Amanda Rose Anderson

***** ***** ******

Harrison Township, MI 48045

586-***-****

acz5nl@r.postjobfree.com

Dear Hiring Manager,

I am writing this letter for the Medical Coder/ HEDIS Specialist, job opening at Blue Cross.

I am a very driven person with strong communication skills, along with many years experience with Microsoft Office. I have enclosed my resume for your review.

Currently, I am working as a Project Manager embedded in population health at Henry Ford Health System for a Disposition Pilot Program in a Level One Trauma Center. Here, I experienced how to work in a high pressure, team environment I also am in charge of hiring and training staff along with working with a pilot budget. I have facilitated and lead Lean Collaborative process improvement meetings. Where all of my results were met with strict deadlines with quality measures preformed.

At this time, I have started my MBA online with University of Phoenix and my projected completion date is June of 2018. Previously, I attended Wayne State University and completed my Bachelors in Business Communications. Please contact me at 586-***-**** or e-mail me at acz5nl@r.postjobfree.com.

Thank you for your time and consideration!

Amanda Rose Anderson

Amanda Rose Anderson

30451 Manse Street

Harrison Township, MI 48045

586-***-**** acz5nl@r.postjobfree.com

Summary

Very strong ability to analyze a situation and recommend a solution • Familiar with a wide variety of business processes Exceptional communication skills at all levels of management • Dedicated to finding efficiencies within an organization

Education

Wayne State University Business Communications

Wayne Community College Emergency Medical Technician

University of Phoenix Master of Business Administration (In progress)

Certifications

Emergency Preparedness • Project Management Professional • Lean Six Sigma- White Belt

Experience

Project Manager/ Performance Improvement - Henry Ford Health System May 2015- Current

Performs and manages project work of a generally complex nature aimed at improving operations and performance within Henry Ford Health System with increasing responsibility for project planning. Budgets and allocates resources for projects within scope of responsibility. Prepares reports and recommendations for management and coordinates implementation whenever possible.

The Henry Ford Health System Project Managers follows responsibilities like:

Developing and refining project scope, objectives, and work plan

Recommending and providing input for budget preparation

Guiding day-to-day activities of the project team

Facilitating and/or leading meetings and teams

Supplying periodic project updates to hospital administration

Preparing project management reports

Coordinating written and verbal presentations of project findings, conclusions, and recommendations

Emergency Room Emergency Medical Technician - Henry Ford Health System March 2013- May 2015

Provided professional care to patients at an Emergency Department. Delivered skilled nursing care in routine/stressful periods at the highest standards of excellence. Reviewed physical needs, monitored patients’ physical condition, administered approved medications and arranged medical appointments according to assigned medical care standards.

Supervised and assessed vital changes in patient’s condition by monitoring vital signs, symptoms, and test results.

Documented and recorded patients’ health status and nursing care.

Experienced in psychiatric and mental health nursing.

Participated in inter-disciplinary nursing team meetings to improve policies/procedures and to ensure adherence to safety procedures.

Worked closely with Henry Ford Process Improvement Team, along with Emergency Department Unit Governance Committee.

Service Response Coordinator - Henry Ford Health System February 2012- March 2013

Promoted to Shift Leader for the Facilities Services. Oversaw 7 transport partners along with a 200 bed hospital. Also after hours the shift leads worked with the internal call center for Henry Ford Health System. Along with supervising office staff members and other department personnel as assigned by the Director of Facilities Services. Responded to emergencies at the facility as directed. Organized and control functions of computerized programs in maintenance operations, construction, financial management, and office/warehouse operation.

Assistant Sales Manager - Sterling Jewelers June 2009-June 2011

Part of a One Million Dollar store, the largest store in our district

Promoted within two years, began as a sales associate and was promoted to Assistant Sales Manager

Sales standards were always 6 out of 6.

Purchased inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt.

Attracted customers by originating display ideas;

Producing merchandise displays in windows and showcases, and on sales floor.

Promoted sales by demonstrating merchandise and products to customers.

Projects

Henry Ford Health System & Ford Motor Company Connected Health Application Challenge

More than 100 Henry Ford Health System and Ford Motor Company employees teamed up to create concepts that combine automotive connectivity with digital health technology. Doc2Patient Application was selected as a semi-finalist in the Ford Motor Company/Henry Ford Health System Connected Health Application Challenge.

Community Paramedicine Program with Superior EMS and Henry Ford Health System

First program like this in Michigan

For patients enrolled in the Emergency Department Disposition Support (EDS) Program, emergency medical services provider will:

Provide services on an as-needed basis until the patient has a follow-up appointment;

Perform a safety assessment of the home and environment;

Perform a medical assessment;

Perform basic vitals including glucose checks, peak flow monitoring, and patient weight

Perform medication reconciliation;

Assist the patient with their home medications as directed by the patient’s PCP;

Perform assessments and troubleshooting of bladder catheters, PICC lines, and Peg tubes;

Assist the patient with transportation to and from their appointment if needed.

Emergency Disposition Support Program (EDS)

Using the Emergency Department (ED) as a primary care source is becoming more common for elderly patients. Not only is this an expensive avenue for care, but too often it is not the place for them to receive the most timely and appropriate care. In many cases, timely appointments with primary care physicians or coordination with other Henry Ford Health System (HFHS) resources would be the optimal choice for these patients.

To provide clinically appropriate alternatives and to align patients with ambulatory resources that allow them to receive immediate and proper care, HFHS has launched the Emergency Department Disposition Support. The initial pilot of the Emergency Disposition Support (EDS) program is at Henry Ford Hospital and will focus on Henry Ford Affordable Care Origination (ACO) and Health Alliance Plan (HAP) Medicare Advantage patients, with the possibility of future expansion to other Emergency Departments. The focus of the EDS program is to provide value-based care to ambulatory patients in the emergency department presenting acute conditions.

The construct of the EDS Program includes an EDS Navigator embedded in the ED. For relatively acute patients who are being considered for the Inpatient Department (IPD) or an Observation (OBS)) stay, this navigator will investigate available outpatient resources at Henry Ford Medical Group (HFMG) clinics and in the community to route these patients, as directed by the ED provider. The navigator and ED provider will then discuss these options with the patient to ensure that the patient receives the right care, at the right time, in the right place.

The navigator will coordinate urgent appointments with the patient’s primary care physician or with a Henry Ford Comprehensive Care Center as appropriate. Transportation resources will be made available and will be coordinated by the navigator. Approximately two-three urgent primary care appointments are expected to be scheduled across the (HFHS) system each day.

The EDS program is a valuable opportunity to ensure that patients receive the right care in the right place at the right time. The result is expected to be greater patient health outcomes and cost savings for all involved.

Lean Collaborative Process Initiative Emergency Disposition Support Program

Ongoing improvement of products services, or processes

Small changes

Plan-Do-Check-Act learning cycles

Leadership engagement

Courage and creativity

Celebrate successes

PDCA learning cycle method

Bar charts

Pareto charts

Bar charts

PDCA tracking worksheet

Huddling + huddle board

Process map & value-stream map

One-off improvement event

Contact this candidate