Project Management

Vivek Bhargava, PMP

**** ***** ** *****: *****.*********@*****.*** Walnut Creek, CA 94597 Cell: 703-***-****

PROJECT MANAGEMENT PROFESSIONAL

A resourceful and highly organized Project Manager with several years of managing challenging and multifaceted assignments in financial services, healthcare, retail and manufacturing. Employ an ethical, results-driven and deadline-oriented approach to projects which are conducted in a well-administered and proactive manner.

SUMMARY

Certified Project Management Professional (PMP) with almost eight years of progressive experience successfully managing end-to-end projects as a PMO lead, and in a well-directed and reliable manner.

Strong concentration in project planning, scope/schedule/cost management, change and risk management, process improvement, resource management, and performance reporting.

Possess core values such as customer-centric focus, open communication and management attention.

Experience managing and implementing Business and Information Technology projects using Waterfall and Agile methodologies.

Strong team building and leadership skills; result-oriented personality aimed towards overall stakeholder satisfaction.

EXPERIENCE

Senior Project Manager, Aditi Staffing 01/2017 – Current

Project - Visa Inc., Foster City CA

Assisted the Global Compliance Group in Risk Assessment of various elements resulting from the Integration of Visa Inc. and Visa Europe, to mitigate compliance risk in high risk opportunities.

Collaborated on Risk Assessment of Rewards Redemption Program (RRP) program for both Compliance and Operational Risk – Recorded, categorized, resolved inquiries in a timely manner/escalated legal issues to senior management/reviewed third party contracts to assess potential legal and regulatory risk.

Prepared documentation and process workflows for Compliance Training Program and Compliance Risk Assessment (CRA) and Validation Program, to strengthen Internal Controls for various Federal regulations impacting Program Owners.

Project Manager, Land Home Financial Services 12/2015 – 10/2016

Managed the Compliance Management Program to identify practices that increase the risk of violations of federal consumer financial law which could impact borrowers.

Spearheaded the Compliance Team in requirement gathering, planning and execution of the Compliance Management System (CMS) in context of Regulatory amendments to Federal and State Regulations/Acts such as ECOA, GLBA, HMDA, SAFE, FCRA, AIR, AML, MAP Rule, Flood, etc.

Collaborated on Risk Assessment of various elements of Mortgage Origination process for violations of Federal Consumer Financial law, and recommended the Know Your Customer (KYC) process integrated compliance, onboarding, screening, negative media searches and borrower risk assessment.

Emphasized need for assessment of borrower’s internal systems and controls, while establishing realistic expectations for borrowers. Involved in integrating end-to-end loan process workflow, while mitigating operational risks.

Partnered with Marketing, Retail Operations and Information Technology for the CRM/Salesforce build to leverage the platform capabilities for effective marketing experiences, creating communities and personalized outreach to existing and potential borrowers intended to solidify Land Home’s reputation as a community lender and increased brand loyalty.

Monitored the Land Home Mortgage Lending Channels to ensure focus on innovative Compliance processes to confirm consistent document quality and increased efficiency, while adhering to slightly varying standards in respective jurisdictions.

Coordinated with the Borrower Portal Development Team to ensure that KYC and AML rules were being enforced, to ensure Land Home was compliant with the regulation.

Developed a Business Case and collaborated with almost 20 Department Heads in assessing requirements and expectations for the Business Continuity and Disaster Recovery (BC/DR) Initiative to improve business resiliency and emergency preparedness.

Partnered with IT in conducting an enterprise-wide Business Impact Analysis (BIA), determined RTO/RPO and diversified data storage solutions, performed risk assessment on existing business and data backup processes, and assisted with the DRaaS implement.

Piloted the Vendor Management (VM) Program to maximize Land Home supplier spend, drive operational efficiencies, mitigate risk, and built a robust VM program to monitor Vendor performance and manage relationships with critical Vendors.

Assisted the Commercial Department in reviewing internal controls, policies and procedures in context of borrower loan product recommendations. Supported LOB team in accurate identification of cash flow availability for debt service, and performing a basic breakeven analysis.

