Customer Service Microsoft Office

FANNY CAJINA

P.O.BOX ******

Miami FL *****

786-***-**** – Cell

***********@*****.***

Bilingual and bicultural in English and Spanish

OBJECTIVE:

A challenging position with an aggressive growth minded company where I may utilize my experience and talent toward continued professional growth and future success.

QUALIFICATIONS:

A professional in the Travel industry with 25 years’ experience in customer service and Sales. Worked with Sabre, Amadeus Systems. Experience with Leisure, Corporate and travel Sales, including call centers, organizing charter, groups, cruises and tours. Proficient in Microsoft Office Suites.

EXPERIENCE:

06-2014- Present Corporate Travel/Global Logistics, Miami Beach

Corporate Travel Consultant

Make all travel arrangements for all the corporate accounts from all our companies.

Work all accounts with personalize travel arrangements including, airline tickets, hotel reservations, car rentals, limousine and tours. Answer incoming calls, reply to all email with requests and concerns. Work in a fast environment providing complete itinerary.

01-2012 – 06-2014 Ticket Planet.com, Coral Gables, FL

Leisure Travel Coordinator

Whole Sales agency. Made all travel arrangement including vacation package, airline tickets, hotel accommodation, transportation to and from the airport to the ships, using excel spread sheet. Verify travel documents, visa requirements and luggage allowance. Making sure crew member had the proper visa to transit on Schengen states, and provide transit and connecting time to assure a comfortable trip. Answer emails on Microsoft outlook, make weekly reports using Words. Proficient in SABRE system and Microsoft office suites.

11- 2007 - 01-2012 MK Travel Plan, Coral Gables, FL

Travel Consultant

Leisure travel agency. Made all travel arrangements for all the agency clientele.

Sell tours and vacation packages, with direct walk in clients as well as client on

The telephone. Very busy agency with inbound and outbound calls. Offer personalize services recommending different vacation destinations.

06- 2005 - 11-2007 GOGO Tours, Miami, FL

Travel Coordinator

Around The World Travel Agency. Offer a variety of vacation packages to the agency clientele. Travel sale making all travel arrangement including airline tickets, hotel accommodation, provide correct luggage allowance, and provide transit and connecting time to assure a comfortable trip. Answer emails on Microsoft outlook, make reservations using Sabre systems.

11-2004 - 06-2005 The Palace Resort Inc., Miami, FL

Travel Consultant

Provide customer service to resort members with an all-around travel accommodation services. Make hotel suites accommodations for our VIP clientele, assist with car rentals,

Limousine arrangements and other amenities. Provide professional and efficient customer service using my bilingual skills.

9-2003- 6-2005 Falcon Air Express, Miami, FL

Crew Scheduler

Responsible for scheduling crew members with their flights accommodations with FARS company regulations and lost control. Make all travel arrangements for crew members, verify route and airport destinations. Providing complete itinerary including visas requirement, hotels, and car rentals.

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