Support Active Directory

S.SANJAI KUMAR

NO: *, New Padmapriya complex, Palani Amman Kovil Street, Navallur, Chennai 603103

E-mail: ******.*******@*****.***

CONTACT: +919*********

Professional Summary

Having 1 year of experience in the field of System Engineer on Windows Server domain.

Experience in customer support, Server & Desktop support for windows based systems.

OBJECTIVE:

To work in an organization which offers me immense scope for learning

To fulfill my goals and vision through dedicated hard work and perseverance, in an exciting and challenging environment

EDUCATIONAL PROFILE:

SUBJECT

YEAR OF COMPLETION

MARK SCORED PERCENTAGE

COLLEGE

NAME OF UNIVERSITY

B.E(CSE)

2015

63.371

GANADIPATHY TULSI’S JAIN ENGINEERING COLLEGE,VELLORE

ANNA

UNIVERSITY

SCHOOL ACADEMICS

Year Of Passing

Name Of School

% Of Mark

HSC

2011

SARASWATHI VIDYALAYA MATRIC HR.SEC SCHOOL,VELLORE

69.25%

S.S.L.C

2009

SARASWATHI VIDYALAYA MATRIC HR.SEC SCHOOL,VELLORE

71.2%

WORK EXPERIENCE

Job profile

Company : CMS IT services private limited

Position/role : Customer Support Engineer (MAR 21 to till date)

Client : Cognizant Technology Solution

ROLES & RESPONSIBILITY

Handling Global Service Desk (GSD) for Cognizant

Providing laptop support ( hardware and applications issues)

Resolved Service desk team requests with in SLA

Familiarity with ticketing systems, such as Remedy BMC.

Working in Remedy tool for tracking all the problems related to desktop and resolving the same within the SLA period.

Experience of working on high priority incident ticket (P1, P2) with high critical deadline.

Handling Remote Administration (Remote Desktop Connection, Dame Ware).

Administrator Rights and shared folder permissions give to user setting.

Troubleshooting system level support and software installations.

Troubleshooting of LAN, Sub netting, IP problems and Network problems

Installation and maintenance of Distributed File System management on server.

Managing Network Printers through Permissions, coordinating with vendor to replace the Toners, Clearing the paper jam.

Managing Group Policy by create, apply, Folder redirection `

Providing Help Desk support for End users and Level 1 Support for IT Infrastructure and Applications.

Resolving Domain login and Account lockout Issues.

Installing the software as per project requirement with concern team approval.

Configuring the Wi-Fi in the laptop and trouble shooting.

Perform installation/ troubleshooting / configuring of MS Outlook Client, MS Office Applications software, etc.

Trouble shooting Communicator and Lync issue on first level.

Coordinating with DHCP team for Scope creation and reservation of IP as per the request.

Coordinating with network team for VLAN changes & connectivity issues.

Installing and troubleshooting McAfee Antivirus.

Installing and Configuring VPN client software like Cisco.

Installing and Managing SCCM packages.

Data transfer within project machine with manager approval.

Providing support for BCP & Audit related activities.

Providing support to Video Conference through Tandberg device.

Providing basic troubleshooting for Networks (LAN, Wireless LAN) for laptops and desktops.

Providing mail support and redirecting it to the concerned team without any delay.

SKILLS SET

Operating Systems : Windows XP, Vista, Windows 7, Windows 8 & 8.1&10

Infrastructure Technology : ADS, DNS, DHCP, WDS, RAID & DFS

Clients : Outlook 2007, 2010, 2013.

Antivirus : McAfee EPO 4.5 Server

Remote Tools : Dame Ware Mini Remote Tool

Call Management Tool : Remedy Tool 7.1 and 8.1.

Utilities : Hiren Boot 10.6

Imaging tool : Norton Ghost

TECHNICAL SKILL

Provide investigation, diagnosis, resolution and recovery for hardware/software problems

Installed, configured, and provide troubleshooting for operating systems like Windows 7&8, Windows Xp.

Desktop/Laptop support, Printer/Fax support, Backup system support, Deploying new equipment

Installing, Managing and updating Antivirus.

Installing and configuring Local &Network printers and scanners.

Installing all types of software’s & troubleshooting the software related Issues.

Image creation using Norton Ghost.

Installed, configured, and provide troubleshooting for Windows Server 2003, 2008&2012

User creation and configuration.

Knowledge in performing backup and restore.

Active Directory Group Policy Objects (GPO), Group Policy Management Console (GPMC).

Active Directory Backup, DHCP, DNS, OSI Reference Model.

Basic knowledge in configuring Mail Clients.

Manage service requests, Software installations, New computer setups and upgrades,etc

Extra Activities:

•Completed a course in BASIC Hardware and Networking in SRM Centre

PERSONAL INFORMATION:

Name : S.SANJAI KUMAR

Father’s Name : V.Sugumar

Date of Birth : 05/08/1993

Gender : Male

Hobbies : watching movies, reading, roaming

Nationality : Indian

Languages Known : Tamil/English/Telugu

Address : B21, Housing board, Raja Kovil, Sethuvandai post, gudiyattam, Vellore

Declaration:

I hereby declare that the information stated above is true to the best of my knowledge. If given an opportunity to work in your esteemed organization, I promise you that I will undertake the work to the best of my ability.

Place: Chennai

Date: (S.SANJAI KUMAR)

Contact this candidate