Customer Service Manager

ISSAM J. BARGHUTHI

* ***** ***** ***, ***** Brook Ave., Stony Brook, NY, 11790 - TEL: 631-***-**** E: ******@*******.***

Executive Profile

Highly motivated executive with long experience in working with multinational organizations, with proven track record in strategic management, business & brand development, sales, and marketing. Equipped with the excellent negotiation skills, local & international market insight.

Skills Highlights:

Broad and in-depth experience base of more than 20 years covering:

• Planning and Execution of Strategies:

Selected by Orange (France Telecom) BoD, to Build Orange-Jordan’s Strategic Plan (2010-2015). In charge of the ongoing monitoring, follow- up, and reporting to Orange-France of all activities and action plans

Selected as Acting Chief Strategy Officer for Orange –Jordan from 2010-2012.

• Developing and managing advertising, Communication, and Brand Building Strategies:

Managed and coordinated within Orange-Jordan Departments all activities in developing the only Orange branded operation in the Middle East (Orange-Jordan).

Creating & managing cross boarder brand awareness, commercial, and communication campaigns.

• Negotiated and Implemented Joint Ventures/Collaborations/M&A:

In Charge of the launch of new Orange operations in MENA, the launch of UPS operations in Saudi Arabia, and establishing joint ventures between various North American and Middle Eastern companies, the likes of: Canadian International Development Agency (CIDA), United Parcel Service (UPS), GM, NOKIA, Miller Air Conditioners, and Jiffy Lube, to name a few.

• Direct Report to CO’s and board of directors for the last 13 years.

Professional Experience

General Manager

RJ Technologies (RJT) - Amman, Jordan - 02/2014 to 2016

RJT is a leading provider of IT Implementation and Integration Services of End-to-End Solutions to fulfill the requirements of our clients in Jordan and MENA, and develop their strategy and design the value creation plans.

Scope of Work

I lead a team of IT professionals to develop business opportunities in the Middle East to offer end to end IT & Telecom integrated services, Enterprise Content Management (ECM) over IBM, Oracle Cloud CX (CRM), SAP Business All-in-One for Regional Enterprises & SME’s.

Business Development Director (MENA)

Orange-Jordan (France Telecom) - Amman, Jordan - 04/2005 to 02/2014

In charge of business development for (ORANGE/ France Telecom) in Jordan, The MENA Region, Avg. Annual Revenues

Scope of Work:

• Directing all business development activities for Orange-Jordan locally, in the Middle East and North Africa (MENA).

• Managed a team of 26 employees with 4 Managers as direct report (Corporate Strategy, Business Planning, Project Management, Marketing intelligence & Market Research).

• Developing and implementing Orange strategies for Jordan and the MENA region.

• Continually worked with Orange Marketing & Communication Departments, and partners to establish/implement business & marketing plans, execution, and monitoring.

• Conducted aggressive prospecting campaign to develop long-term relationships with local and international business prospects.

• Conducted market analysis and Business Models.

• Hosted and Maximized value of assets by seeking ways to enhance value by continually acquiring and maintaining market knowledge of rates and concessions

• Identified potential partners/projects, and coordinated with all divisions within Orange-Jordan, Orange France, and partners.

Marketing & Business Development Director

United Arab Investors CO. P.L.C - Amman, Jordan - 09/2001 to 01/2005

The United Arab Investors Company was established in 1995 as a Public Shareholding Company with a paid capital US$ 350 Million.

Scope of Work:

• Managed all marketing, business planning, and communications with CIDA for the company’s main project Al-Mushatta Industrial Park (10,000 sq.m).

Represented the company in negotiations with CIDA, and the Jordanian Government to provide funds, technical & consultation assistance for Al-Mushatta Industrial Park. Succeeded in receiving a US$2M grant for the project.

Managed the Capacity Building Program, and communicated with Western and Far Eastern entities.

Regional Sales Manager, Eastern Province

United Parcel Service (UPS) - Dhahran, Saudi Arabia - 04/1996 to 07/2001

Scope of work:

• Formulated and implemented UPS Marketing Strategy for Saudi Arabia.

• Handled all business development activities to best serve the Saudi Arabian market.

• Responsible in managing marketing, advertising, and promotional strategies.

• Negotiated and implemented joint ventures and collaborations (transport, and logistics companies).

• Prepared sales budgeting and monitored the performance of all sales and customer service personnel.

• Managed the hiring and training of sales & customer service staff.

UPS Eastern Province office was ranked the number one UPS station in terms of revenues generated in Saudi Arabia for the duration of my employment.

Ranked number one in corporate accounts signed in Saudi Arabia and number two in the Middle East.

Selected as Acting General Manager from August, 1998- March 2000.

Managing Director

Investment House of Arabia - Dallas, Texas - 06/1993 to 04/1996

Established USA operations for Investment House of Arabia, a trading & consulting firm based in Dammam, Saudi Arabia.

Scope of Work:

Duties included contacting, negotiating contracts, and finalizing trade & brokerage agreements with American and international companies until the agreements were concluded.

Created an Automobiles export business to Saudi Arabia.

Negotiated and launched operations for the US based Miller Air Conditioners in Saudi Arabia with 6 retail shops in three major cities in Saudi Arabia.

Languages and other skills

English – Fluent Arabic - Native

Computer Skills: Microsoft Office, MS Project.

Professional Affiliations

Board Secretary: AFCEA (US Armed Forces Communication Engineering Association–Jordan Chapter)

Board Member: Scientific Research Committee, Jordan University of Science and Technology.

Member/ Speaker: Jordan Europe Wide Enhanced Research Links in ICT

Education

THE UNIVERSITY OF TEXAS AT DALLAS - 01/1990 to 05 / 1993

Bachelor of Science in Business Administration - Dallas, Texas

NON-DEGREE COURSES:

Real Estate (12 Weeks)

International Banking (6 months)

References Available Upon Request

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