative Services Specialist/Office Manager 2/85-8/90

Consistent support through a long period of high turnover in the engineering management of local office

Translated English/Spanish documents and served as liaison for several clients in Mexico and Puerto Rico

Implemented processes and procedures according to CH2M HILL guidelines to function efficiently and provide a smooth

transition for the anticipated growth of the office

Hired and managed support staff at project sites

Successfully coordinated two moves for our office on time and on budget

Recognized for providing project managers with high quality of support for project delivery

Recognized by corporate accounting for successfully managing petty cash, travelers checks, and AP/AR

Successfully coordinated several business development efforts including proposals, client contacts, database management,

and client receptions

Experience

Century 21 Scott Myers Realtors and Icon Realty Realtor

San Antonio, TX

Gold Spur Trucking LLC Director, Human Resources/Safety& Compliance

San Antonio, TX 2/2012 – 6/2012

Manheim San Antonio Human Resources/Safety Manager

San Antonio, TX 3/2004 – 2/2012

GW Plastics, Inc. Human Resources Manager

San Antonio, Texas 5/02-3/04

Affinitas Human Resources/Recruiter/Payroll

San Antonio, Texas 5/01-5/02

San Jose Books and Gifts Owner/Operator

San Antonio, Texas 6/98-5/01

Simpson Group Manager, Human Resources and Administration

San Antonio, Texas 6/97-5/98

CH2M HILL Various Positions

San Antonio, TX and Atlanta, GA 2/85-6/97

Worked in various capacities throughout my career at CH2M HILL. Positions held were as follows.

Atlanta, Georgia Support Services Manager 9/94-5/97

Office Services Supervisor/Human Resources Coordinator 8/93-9/94

Document Processing Supervisor 8/90-8/93

San Antonio, Texas Administrative Services Specialist/Office Manager 2/85-8/90

Professional Certifications and Memberships

Licensed Realtor

National Association of Realtors (NAR)

San Antonoio Board of Realtors (SABOR)

Texas Association of Realtors (TAR)

SPHR Certified 2008 - Present

PHR Certified 2003 - 2008

Member, Society of Human Resources Managers (SHRM)

Member, San Antonio Human Resources Managers Association (SAHRMA)

Member, San Antonio Association of Organizational Development (SAAOD)

Education

MAA, Organizational Development, University of the Incarnate Word, 2010

BAA, Human Resources, University of the Incarnate Word, 2007

AA, Music Education, San Antonio College, 1990

San Antonio College, computer programming and business courses

Texas Lutheran College, Seguin, TX, major: music education, minor business management

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