Ryeshunda Coley
Cell: 404-***-**** acz5aq@r.postjobfree.com
SUMMARY
Customer Service/Administrative Professional with progressive experience in various environments, including: retail, non-profit, customer service, and office administration. Skilled in communicating with employees at all levels and maintains positive employee relations across multiple lines of business. Highly effective in automating processes to increase efficiency and productivity. EDUCATION AND TRAINING
Bachelor of Arts in Criminal Jus ce, Atlanta Metropolitan College 2015 Associate Degree in Criminal Jus ce, Atlanta Metropolitan College 2013 Skills: Microso Office, Word, Access, Excel, Outlook, Power Point, Internet Explorer PROFESSIONAL EXPERIENCE
HARVEST TIME INTERNATIONAL (HYPE), Atlanta, GA (July 2014- May 2016) Office Manager
Managed the filing, faxing, crea on of memos, form le ers, and the genera on of reports.
Created Purchase Orders, order all office supplies and keep track of inventory.
Processed express mail/packages and mail supply purchase orders etc.
Organized client files both electronic and hard copies.
Created student directory and contact informa on into ETO database G.E.D. Program Coordinator
Organized and developed a GED Program for a non-profit organiza on called HYPE(Helping Young People
Evolve) Provided small group instruc on/tutoring to students in the GED program in the areas of math, science, social studies, reading, and wri ng.
Monitored student progress through the Pre-GED & GED test books.
Facilitated the student intake process for the GED program.
Completed all steps, paperwork, and processes for students to take the GED test.
Kept track of student data and be able to provide the data for monthly reports. PROFESSIONAL SERVICES OF ATLANTA Atlanta, GA (January 2010-July 2014) Recep onist
Answered mul -line telephones while gree ng our guest in a professional, friendly manner.
Distributed incoming and outgoing mail.
Compiled and prepared power point presenta ons and confiden al reports.
Organized, coordinated company func ons, mee ng requests, and travel expenses. Customer Service Representa ve
Answered incoming customer calls regarding service ques ons and general client concerns
Maintained a high level of professionalism with clients and worked to establish a rapport with callers
Updated customer informa on in the customer service database a er each call.