Sign in

Sales Customer Service

Independence, Ohio, United States
May 03, 2017

Contact this candidate




Specialties: Paralegal, Medical, Insurance, Management, Human Resources, Trainer

Education & Credentials:

American College: Bryn Mawr, PA, Fellow, Insurance, Life Underwriter Training Council Fellowship, NAIFA, 2000

Ohio Paralegal Institute: Cleveland, OH, Certificates, Legal Research; Probate & Trusts, 1983

Life, Accident & Health Insurance License, Ohio Department of Insurance, 1986 – present

Series 6, FINRA/NASD, 2000

AHIP Certification, American Health Insurance Plans, 2011 & 2012

AML Certification, 2015 & 2017

Skills: access software, accounting, account management, accounts payable, advertising, AHIP certification, anti-money laundering, billing, budgeting, CACS, CRM, collections, communications, compliance, computer mac programs, customer service, dispatch, docketing, editing, education, enrollment, event planner, fundraising, Google analytics, grant writing. HR generalist, insurance, interviewing, inventory, investigation, Legal Research, legal software, LEXISNEXUS, marketing, math, manager, medical terminology, medical report interpretation, medical coding, MS Office, Medicare, Oracle, Outlook, P & L statements, Pacer, paralegal, Passport software, payroll, presentations, proposals, proprietary software, public relations, public speaking, QuickBooks, recruiter, research, sales, scheduling, systems and processes, technical writing and investigative reports, trainer, WESTLAW, Windows software


JACK Entertainment, formerly Caesar’s Entertainment, Thistledown Racino, Cleveland, OH 2015 - Present

Video lottery terminal slot attendant, customer service, jackpot verification payouts, anti-money laundering procedures. Minor machine repair and maintenance. Dispatcher of attendants for VLT’s, jackpot notification, service and emergency situations. Maintaining and attending to guest needs, creating an enjoyable and memorable experience. Mystery Shopped, rating of 100%, received Award.

PARALEGAL Randstad US, Cleveland, OH 2015

Review of Pacer, CACS and disposition of former Bankruptcy filings and the follow-up status of both monetary and statutory.

SALES & LEASING CONSULTANT AutoNation, Cleveland, OH 2014- 2015

Vehicle sales & leasing. Drove loyalty to dealer and brand, through consultative selling. Achieved superior ranking in CSI. CRM system follow-up resulted in referrals and customer satisfaction. Achieved product certifications.


Social Media Campaign monitoring and competitive research for clients. Responsible for the Social media, writing and posting blogs. Special projects and reports, in addition to Google Analytics.

ACCOUNT EXECUTIVE Northeast Ohio Media Group/Plain Dealer, Sun News,, Cleveland, OH 2013

Print and digital advertising campaigns. Search engine optimization, marketing, social media marketing, extended reach & mobile advertising campaigns. Increased market share by increasing account spend, added new accounts.


Received all Medicare & CMS related inquiries and answered Medicare related questions and determinations, Passport & CMS follow-up. Medicare Department administrative coordinator. Proofreading and submittal of all Medicare applications. Survey follow-up and reports. Special projects and reports. Substantially contributed to KP Medicare in OH, resulting in a 250% increase of Medicare members. Scheduling, registration, and follow-up of all Medicare seminars and attendee follow-up.

REGIONAL MANAGER MT Business Technologies, Cleveland, OH 2010 - 2011

CRM and retention of business clients in territory. Increased sales and revenue by 110%. Gained market share by retention, new accounts. Achieved Manufacturer product certifications.

MARKETING DIRECTOR Chick Fil A, Franchise, Cleveland, OH 2009 - 2010

Marketing plan creation and execution, including targeting Pharmaceutical Rep catering needs. Built community relationships with school districts and businesses by organizing and executing marketing events.

CORPORATE REPRESENTATIVE BJ’S Wholesale Club, Cleveland, OH 2008 - 2009

Increased employee benefit, on-site enrollments by 200%, through corporate health and wellness fairs. Fundraising program development, for 501(c)3’s. Execution of corporate marketing events.