Teamed with the Correspondent Channel Core group to launch the Division and employed a hands-on approach for the Program build with the service provider for functionalities such as loan origination, pricing feature, etc.

Collaborated closely with stakeholders’ esp. Contact Center and Servicing, developers, and designers in all phases of the external website and intranet development cycle - scoping, concept, content development, design, prototype, UI and UX testing/QA, iteration, launch, and post go-live review.

Supported the build and launch of the Land Home University portal to offer ongoing training (NMLS approved) to Mortgage Loan Originators (MLOs) and cross-functional teams supporting business processes in the Retail Channel group, besides onboarding support.

Constantly performed earned value and variance analysis to ensure projects stayed within defined parameters, besides additional project controls.

Project Manager, Artech Information Systems 06/2015 – 08/2015

Project – Kaiser Permanente, Pleasanton CA

Managed the RITO Application Rationalization Program for NCAL BIO for IT applications impacted by new regional or shared service solutions.

Assisted regional business in effectively planning and executing the retirement and decommissioning of existing systems and applications, while realizing financial benefits of retiring systems.

Collaborated with the EPIC migration team on data governance policies and re-definition of business rules in order to validate and test the data-migration pre-planning process.

Ensured new application implementations resulted in retirement of the earmarked systems at the appropriate time, and clinical and business operations were well supported throughout the systems transition period.

Senior Consultant/Project Manager, Risk Tech Advisors 06/2014 – 01/2015

Project – First Guaranty Mortgage Corporation, Vienna VA

Supervised a project to establish a Federal standard for home loans under the Dodd-Frank Wall Street Reform and Consumer Protection Act (DFA) to ensure that QM criteria as specified under the Act are met by borrowers.

Collaborated with the Qualified Residential Mortgage (QRM) underwriting team to ensure complete understanding and compliance responsibility for the DFA in multiple lending areas and for various loan products.

Reviewed policies and procedures for Commercial Lending portfolio products to ensure basic fundamentals were administered, such as – borrower cash flow analysis/loan to value ratio (LTV)/creditworthiness/collateral/etc.

Managed an IT Audit project on COBIT 4.1 Compliance of Financial Guaranty Mortgage Corporation’s (FGMC) web applications, while preparing and reviewing Systems and Application Control documentation.

Project Manager, Principal Strategy Group 10/2013 – 05/2014

Project – Fifth Third Bank, Detroit MI

Collaborated with the Qualified Residential Mortgage (QRM) underwriting team to develop a compliance culture and complete understanding of mortgage reform as specified by the Dodd-Frank and Community Reinvestment Act (DFA), in multiple lending areas and for various loan products.

Responsible for providing direction to the underwriting team collecting financial data and conducting economic analysis for compliance with the DFA.

Partnered with both Corporate Compliance and Risk department to assess whether the various Business Units’ Credit Reporting Agency (CRA) reporting practices, processes and procedures were in compliance with the FCRA, FACTA, FCBA, and ECOA Acts, and BSA/AML Program reporting. My team (comprising of a Credit Bureau SME and a Business Analyst) and I reviewed Compliance Audit findings, and made recommendations based on observations of incomplete and inaccurate reporting besides untimely dispute resolution in innumerous cases.

Provided oversight on the ‘Dodd-Frank Better Disclosure’ project for disclosing information on the quality of the underlying assets.

Coordinated with stakeholders (including PMO and related business units) to understand and discuss business needs, gathered initial requirements and performed feasibility study for their Loan Portfolio web applications/online transactions.

Ensured complete understanding and stakeholder support for the BI and Data Migration initiative, after conducting a business need analysis and data profiling. Gathered business requirements through a variety of techniques (e.g. work sessions and interviews/meetings/teleconferences).

Project Manager, ParkUma Inc. 02/2011 – 09/2013

Project – 7-Eleven, Dallas TX

Managed functional aspects of CRM including opportunity, proposal, contract, commission and related workflow and business rules leveraging full SDLC using Agile and Scrum, while participating in daily scrum.

