Anza K Damu

**** ******** **.,******, ** *****

Mobile: 937-***-****

E-mail: acz4sl@r.postjobfree.com

Objective - Organized and motivated Customer Care associate with 10+ years of experience looking to

apply my interpersonal and customer Service skills in various environments. I am personable and reliable

and will prove to be an asset to the company.

Work Experience

L Brands Direct, Kettering, OH 2007 2017

Quality Assurance Specialist 2013 2017

Identify data needs for testing

Ability to create test outlines and test cases from requirement documents and

comps for new functionality with negative and positive test flows

Productively executed test cases across several phases of projects such as; Smoke

testing, FIT (Functional Integration Testing), UAT (User Acceptance Testing) and

Regression testing

Communicate road blocks quickly to prevent negative impact on the project

Validate completeness of corrected defects before and after launch of code

Provide testing updates to testing and development leadership

Effectively worked with Business Analysts and Product Managers to meet

deliverable deadlines for various projects

Utilization of Excel and Access to track test cases as well as progress on tasks for

projects

Provided post-implementation support for all deliverables

Participated in pilot projects for technology enhancements such as Project Direct

Connect, Checkout Enhancement, IVR Enhancement, International Checkout and VS

Mobile App

Senior Customer Care Representative 2010 2013

Respond to customer inquiries regarding products, pricing and order status for

both store and website purchasing

Correspond effectively with customers via email

Resolve escalated customer complaints and concerns ensuring loyalty

Review and make changes to customer account as requested

Record issues of Customer contacts and actions taken

Customer Service Representative 2007 2010

Correspond effectively with customers via phone

Resolve escalated customer complaints and concerns

Assist customer with exchanges and return

Fazolis, Kettering, OH 2006 2007

Cashier

Greet Guests

Recommend meals and add-ons

Answer Menu Questions

Complete payment transactions and process orders

Keep the front counter area clean, neat and stocked

Ensure customer satisfaction

9th District CDC CME, Los Angeles, CA 2001 2004

Administrative Associate

Assist in Daily office needs to include but not limited to answering phones,

reviewing and answering emails and distributing mail

Prepare, maintain and manage interview schedules and correspondence for

incoming students

Review applications and assessments for completeness

Store, organize and manage both program and student files

Compile and send new to student information to WIA officials

Coordinate meetings and Conference Calls as needed

Skills:

Software: Microsoft Office; HP Quality Center (Application Lifestyle Management);

SAP; JIRA; VMware; Mac and Windows Operating systems

Leadership: Strong ability to manage task requirements ensuring deadlines are met. Exceptional

oral and written communication skills. Strong ability to provide coaching and training for on

boarding new associates. Adapt quickly to new technology, procedures and techniques.

References Available Upon Request

Contact this candidate