Aprille Silver

Logistics Supervisor

Brooklyn, NY

acyzsl@r.postjobfree.com - 516-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Relocation Coordinator

Olympus Moving & Storage - Brooklyn, NY - July 2016 to Present Provide clients with an estimate for their relocations based on their inventory and the federal rate to their destinations.

Provide clients with a relocation plan that is economical, swift, stress free and effortless. Answer all of their concerns and questions in a comprehensive and cordial fashion, while providing excellent customer service via email, phone and text message. Draw up, maintain and revise contracts and reservation. Process customer claims. Draw up documents and resolution contracts. Maintain claim files and update as necessary. Instruct clients on how to file claims and correspond with them via postal mail, email and text to help get claims resolved in a timely and cordial fashion. Driver

Empire Paratransit - Brooklyn, NY - November 2015 to May 2016 Transport clients to and from various destinations throughout the Tristate area in a timely fashion. Adhere to a schedule and meet deadlines.

Manage and complete all paperwork and monetary transactions. Maintain and inspect assigned vehicle before and after every shift to insure all safety regulations are met. