Customer Service Manager

**** ******* ******* ***** **** 832-***-****

Houston, TX 77077 *************@*****.***

Employment History

Spare Parts Representative Satake USA 06/17/2013- current Houston TX, USA

Description: Spare parts representative for quality control and milling machines, handling all RMA repair, return parts. Used Excel functions to collect parts information for my department and purchasing department, interface with customers, receiving PO from customers, communicate with engineering department, work with design engineers and international tracking of parts. Oil and Gas Equipment Importer Air Sea International 06/04/2012-04/30/2013 Houston TX, USA

Description: Creating quotes for import shipments, system data entry, ISF filing, AES filing, documentation arrangement and shipment tracking with international agents, contact customs broker to provide customs clearance for destination Terminal and Warehouse, customer interfacing, coordinated local and national shipment deliveries.

Sales/Import Manager FR8 Logistics 01/05/2011 - 04/01/2012 Port Vila, Vanuatu

Description: Explore potential new customer and sales markets, pricing negotiation with container vessel line, coordinate container loading schedule and vessel booking, customer interfacing, planning difficult and unique shipments for oversized cargo and DG shipments.

Food Wholesale Manager G&W Wholesale 04/05/2008-01/01/2011 Port Vila, Vanuatu

Description: Pricing, managing inventory goods, organizing business documents, personnel management and hiring. Technical Experience

Microsoft Office Suite, SAP, Sydline, EDI, CDM, Visual Basic, Vlookup, Advanced Excel Functions. International Business Experience

Identify spare parts upon customer requests by analyzing machine drawings and parts lists for the following countries: Brazil, UK, Japan, China, and Thailand. High level communication with shipping agent, coordinating transportation and rail tracking for shipments in following countries:

US, China, Japan, Thailand, Singapore, Malaysia Vietnam, Australia, New Zealand, France, UK, Fiji and Solomon Island.

Education

Houston Community College

Computer Engineer

Supply Chain Management

Training

International Importer Training

Logistics Customs Training

Manufacturing Systems Training

Languages

Chinese - Mandarin – Native

English – Fluent

Chinese - Cantonese – Conversational

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