Customer Service Manager
Resume:
Casey Ness
Houston, TX ***** ******.****@*****.*** 210-***-**** linkedin.com/in/caseynessmba
Enterprising Operations Leader
Entrepreneurial operations and customer service manager with 10+ years of experience driving revenue growth and profitability. Strong analytical ability with attention to detail, providing solid direction for process improvement. Expert relationship builder, skilled in interpersonal communication, able to develop an extensive network of business. International traveler, understanding of cultural diversity etiquette. Proven expertise in:
Relationship Building
Profit & Revenue Recognition
Human Resource Management
Staff Training & Development
Customer Service & Interpersonal Skills
Strategic Marketing Plans
New Business Growth
Team Leadership
Inventory Control
Microsoft Office Products
EDUCATION AND CERTIFICATION
Master of Business Administration
Texas A&M University – San Antonio
San Antonio, Texas
Bachelor of Business Administration, Marketing
University of Texas
San Antonio, Texas
PROFESSIONAL EXPERIENCE
Be A Champion, Inc. – San Antonio, Texas 2016 – Present
Site Coordinator/Manager, 2017 to Present
Lead daily operations, building positive relationships with staff and the community served.
Manage 13 staff members, recruiting, hiring, training, and developing team members offering motivational leadership and opportunity for personal growth. Develop and implement engaging curriculum, build vendor relationships, and maintain inventory control, maintaining solid communications with corporate and senior management staff.
Key Contributions:
Improved profits, increasing distribution of meals at two sites.
Turned around location performance, making it top site in San Antonio region.
Enrichment Instructor, 2016
Provided educational opportunities for children in an effective and safe environment.
Ness Investments, LLC – San Antonio, Texas 2016 – Present
Operations Manager/Owner
Drive part-time real estate and stock investment company operations.
Build a diverse business through prospecting, researching, wholesaling, and nurturing relationships, maintaining a consistent profit. Develop opportunities, handling life cycle of project management, including meeting specifications for construction and renovation.
Key Contribution:
Advanced profitability, enabling early repayment of $135K loan in less than 6 months.
Fun N Games – San Antonio, Texas 2008 – 2015
Operations Manager/Owner
Ensured profitable operations of video, arcade, and vending company.
Developed strategic marketing and operational plans, thoroughly analyzing trends and researching emerging product opportunity. Maintained inventory control, forecasting, purchasing, re-ordering, and assuring stock of product, including international imports. Built strong 300 vendor network, educating new vendors on short and long term company goals, supporting win-win situations for all stakeholders.
Key Contribution:
Grew revenue 600% in 5 years.
Skateland West – San Antonio, Texas 2004 – 2014
General Manager, 2007 to 2014
Oversaw $50K-$100K per month business, including human and capital resources, marketing, and daily operations.
Hired, scheduled, evaluated, and terminated staff, providing training and direction for optimal service. Implemented strategic marketing plans, modifying for improvement based on client response and results of campaign success analysis, including various sales promotion activities. Maintained inventory control, forecasted sales revenue, and made budgetary decisions. Engaged in project management, negotiating contracts and executing logistical requirements for remodeling projects ensuring on time, in budget completion.
Key Contribution:
Increased revenue to $700K annually from $200K, consistently leading performance for improved sales.
Assistant Manager, 2006 – 2007
Manage human resources and marketing departments, providing leadership of daily duties.
Employee, 2004 – 2006
Conducted customer service duties as a cashier, answering phones, booking events, and as fun director.
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