Denise Lowell

**** ******* ***** ** ********* IL 62062 618-***-**** acz38u@r.postjobfree.com

Professional Experience

YP (Yellow Pages) separated from AT&T 5/2012

Business Project Manager 06/11-1/17

IT Project lead for migration from ATT to separate to YP.

Coordination of Service Request in JIRA application for all of YP.

Created/Maintain SharePoint as repository for projects & helpful IT documents.

HR Generalist for sales for on-boarding / off-boarding processing-new hires.

POC for all escalations involving service requests, User access, On-boarding, Sales training.

Process for sales training classes lead, workflows updated & all escalations including HR.

Project team lead working with corporate real estate for all move projects.

Managed Amdocs vendor contract for all projects they worked.

Project lead for new processes in sales for IT implementation into existing processes. Responsible for working on implementation of company business strategies as well as IT related business process & consulting. Work with client organization to gather user requirements and formulate project definition including developing project work plan, developing alternative solutions to business/system proposals.

Conduct training sessions for the business on updated IT processes.

Processing account payable/receivables in the Concur system.

Ongoing needs assessment, business analysis and interaction / collaboration with clients in defining new services and identifying their flow in the existing environments to better improve their processes.

Process of PO’s for hardware and software purchasing.

SBCDO (Southwestern Bell Directory Operations / IT Project Manager 10/99-05/11

Project Manager / Asset Analyst - various IT related functions and projects with SBCDO

groups. Including procurement procedures, budget process, knowledge with accounting process by processing IT invoices. Implemented the Remedy CSR process into these regions to coordinate IT requests.

CSR Enterprise Coordinator/Project Manager (effective after IT / Amdocs demarcation)

Coverage as an SBC Enterprise Coordinator for all of YP. A liaison between the development teams & the client organizations by using the Remedy CSR system. Gather all approvals & requirements for the SBCDO business regarding IT related goods. Responsible for coordination with clients and other planners that includes Amdocs, technical assurance teams, administrative services and a part of the ITSD Governance Team. Team Leader on multiple projects

AT&T Southwestern Bell Yellow Pages – St. Louis Mo 08-77 – 10/99

Data Entry operator – implementation of Yellow Pages conversion from paper to online. Reviewed & made galley/ads pages for published directories.

Directory Composer sales admin – reviewed and updated sales contracts for quality & specifications. Worked with national & co-op accounts.

Results Clerk – project to move online system to new updates.

Sales Clerk Silver Pages – reviewed contracts for quality, standards & accuracy, worked with customer service with billing issues & complaints.

Computer Specialist in the Data Center - Monitored all computer and network systems, took appropriate action to detect and correct problems when they occurred. Forwarded trouble reports or batch failures to the appropriate technical support via trouble tickets. Managed multiple applications processing simultaneously while monitoring job completion according to work schedules. Answered incoming calls on the help desk and resolved problems.

Senior Office Assistant Procurement Manager - purchases for all Software and Hardware, both Capital and Expense, for all of Yellow Pages. Responsible for maintenance renewals on software. Liaison between vendors and Yellow Page attorneys for contractual obligations. Responsible for budget spreadsheets on purchasing. Worked with vendors for pricing. Created and processed purchase orders. Verify receipt of items and forward them to appropriate groups for installation. Managed projects on standards and specifications of products. Maintained centralized software licenses and spreadsheets. Verify and processed invoices in oracle database.

Technical Skills

Adobe, Visio, Facebook, Microsoft Office, Experience with HP Asset Inventory Manager, Remedy application, Jira application, Software Management and IT Technical Outsourcing Agreements. Concur financials for payable. QuickBooks used for payroll in accounts receivable/payable. Processed HR info using Hire right.

Valuable Skills

Strong organizational, problem solving, communication, written, analytical, and team building skills. Highly Self-Motivated and a proactive thinker.

Education

Project Management, Business Administration, 12 credit hours, UMSL University of Missouri St Louis Mo.