Customer Service Microsoft Office

**** ******* **** *****,

Sacramento, California *5824

CYNTHIA GARCIA 916-***-****

*******@***.***

**/**** - **/**** ******** Advocate Verizon Wireless 06/2005 Charles A Jones Career and

Education Center

Office Tech, Accounting Clerk &

Bookkeeping, Certification

06/1997 Woodland Senior High school Business, High School EMPLOYMENT HISTORY

Customer Service Advocate I was a problem-solver, if a customer has any issues or concerns with there online account. Ask probing questions find out what accessories would be the best fit for customer. Being a device expert was able to help customers choose the right device for personal or business needs. When ever there was a problem with a phone, iPad or any device tier 1 trouble shooting was completed. I'm a billing expert and would walk customer through understanding paper or online billing. Show empathy while being positive and professional with each customer.

EDUCATION HISTORY

Typing 45+WPM, Business Communications, Introduction to Computer Technology, Office XP Essentials Course, 10-Key, Record keeping, Excel Office XP, Bookkeeping, Computer Application, Microsoft Office XP, Accounting Fundamentals, Computerized Accounting, Advanced Accounting Fundamentals, Quick Books Pro 2005