GLORIA KOSTELAC
440-***-**** acz4hr@r.postjobfree.com https://www.linkedin.com/in/gloria-kostelac-lutcf-b0ba2a8/
Specialties: Paralegal, Medical, Insurance, Management, Human Resources, Trainer
Education & Credentials:
American College: Bryn Mawr, PA, Fellow, Insurance, Life Underwriter Training Council Fellowship, NAIFA, 2000
Ohio Paralegal Institute: Cleveland, OH, Certificates, Legal Research; Probate & Trusts, 1983
Life, Accident & Health Insurance License, Ohio Department of Insurance, 1986 – present
Series 6, FINRA/NASD, 2000
AHIP Certification, American Health Insurance Plans, 2011 & 2012
AML Certification, 2015 & 2017
Skills: access software, accounting, account management, accounts payable, advertising, AHIP certification, anti-money laundering, billing, budgeting, CACS, CRM, collections, communications, compliance, computer mac programs, customer service, dispatch, docketing, editing, education, enrollment, event planner, fundraising, Google analytics, grant writing. HR generalist, insurance, interviewing, inventory, investigation, Legal Research, legal software, LEXISNEXUS, marketing, math, manager, medical terminology, medical report interpretation, medical coding, MS Office, Medicare, Oracle, Outlook, P & L statements, Pacer, paralegal, Passport software, payroll, presentations, proposals, proprietary software, public relations, public speaking, QuickBooks, recruiter, research, sales, scheduling, systems and processes, technical writing and investigative reports, trainer, WESTLAW, Windows software
Experience: VLT ATTENDANT
JACK Entertainment, formerly Caesar’s Entertainment, Thistledown Racino, Cleveland, OH 2015 - Present
Video lottery terminal slot attendant, customer service, jackpot verification payouts, anti-money laundering procedures. Minor machine repair and maintenance. Dispatcher of attendants for VLT’s, jackpot notification, service and emergency situations. Maintaining and attending to guest needs, creating an enjoyable and memorable experience. Mystery Shopped, rating of 100%, received Award.
PARALEGAL Randstad US, Cleveland, OH 2015
Review of Pacer, CACS and disposition of former Bankruptcy filings and the follow-up status of both monetary and statutory.
SALES & LEASING CONSULTANT AutoNation, Cleveland, OH 2014- 2015
Vehicle sales & leasing. Drove loyalty to dealer and brand, through consultative selling. Achieved superior ranking in CSI. CRM system follow-up resulted in referrals and customer satisfaction. Achieved product certifications.
DIGITAL STRATEGIST/SOCIAL MEDIA COORDINATOR Sampson Carnegie, Cleveland, OH 2013 - 2014
Social Media Campaign monitoring and competitive research for clients. Responsible for the Social media, writing and posting blogs. Special projects and reports, in addition to Google Analytics.
ACCOUNT EXECUTIVE Northeast Ohio Media Group/Plain Dealer, Sun News, Cleveland.com, Cleveland, OH 2013
Print and digital advertising campaigns. Search engine optimization, marketing, social media marketing, extended reach & mobile advertising campaigns. Increased market share by increasing account spend, added new accounts.
ENROLLMENT COORDINATOR MEDICARE SPECIALIST, SALES SUPPORT Kaiser Permanente, Cleveland, OH 2011 - 2012
Received all Medicare & CMS related inquiries and answered Medicare related questions and determinations, Passport & CMS follow-up. Medicare Department administrative coordinator. Proofreading and submittal of all Medicare applications. Survey follow-up and reports. Special projects and reports. Substantially contributed to KP Medicare in OH, resulting in a 250% increase of Medicare members. Scheduling, registration, and follow-up of all Medicare seminars and attendee follow-up.
REGIONAL MANAGER MT Business Technologies, Cleveland, OH 2010 - 2011
CRM and retention of business clients in territory. Increased sales and revenue by 110%. Gained market share by retention, new accounts. Achieved Manufacturer product certifications.
MARKETING DIRECTOR Chick Fil A, Franchise, Cleveland, OH 2009 - 2010
Marketing plan creation and execution, including targeting Pharmaceutical Rep catering needs. Built community relationships with school districts and businesses by organizing and executing marketing events.