Resume of Gloria Kostelac Page 2

NAMED ACCOUNT EXECUTIVE Konica Minolta Danka Imaging, Cleveland, OH 2008

New business development through cold calling and prospecting for printers, copiers and document software that integrated with client document and workflow needs. Obtained Manufacturer product certifications.


Tutoring Club, Cleveland, OH 2005 - 2008 Retail Location of the Year Award, 2006, 2007

Management, daily operations, including P&L and payroll of retail location. HR Generalist, recruited & trained tutors, sold tutoring program packages. Budget management of center. Technical writing and Newsletters. Conducted research and grant writing. Evaluated, monitored and scheduled students (K through College Graduate level) and the tutors. Conducted seminars and developed community relations with schools and businesses.

ACCOUNT EXECUTIVE Advanstar Communications, Cleveland, OH 2004 – 2005 Sales Award 2004, 2005

Print, Digital & Trade Show consultative advertising for business and consumer markets. Event planner of the National launch of Dirtsports magazine, plus an international film, Dust to Glory, for the off-road industry held in Anaheim CA, in addition to working US Trade Shows. (Dirtsports Magazine, Off-Road Retailer, Off-Road Shows, ABRN, Motor Age, Dealernews, V-Twin Magazine, etc.)

SERVICE MANAGER Trader Publishing, Dealer Specialties, Norfolk, VA 2003 - 2004

Management and training of field reps in OH and MI. Auto dealership internet marketing, on-site inventory with digital photography and data collection. Dealership sales, CRM account management and collections. Budgeting and forecasting.

REGIONAL DIRECTOR, STATE GENERAL AGENT for OH, PA & WV Woman’s Life Insurance, Port Huron, MI 2002 - 2003

Surpassed company goal to contract agencies & agents by 750% to market Life, Annuity & supplemental products. Developed marketing strategies, advertising material and campaigns for general agencies & their agents. Conducted training & field development for advanced markets. Conducted seminars & workshops for insurance agents and agencies.

FINANCIAL SERVICES DIRECTOR XXIst Century Financial, Division of Penn Mutual Insurance, Akron, OH 2001 - 2002

Recruiter/HR Generalist for OH, WI, AZ. Recruiting fairs and interviewed recruits. Conducted skill assessments & performed reviews. Survey follow-up and reports. Training, seminars & development of agents for advanced markets. Compliance liaison to staff attorney & brokers for client presentations.

SALES MANAGER Western & Southern Life Insurance, Akron, OH 1997 - 2001

Recruiting Award, 2000, National Sales Management Award, 1999, 2000, National Sales Award, 1997

Ran a highly successful agency. Operations, budgeting, forecasting. Oversaw marketing, sales, underwriting, service, delivery of insurance & financial products. All HR duties, recruiting, assessing, hiring, training, development & management of Reps. Conducted seminars & event marketing.

Prior Experience

Paralegal (Title Searches, Investigation, Caseworker, Legal Research, Case Assignment to Attorney’s, monitoring cases)

Automotive (Sales, Leasing, Aftermarket Manager, Finance)

Retail (Buyer, Merchandising, Inventory)

Recruiter and Staff Agency placement

Activities & Honors

OHSAA, Ohio High School Athletic Association, Volleyball Official, 2008 - present

NMA Judge, Natural Muscle Association: Bodybuilding, Fitness, Figure, Bikini & Physique, 2008 - present

SEMA/SBN Member, 2004 - 2005

NAIFA (National Association of Insurance & Financial Advisors) 2000 - 2003

Insurance & Leadership Awards

Prudential, 1985

American General, 1991

Notary Public, 1983 - present

Jaycee’s, past office holder, 1987 - 2000

Organizer and Planner of fundraising & community events, 1980 – present

Lift to Save the Knockers, (100% of donations to Breast Cancer 501 (c)3, 2012

Contact this candidate