GINA BATTLE

**** **** *****

Vero Beach, FL *****

acz3q8@r.postjobfree.com

772-***-****

SUMMARY

Highly accomplished leader with 20+ years of experience in retail and real estate service industries. Proven track record of goal/task accomplishment with an unwavering commitment to exceptional customer service. Relationship focused, solution provider, passionate mentor and coach. Strong analytical and organizational skills. Seeking leadership position in services or property management fields.

ATTRIBUTES

Relationship Building Professionalism Customer Focused

Public Speaking Team Building Administration

Detail Oriented Budgeting Process Management Conflict Resolution Tenacity & Enthusiasm Vendor Relations

Creativity Problem Solving Event Coordination

EXPERIENCE

Leasing Consultant

Benchmark Group Properties Vero Beach, FL 3/2016 Present

Primary point of contact for residents and prospective residents. Proficient using the ONE-SITE program, complete all lease applications, background screenings and needed verifications. Complete property zone inspections monthly. Prioritize and confirm completion of service orders. Resolve resident concerns and communicate community updates. Maintain property signs and notices. Coordinate resident events. Perform move in/outs inspections, collect and post rent payments, assign and input gate & garage codes and maintain active business center. 100% completion rate on all Fair Housing courses. Create welcome atmosphere. Researched competitive properties to update market survey.

Recently completed FL State CAM course and Passed Exam

Effortlessly fills in for Assistant Manager or Community Manager to maintain seamless office operations.

Maintain accurate resident records: update all leases, renewals, cancellations, transfers and notices to vacate

General Manager / Owner

Faith, Hope and Chocolate Inc. Vero Beach, FL 10/2006 –12/2016

Plan and direct day-to-day operations of high end artisan chocolate boutique. Five direct reports. Develop business & marketing plans, methodologies to improve customer service, drive store sales, and increase profitability. Ensures customer needs are met, complaints are resolved, and service is quick and efficient. Ensures all products and displays are merchandised effectively to maximize sales and profitability. Maintain detailed records on food costing, inventory control and staffing to increasing operating efficiencies and improving margins. Created a monthly newsletter with an increasing customer mailing list including multiple corporate clients. Licensed for alcoholic beverage sales.

Achieved Top Chef/ Taste of the Treasure Coast Award in 2012

Through strategically planned sales & marketing activities, effective control costs and minimizing waste over 8 year period increased year over year annual sales by 25-30% each year.

As Consultant assisted in 2 store start-ups and openings, one in Chicago the other Charlotte NC, provided 8 days of training and follow-ups.

Realtor

North Beach Realty Vero Beach, FL 07/2004 – 08/2006

Sold upscale homes on Orchid Island in Vero Beach. Work with clients for the purchase and sale of residential homes. Serve as primary customer service professional to receive direct sales calls and customer support issues. Assist customers in the evaluation, appraisal and listing of residential homes for sale. Provide guided tours.

Kitchen Director

First Church of God Vero Beach FL 12/1999-06/2004

Directed the food service production and delivery system, including purchasing and inventory. Coached, trained and supervised staff of 2 Direct Reports and 15 volunteers Led and coordinated all meal preparations, set up and services. Monthly forecasting and menus creations for weekly meals. Maintained budget for fellowship meals feeding approx 350-500 people. Supported all functions and sit-down banquets of 450 guests with a 3 course timely meal following scheduled programs. Researched, designed and implemented improved kitchen layout to serve 500 people.

As Kitchen Director, conceptualized, created and directed implementation of the Masters Academy Private school fresh healthy foods lunch program. Results included providing lunch for 150 elementary students weekly; special Staff/Teacher menus. Maintained strict budget while not compromising on fresh healthy foods. Lunch program still exists today.

CERTIFICATIONS

FL State CAM License Vero Beach, FL 2017

Licensed Real Estate Consultant Vero Beach, FL 2004 – 2006

Food Safety Certification Vero Beach, FL 2000 – 2015

Certified Massage Therapist Ft. Lauderdale, FL 1992 – 1999

Licensed Real Estate Consultant New York, NY 1985 – 1987

EDUCATION

Nursing Mesa State College Grand Junction, CO

Business Rockland Community College Suffern, NY

ADDITIONAL EXPERIENCE

Assistant to Director of Finance HBO New York, NY

Medical Office Assistant Family Medicine Ft. Lauderdale, FL

Massage Therapist Chiropractic Ft. Lauderdale, FL

Private Chef/ Catering Owner Vero Beach, FL

Personal Care Giver Private Services Stuart, Fl

ORGANIZATIONS

Board Member Willow Private School Vero Beach, FL 2005 – 2016

Review Committee United Way Vero Beach, FL 2011

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