CORPORATE REPRESENTATIVE BJ’S Wholesale Club, Cleveland, OH 2008 - 2009
Increased employee benefit, on-site enrollments by 200%, through corporate health and wellness fairs. Fundraising program development, for 501(c)3’s. Execution of corporate marketing events.
Resume of Gloria Kostelac Page 2
NAMED ACCOUNT EXECUTIVE Konica Minolta Danka Imaging, Cleveland, OH 2008
New business development through cold calling and prospecting for printers, copiers and document software that integrated with client document and workflow needs. Obtained Manufacturer product certifications.
DIRECTOR
Tutoring Club, Cleveland, OH 2005 - 2008 Retail Location of the Year Award, 2006, 2007
Management, daily operations, including P&L and payroll of retail location. HR Generalist, recruited & trained tutors, sold tutoring program packages. Budget management of center. Technical writing and Newsletters. Conducted research and grant writing. Evaluated, monitored and scheduled students (K through College Graduate level) and the tutors. Conducted seminars and developed community relations with schools and businesses.
ACCOUNT EXECUTIVE Advanstar Communications, Cleveland, OH 2004 – 2005 Sales Award 2004, 2005
Print, Digital & Trade Show consultative advertising for business and consumer markets. Event planner of the National launch of Dirtsports magazine, plus an international film, Dust to Glory, for the off-road industry held in Anaheim CA, in addition to working US Trade Shows. (Dirtsports Magazine, Off-Road Retailer, Off-Road Shows, ABRN, Motor Age, Dealernews, V-Twin Magazine, etc.)
SERVICE MANAGER Trader Publishing, Dealer Specialties, Norfolk, VA 2003 - 2004
Management and training of field reps in OH and MI. Auto dealership internet marketing, on-site inventory with digital photography and data collection. Dealership sales, CRM account management and collections. Budgeting and forecasting.
REGIONAL DIRECTOR, STATE GENERAL AGENT for OH, PA & WV Woman’s Life Insurance, Port Huron, MI 2002 - 2003
Surpassed company goal to contract agencies & agents by 750% to market Life, Annuity & supplemental products. Developed marketing strategies, advertising material and campaigns for general agencies & their agents. Conducted training & field development for advanced markets. Conducted seminars & workshops for insurance agents and agencies.
FINANCIAL SERVICES DIRECTOR XXIst Century Financial, Division of Penn Mutual Insurance, Akron, OH 2001 - 2002
Recruiter/HR Generalist for OH, WI, AZ. Recruiting fairs and interviewed recruits. Conducted skill assessments & performed reviews. Survey follow-up and reports. Training, seminars & development of agents for advanced markets. Compliance liaison to staff attorney & brokers for client presentations.
SALES MANAGER Western & Southern Life Insurance, Akron, OH 1997 - 2001
Recruiting Award, 2000, National Sales Management Award, 1999, 2000, National Sales Award, 1997
Ran a highly successful agency. Operations, budgeting, forecasting. Oversaw marketing, sales, underwriting, service, delivery of insurance & financial products. All HR duties, recruiting, assessing, hiring, training, development & management of Reps. Conducted seminars & event marketing.
Prior Experience
Paralegal (Title Searches, Investigation, Caseworker, Legal Research, Case Assignment to Attorney’s, monitoring cases)
Automotive (Sales, Leasing, Aftermarket Manager, Finance)
Retail (Buyer, Merchandising, Inventory)
Recruiter and Staff Agency placement
Activities & Honors
OHSAA, Ohio High School Athletic Association, Volleyball Official, 2008 - present
NMA Judge, Natural Muscle Association: Bodybuilding, Fitness, Figure, Bikini & Physique, 2008 - present
SEMA/SBN Member, 2004 - 2005
NAIFA (National Association of Insurance & Financial Advisors) 2000 - 2003
Insurance & Leadership Awards
Prudential, 1985
American General, 1991
Notary Public, 1983 - present
Jaycee’s, past office holder, 1987 - 2000
Organizer and Planner of fundraising & community events, 1980 – present
Lift to Save the Knockers, (100% of donations to Breast Cancer 501 (c)3, 2012