Identified and recommended CRM systems for relationship tracking and to improve customer management conditions, and building brand loyalty.

Managed vendor selection, RFP (including responses and requests)/RFB and assisted with preparation of SLAs and claims administration, and coordinated with legal for any contractual issues.

Ensured that provisions were in place for effective claim management and appraised services in respect of out of scope requirements procured through SLAs, by validating circumstances and merits.

Performed variance analysis to track any slippage in allocated budget and schedule, and additional project controls.

Project Analyst, Professional Healthcare Resources 06/2010 – 12/2010

Project – Data Migration

Led HR team in analyzing data for various division employees, subsequent data migration and change management processes. Gathered business requirements from various business units for reporting needs. Maintained Master Data by adding and updating new and existing customers, and provided weekly & monthly Headcount Reports.

Performed validation and reconciliation of employee data and mapped data from the legacy system to the new system. Developed test scripts and conducted User Acceptance Testing to validate both data and data integrity.

Ensured patient data elements were continually updated to facilitate patient eligibility and effective Claims processing.

Identified and recommended CRM software to maximize revenue and profits using analytics and key performance indicators (KPIs), while improving customer relations.

Developed procedures for medical coding diagnostics billing to train new employees and reduce audit concerns, while performing medical coding diagnostics for company clients. Created documentation for division Help Desk teams.

Project Manager, Principal Strategy Group 05/2009 – 04/2010

Project – Domino’s Pizza, Ann Arbor MI

Distribution Systems Technology group (DST) was formed to track and maintain various distribution centers and respective store’s logistic, freight and related financial accounting including A/R, A/P, G/L, and Inventory.

Supervised DST group including infrastructure and intranet applications for Domino’s Pizza distribution. Provided strategic visioning, resource management, project management, solutions delivery, risk and issue management, budget management and inventory control.

Managed Domino’s Pizza distribution centers with automated processing for ingredient production, transportation and logistics systems. Directed operations for the procurement and supply division of Domino’s Pizza Distribution and the vendor managed inventory order through fulfillment control.

Provided executive steering committee with presentations and management reporting, best practices, and strategic business processes planning and reengineering for technical solutions.

Managing Partner, Universal Daruwala, Washington DC 09/2004 – 04/2009

Provided top-notch informed customer service, cultivated and sustained long-term client relationships, resulting in increased sales; business grew from 320,000 in 2004 to 650,000 in 2008.

Played key role in the preparation, analysis, and negotiation of contracts related to the purchase of equipment, services and merchandize while maintaining office efficiency and cost control measures.

Implemented an Inventory Management System and optimized Inventory Control while realizing a 20-25% Return on Investment (ROI).

Performed reconciliation of corporate accounts and produced detailed reports, while developing billing procedures to reduce risk and ensure fairness.

Operations Specialist/Manager, Wood Market, Laurel, Maryland 10/1998 – 07/2004

Analyzed policies with regard to customer service and efficiency, recommending policy changes and process improvements that helped increase the sales almost 7% during 2001 and 2002.

Initiated special sale events that increased revenues by 7-10% and provided aesthetic, cost-effective and functional design options to customers for custom-built home theatre systems.

Maintained an efficient filing system and continually updated the customer database.

COMPUTER SKILLS

MS Project, MS Visio, MS Access, MS Excel, MS PowerPoint, MS Word, SharePoint, Basecamp, Proworkflow, Salesforce, QuickBooks

EDUCATION

Agile Certified Practitioner (ACP) certification (currently pursuing)

Project Management Professional (PMP) certification, December 2014

Master of Science, Operational Research, Delhi University (India)

Bachelor of Science, General Science, Delhi University (India)

Principles and Practice of Real Estate, Long and Foster

VOLUNTEER WORK

Community Listserv Lead for Nextdoor Larkey Park, Walnut Creek CA

Vice President, HOA for Hallcrest Heights Associates Inc., McLean VA

POC with DC Mayor’s OAPIA for South Asian business community in Washington DC

Parent volunteer for McLean Crew and Golf teams at McLean High, McLean VA

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