Systems Engineer, DVT Engineer, QA Test Engineer, CSR
Resume:
********@**.*** http://www.linkedin.com/in/dcburrell/
Donald C. Burrell
** ******* ***. ******** *****, Ca. 92610
Unix/Linux Systems Administrator
A self-motivated and resourceful, experienced and proven DVT (Design Verification and Test) and Systems engineer with over 15 years experience in all aspects of UNIX/Linux Integration and Support, Specialties include LAN/WAN systems Interoperability/Testing, Troubleshooting, Install and Support. Offers extensive technical experience in Data Center and Virtualization support Solutions, AWS, using Linux/UNIX, VMware and Windows platforms. Skilled at resolving complex technical problems. Detail orientated, maintains positive attitude, great team player.
Technical Skills
Over 10 years experience with systems integration and supporting LAMP infrastructure. Linux Distributions: Centos, RHIL, Ubuntu, Debian, Fedora UNIX Distributions: Solaris, AIX, HPUX, SCO, BSD, Mac-OS Network Tools:
Wireshark Network Protocol Analyzer
Experienced with programming: Bash, Perl, Python, C/C++, Tcl Cloud Architecture: Apache, AWS, EC2
Automation Test Tools: HP Quality Center
Server Platforms: Dell, HP, Sun, IBM, X86, SPARC
Database:
MySQL, Oracle, MS SQL Server
Web Test Tools:
Spirent WebAvalanche, Medusa, IOMeter
Defect Tracking: Bugzilla, JIRA
Storage Protocols: FC, iSCSI, FCoE, and NIC protocols for HBA adapters. Storage Topologies: SAN/NAS/DAS
Interconnect Storage Switch systems: Cisco, HP, Qlogic, Brocade, Emulex Professional Experience
Barrister Global Services Network - Hammond, LA 10/2016 - Present Field Service IT Support Engineer
• Provided on-site customer support assistance for repair, install, setup, and configuration small and medium office IT environments.
• Assisted other IT technicians with configuration and maintenance of Windows, Linux, and UNIX server systems to allow for faster processing of the service calls.cProvided training to customers on use of application software and reduce possible future hardware problems.
• Developed hardware configuration plans for network systems for field technicians to use at new installations.
• Performed data recovery for remote sites without dedicated operations personal to cut down on travel time between service calls.
********@**.*** http://www.linkedin.com/in/dcburrell/ Biometrics4all - Irvine Ca. 3/2016 - 4/2016
Customer Support Engineer
• Was responsible for fielding support calls for customers with LiveScan finger printing system setup, configura- tion, troubleshooting and training issues. Handled RMA requests for defective components return and replace- ment. Verified customer maintenance contracts for software and hardware support. Avago Technology – (Emulex Corp.) - Costa Mesa, Ca. 2014 - 2015 DVT Engineer
• Worked as a contractor for Avago Technology Corporation. Working in a remote team environment, my re- sponsibilities include setup and verification of test configurations for HP Fabric Network Controller (aka FNC) and Software testing.
• Assisted in setup and configuration of storage protocols and the capture, and debug of trace information for analysis.
• Assistsed in coordination with the Development in order to resolve product issues that were discovered dur- ing load and the test qualification phase.
• Assisted in qualification of all product issues relating to the tracking report database, and to follow the prod- uct issue until its conclusion.
QLogic Corp. - Aliso Viejo, CA. 2012 - 2014
Senior DVT Engineer
• Worked in hardware QA to verify quality of QLogic’s FCoE/NIC CNA interconnect products.
• Planned, organized, and performed technical phase of assignments and coordinated design activity with other engineers on technical aspects relating to project.
• Wrote test cases, executed tests, isolated problems, posted detailed bugs, installed multiple hardware and software configurations, racked systems, and installed boards and set up switches and storage arrays.
• Participated in analysis and conceptual design of proposed projects and programs, utilizing professional expe- rience in development of specifications, design parameters and alternative solutions to allow success with OEM team milestones.
• Analyzed failure modes of new HBA cards to assure quality of test and production devices.
• Collected and reported on performance metrics of adapter functionality to assist management with develop- ment path of future HBA features.
• Tracked project schedule tasks with Project Managers to provide insight into risks to deliverables. M86 Security - Irvine, CA. 2006 - 2011
Systems Engineer
• Analyzed and resolved network hardware, software, and communications problems using diagnostic software to improve technical troubleshooting processes.
• Developed and maintained automated integration and test tools for use in automated bug fix verification.
• Worked with sustaining engineering and customer service on system integration issues escalated and tracked through product engineering.
********@**.*** http://www.linkedin.com/in/dcburrell/ Rescuecom – Syracuse, NY 2002-2006
Field Support Technician
• Provided technical support to home and small business customers for install, setup, configuration, and repair, of office IT infrastructure including Windows, Linux, and UNIX server systems. MTI Technology Corp. - Anaheim, Ca. 1999 - 2002
Senior Systems Engineer
• Planned, developed and coordinated engineering solutions for SAN, NAS, and DAS topologies using Fibre Channel and SCSI implementations to provide quality testing to new product implementations. Wrote auto- mated test scripts for third party RAID controller updates to allow for faster and accurate install of new firmware.
• Wrote automated test scripts for third party RAID controller updates to allow for faster and accurate install of new firmware.
Optum Software Inc. - Costa Mesa, Ca. 1995 - 1999
Senior Systems Integration Engineer
• Planned, coordinated, and executed server, software and network installation, configuration, maintenance, and troubleshooting of Warehouse Management System (WMS) software applications for Optum Professional Services clients.
• Implemented client/server network systems, with emphasis on UNIX networking software environments and PC based clients.
Sun Microsystems Inc. - Mountain View, Ca. 1988 - 1995 Software Engineer
• Provided initial port of MS Windows keyboard driver for use with SunPC product.
• Worked on development team providing support for various bug fixes reported against SunPC and WABI
(Windows Application Binary Interface) projects.
• Wrote and implemented detailed test plans and specifications for testing enhancements and modifications submitted by various software and hardware development teams. Education
• Python Programming Diploma – ALISON Online Training – 2/2016
• C Programming Diploma – ALISON Online Training – 1/2016.
• Stanford University, Mountain View, Ca. - Programming Methodology (On-line course via Sun Microsys- tems)
• Saisoft IT Training, Irvine CA. - Java Object Oriented Programming, VMWare Infrastructure Administration 1
• Stanford University - iPhone Application Development
• University of Massachusetts Lowell, Ma. – C++ Programming Language and Data Structures ********@**.*** http://www.linkedin.com/in/dcburrell/
• Stanford University, Palo Alto, Ca. Operating Systems Design and Advanced Topics (Audited course)
• Mission College, Sunnyvale, Ca. - C programming language, UNIX, Pascal, Finite Mathematics.
• Skyline College, San Bruno, Ca. - 8088 /8086 assembly language programming.
• Northern Virginia Community College, Vienna, Va. - Computer organization and design.
• Baltimore Junior College, Baltimore Md. - Radio/TV Media communications Veteran – United States Air Force Reserve, Non-Commissioned Officer
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