Karima Marshall

Mableton, GA *****

770-***-**** or 404-***-****

acz183@r.postjobfree.com

*

*

OBJECTIVE

To obtain a position within a company where I can utilize my skills and experiences in Healthcare Hospitality and Customer Service Relations as well as have room for advancement.

EXPERIENCE

Alorica (Call Center) - Kennesaw, GA 3/2011 – 1/2016

Customer Service Representative

Answer incoming calls, providing information with troubleshooting phones, bill pay, upgrading phones through Verizon Wireless, Pro-Flowers, Sherrie Berries and Medicaid.

Complete forms for sales orders.

Perform administrative tasks, such as accepting orders, scheduling appointments sending and receiving faxes, such as collecting payments

Use of various systems such as Marx, Citrix, ODM,RxClaims/Optum rx,edss,Microsoft word,excel,PowerPoint,maximus,my- sme,genesys,and Avaya, and VCCD

Data entry 35wpm

Inbound-outbound and is used to taking anywhere from 50 to 200+ calls per day.

State Farm - Dunwoody, GA 2/2013 – 7/2013

Customer Service Representative

Provide customer services for limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.

Review insurance policy to determine coverage.

Transmit calls through proper channels..

Crossroads Hospice - Valley View, OH 9/2008 – 9/2010

STNA/Hospice Aide

Feed patients or assist patients to eat or drink.

Gather information from: caregivers, nurses, and, physicians about patient’s condition.

Lift or assist patients to move them on or off beds, wheelchairs or shower rooms.

Education

Chatahoochee Tech (National Career Readiness Program) Marietta, Ga

University of Phoenix. (Communications) Independence, Oh

AIU (Post Media Production) Dunwoody, GA

Grand Rapid Job Corp (State Testing Nursing Assistant/G.E.D.) Grand Rapid, MI