Alberta Johnson

** ** * *** **** *

Dania Beach Fl, 33004

954-***-****

acz3sy@r.postjobfree.com

A focused individual seeking to obtain a position with an organization that will allow me to use my strong communication and organizational skills while assisting and working well with others. SKILLS:

10 + years of experience in the administrative field. I possess a solid understanding of databases and the capability to manage multiple projects simultaneously. Microsoft Windows Microsoft Office Adobe Connect ACT Peoplesoft databases BackOffice Orange CRM and other Applications to track ROI’s and other KPI’s..

EXPERIENCE:

Dania Beach Casino, Dania Beach, FL - C oncierge

Feb 2017 - PRESENT

● Enroll new members, advised the benefits of becoming a new member, process ticket sales. Meet and greet all guests, HMS Host, Ft. Lauderdale, FL - Shift Supervisor

May 2016 - Feb 2017

● Accurately and efficiently processes orders Assists the Manager in maintaining a friendly, efficient, and appealing environment for associates and customers.

● Trained new hires, Operate cash register, reconciling, and verifying the accuracy of transactions and operates equipment, Receives inventory, Assures proper portion control in the preparation of food and proper food handling,

Baers Furniture, Pompano, FL - Dispatch

March 2015 - May 2016

● Responsible for verifying item shipments by using the proper tools to prevent any discrepancies.

● Also accountable for keeping customers informed by forwarding notice of item availability, shipment date and method. Also responsible for replacing damaged items and shortages.

GREAT HEALTHWORKS, Hollywood, FL - Customer Support/ Retention March 2013 - March 2015

● Responsible for managing current customer accounts while upgrading on existing products and cross selling.

● Deliver extraordinary customer care by responding to customer questions and concerns.

● Educating customers and setting a realistic expectation for the products purchased. Utilizing retention tools to retain existing customers.

WSUI RADIO, H ALLANDALE, FL - P roduction Manager Jan. 2012 - July, 2014(part-time)

● Accountable for production and coordination of the WSUI online Radio Station Programs:

● Nuttnup and Groove Theory. Responsible for managing blogs, coordinating promotional parties and photoshoots for Nuttnup Radio Show. Scheduled interviews with local celebrities for both shows as well.

● Also accountable for preparing presentations for senior executives. Generated the Wikipedia page to expand listeners. Organized and managed the Director of WSUI Radio Station appointment calendar schedule meetings and conferences as well as reviewing CPP guides and preparing ROI performance reports

Heart of the City, FORT LAUDERDALE, FL. -Mentor

July 2009 - Jan. 2012..

● Closely monitored and supervised the activities of young female youths, delegate specific task,

● counseled individuals with personal issues, the importance of feminine hygiene, lead open discussions on the mental, emotional and physical aspects of relationships,

● Demonstrated how to de- escalate serious issues between other youths. Lead constructive way to spend their time by Instructing dance lessons, arts and crafts, make-up and hair and how to love themselves and boost their self esteem and how to be role models other than model someone else's role.

EDUCATION

Carol City Sr. Miami FL, - Diploma

June 1984 - 1989 MONTH

Hollywood Institute Hollywood FL, Certification (Phlebotomy, & BLS) Fed 2017 - Feb 2017

Other Interest:

Great Vision Ministry: Youth Dance Choreographer/ Youth Assistant Choir Director

Reference Available upon Request.

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