Sales Customer Service

Michael Mixon

**** ***** *** *****, *********, IL 60102 847-***-**** ********@*********.***

Career Summary

I am a highly successful senior level sales, regional operations, and execution manager who has a proven track record of turning around companies in need, building new divisions from the ground up, and giving very well run organizations the structure and direction needed to take them to higher levels

Skills & Abilities

A very goal oriented sales/operations/customer service oriented VP with an extremely successful record of developing people, building strong teams, new business development, marketing, growing sales, exceeding goals, improving quality, retaining employees, embracing change, and being an unwavering advocate of doing things, and treating people, the right way

Highly successful in hiring, training, coaching, motivating, developing, budgets and overall P&L responsibility, operational efficiency, time management, and customer service

Experienced in performance optimization, crises management, continuous improvement, data analysis, Six Sigma, CPG, DSD, CRM, consultative selling, increasing market share, and all Microsoft Office programs

A high energy, highly motivated, extremely detailed and organized, highly analytical, multi-tasking, strategic-thinking and problem-solving individual who brings a strong passion to all I do

I have been very fortunate to have been able to attend many managerial training seminars over the years that included a wide variety of subjects that have helped improve my leadership and communication skillsets – conducted by highly successful managers such as Jack Welch, Rudolph Giuliani, Colin Powell, Ken Blanchard, Spencer Johnson and Jack Canfield

Experience & Accomplishments

VICE-PRESIDENT OF SALES & MERCHANDISING THE NEWS GROUP/TNG FROM 2008 TO 2015

Headquarter sales at numerous national mass (Wal-Mart, Target, Meijer, Kmart), grocery (Kroger, H-E-B, Giant Eagle), drug (Walgreens, CVS) and specialty accounts, as well as many more at the regional level

Managed the $50,000,000 Meijer account at headquarter level for multiple product lines and service programs, including Books, CDs, DVDs, Magazines and Video Games; and was responsible for the sales and service execution of a $20,000,000 account for the country’s largest media wholesaler, Alliance Entertainment Corporation, and many of the major movie studios - Twentieth Century Fox Home Entertainment, Sony Pictures Home Entertainment, NBC Universal Studios, Echo Bridge, Paramount, Warner, and Wax Works

Negotiated client contracts to both secure the business, and to maximize company profitability

Developed a detailed analysis report to be used to measure manager and sales merchandiser performance that resulted in $1,000,000 in savings for the division, per year

Saved the company over $800,000 annually in under 6 months by devising a new employee pay program

Supervised 77 managers at the district and region level, with 12 direct reports, including 10 on the sales side.

Strong focus on training and developing the sales managers by teaching them new skillsets and further improving upon existing ones

Led the company year after year in virtually every key metric, including comp sales, promotional displays sold, percentage under budget (managed a $45,000,000 operating budget), client service compliance, on-time service, and client retention

Built from the ground up a field sales force of several thousand, in approximately 45-60 days, after the largest periodical wholesaler in the country closed their doors with no notice. Ensured uninterrupted quality service to 20,000 plus mass, grocery, drug, and specialty retailers, helping TNG generate tens of millions of dollars in revenue

Integrated in the field team from one of the largest book distributors in the U.S. at the same time that the 2nd largest periodical wholesaler in the country closed their doors with no notice. Again ensured uninterrupted quality service for our clients, this time to 30,000 plus mass, grocery, drug, and specialty retailers

VICE-PRESIDENT OF SALES & FIELD SERVICE THE CHAS LEVY CIRCULATING COMPANY/SOURCE INTERLINK COMPANIES FROM 1998 TO 2007

Integral part of the executive team that took the company from losing in excess of $30 million per year and returned it to profitability within 2 years

Played a major role in the acquisition and assimilation of 8 other periodical wholesalers over a 6 year period

Managed a team of 4 Sales Account Executives, 9 Directors, approximately 250 additional sales management personnel, and 5,000 field sales/service people

Devised comprehensive training programs and manuals for the sales and service teams in order to elevate our performance

Developed numerous KPIs and Metrics to better identify key tasks and to monitor performance and progress

Supervised the Customer Service Team/Call Center with their Vice-President, Manager, and a team of 10 Call Center Specialists

Headquarter responsibility for a good number of retailers in mass, grocery and drug class of trade

Came in under budget every year on annual operating budgets that ranged from $37-$40 million

SALES REPRESENTATIVE, DISTRICT SUPERVISOR, DISTRICT MANAGER, REGION MANAGER, BUSINESS DEVELOPMENT DIRECTOR HARTZ MOUNTAIN CORPORATION FROM 1981 TO 1998

Promoted numerous times, taking on additional positions, and new divisions

Route sales with Sales Person of the Month Award garnered 12 times during a 13 month period

Managed a team of 32 sales people located throughout the Midwest

Developed sales plans and forecasts for all facets of the business– responsible for the complete P&L of the region

Called on key retailers at headquarter level including Albertson’s, Safeway, Kmart, Target, Walmart, CVS & Walgreens, and had P&L accountability for 80+ accounts

Category Captain for Wal-Mart, Target, Kmart and ShopKo

Heavy DSD experience and retail operation

Managed the regional distribution center

Managed the logistical end of the business, establishing and updating the daily delivery routes for 30+ vehicles

Managed numerous brokers and their sales teams, and conducted training seminars for the broker teams

Developed new business and clients across the country for the launch of an entirely new product line

Regularly attended pet supply and other industry trade shows

Education

Graduate of The Pennsylvania State University, Behrend College, with a Bachelor of Arts degree in Pre-Law

Community Activities

Executive board member for the local youth baseball/softball organization for 7 years

Youth baseball, football and basketball coach for 14 years

Volunteer for the booster club at the local high school for 7 years

Hobbies

Family activities

Attending my boys’ baseball games

Working out at the health club

Playing baseball

DIY remodeling projects

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