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Engineer Customer Service

Location:
Westland, MI
Posted:
May 04, 2017

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Resume:

Leon S. Griffeth

Lathrup Village, MI *****

248-***-****

acz45o@r.postjobfree.com

www.linkedin.com/in/leon-griffeth

Summary:

Over 10 years of auto industry experience and 3 years of IT help Desk Support experience

Successfully directed and managed different scales of projects and employees

Demonstrated management skills including planning, scheduling, forecasting, team building, customer service, quality and training.

Supported many facets of Ford Motor Company, GM, and BMW Group systems including synchronous raw material flow, and Warranty Parts through lean manufacturing processes, ERP,MRP,SAP,EDI, Trans4m, and BOM’s.

Quick-thinker with an ability to solve problems quickly and produce rapid results.

Looking to join a company with a honest, dedicated, trust worthy, and hardworking individual.

Technical Skills:

Active Directory - User accounts/Passwords creation and configurations

Hardware/Software Installations/Repairs/Upgrades

Microsoft Exchange Server/Microsoft Sway

Microsoft Word/Microsoft Access/Microsoft Excel/Microsoft PowerPoint/ Microsoft Outlook

Windows Vista/XP/7/8/10

Windows Server 2008/2012

Microsoft A+ Certified

Professional Experience:

IT System Engineer November 2016 - Present

Mason’s Contracting LLC Lathrup Village, MI

Active Directory – User Account Creations and Passwords

Camera Installs/Ethernet cabling/Data cabling/Terminations of internet lines

Hardware/Software Installations/Repairs/Upgrades

LANs/WANs/POS systems

Materials Planning Logistics Engineer (MPL) March 2013 - October 2016

Detroit Thermal Systems Romulus, MI

Licensed Forklift, overhead crane, and loader operator.

Implemented and Facilitated all Ford production systems such as EDI, TS-16949, CMMS, Trans4m, QAD

Ensured proper material flow from start to finish production, shipping to the customer, build BOM’s per customer satisfactory.

Liaison between Ford Motor Company and contracted carriers, potential customers and invoicing.

Managed production planning, inventory control, BOM’s, scheduling of material using SAP.

Performed resource planning for special packaging, shipping, and expedites.

Verified materials on-hand and finished production for next operation.

Managed and confirmed inventory, cycle counts, scrap discrepancies, in ERP, MRP

Plan/place weekly production orders in compliance with customer purchase request.

Administered forecasting and scheduling to maximize productivity and on-time delivery.

Warranty Parts Specialist June 2011 - March 2013

BMW Group Farmington Hills, MI

Reviewed and processed warranty part claims, including receiving, handling, inventory, analysis, tracking, reports, and proper disposal of warranty parts after a complete inspection.

Performed a pre-analysis for various Warranty Parts Return Center (WPRC) customers that include Product Support, Quality Engineer, Suppliers, and Emissions Laboratory.

Ensure that parts from logistic couriers are received and stocked according to dedicated ETA by scanning tracking information and applicable barcodes.

Licensed to operate Fork lift which in some cases is required due to physical and weight of the parts.

Ensured accuracy of part numbers on a Warranty Claim by utilizing EPC (electronic parts catalogue)

Managed non-compliant warranty parts while waiting for Dealers to appeal or accept the decision on claim payment.

Supply Chain Analyst October 2008 - June 2011

Witzenmann Troy, MI

Performed supply chain processes that targets inventory reduction, and turn around, and improving order-to-delivery results

Managed and confirmed ERP releases and Supplier settings are aligned, and build BOM’s

Supported management with internal/external distribution networks including warehouses, inventory, transportation, freight, and audits.

Ensured supplier performance meets all customer objectives of cost, schedule, quality, and verifies and incorporates the BOM into a production

Assisted production, quality, and engineer team to schedule the flow of manufactured goods to support customer needs using MRP, ERP.

Monitored and documented all data using, PFEP, SAP, and People soft.

Sr. Systems Analyst March 2005 - October 2008

Motex Staffing Southfield, MI

Provided computer help desk support via telephone communications.

Assisted recruiters with PC and desktop application issues within an Active Directory environment.

Completed all daily technical status reports and provided end user support for Windows 2000/XP

Provided PC and desktop installation, maintenance, e-mail administration, disk capacity

Monitoring and network security.

Performed system backups and data recovery and resolved network communication problems

Hardware/Software Installations/Repairs/Upgrades

Education:

Oakland Community College, Waterford, MI August 2011 - April 2012

oCompleted core request courses towards Associates degree in Business Administration (BA)

References: Furnished upon request



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