Customer Service Representative

Location:

Fort Collins, CO

Salary:

$18.00/hr

Posted:

April 27, 2017

Contact this candidate

Resume:

Martha C. Keder

*** ***** ******* ******

Fort Collins, CO 80521

*******@*****.***

970-***-****

Professional Profile:

I have the ability to enter into a new situation and successfully integrate myself using established procedures as well as personal experience and the input of management and co-workers. I am highly organized and dedicated with the ability to work on multiple assignments under pressure with a positive attitude. Excellent communication and team management skills are two of the most important things I have learned in my past work experience. I thrive when working in deadline situations. I enjoy working with people of all ages and abilities. I care deeply about the environment and it’s upkeep. I am an excellent customer service representative and able to communicate extremely well in English and somewhat in Spanish and American Sign Language.

Work Experience:

Fort Collins Nursery, Greenhouse employee April 2014-April 2017

Responsibilities: Customer service (including assistance in plant choice, care of plants, potting, design), taught Fairy Gardening Classes, care of houseplants and annuals, display design, diagnosis and treatment of plant pests, forklift driver, assisted in management of greenhouse in absence of assistant manager.

Greenhouse Manager: Troy Cobb, Owner: Jesse Eastman 970-***-****

InnovAge, Personal Care Worker September 2016-April 2017

Responsibilities: Personal care of elderly and disabled clientele, housework, cooking

Administrative Director: Caroline Fraser, Hiring Manager: Kali Walker 970-***-****

CAMH, LLC (Schrader’s Country Store), Cashier 2010-2014

Responsibilities: Cashier at busy convenience store/gas station; customer service; cleaning and maintenance of station interior and exterior; end of shift and closing shift paperwork; accounting for and stocking of inventory.

Owner/Manager: Chris Fair 970-***-****

City of Fort Collins, Bus Operator 1995-2008

Responsibilities: Obtained Class B commercial driver’s license; excelled in required safety courses including P.A.S.S. training; transported both ambulatory and disabled clients safely and on schedule; drove 24’-28’ para-transit (body-on-chassis) and 30’-48’ transit buses; trained para-transit operators; during “backup” shifts performed various office tasks; competed in City Bus Rodeo qualifying for and competing in State Bus Rodeo for six consecutive years; two-time Employee of the Month (once in para-transit, once in transit)

Human Resources: 970-***-****

Kodak of Colorado, Materials Handler 1994

Responsibilities: Materials handling; packaging and testing photographic paper; forklift driver

Business no longer open.

Colorado Register and Review, Production Manager 1993-1994

Responsibilities: Managed production of the Triangle Review, Business World, The Guide to Fort Collins and other local publications; ad and news production and camera work; personnel management; customer assistance; inventory control

Supervisors: Patrick Rice (former owner) 307-***-****

Business no longer open.

Intermountain Color, Production Coordinator 1989-1993

Responsibilities: Production coordination for busy newsweb printing plant with 2.1 million dollars in annual sales; comp and camera training and supervision; accounting and inventory control; sales:labor reporting and projections; typesetting and layout; disk conversion; data entry; camera work and platemaking; price quotations/customer assistance; telephone and reception; mechanical troubleshooting; clamp-truck/forklift driver; plant management in managers’ absences; two-time corporate-wide Employee of the Month

Supervisor: Lynn Law

Business no longer open.

Colorado State University, Typesetter 1988-1989

Responsibilities: Setting type at a daily newspaper (Rocky Mountain Collegian) including advertisements for local, state and national businesses; camera specifications; proofreading; grammar and syntax correction; college yearbook production (Blue Spruce Yearbook)

Supervisor: Rose Colbert, 970-***-****

Supervisor no longer in residence.

Chappelle Small Animal Hospital, Vet Tech 1986-1988

Responsibilities: Telephone and reception; filing; light bookkeeping; care and feeding of patients; dental work; assisted with surgeries and treatments; general cleaning

Supervisor: Dr. Charles Johnson, 970-***-**** (retired)

Carbon Copy, Typesetter 1984-1985

Responsibilities: Typesetting; graphic arts; bindery; camera work/platemaking; customer assistance; price quotations; light bookkeeping; department management in manager’s absence

Supervisors: Teri Holland, Joseph Hall 303-***-****

Education:

Front Range Community College, Fort Collins; 2012-2016

Associates of Science completed May 2016, graduated magna cum laude with

3.97 GPA

Member PKT honor society

Colorado State University, Fort Collins, CO; 1986-1989

Major Course of Study: Biological Sciences

Member Golden Key National Honor Society

Doane College, Crete, NE; 1981-1984

Major Course of Study: English/Journalism

Personal and Work References: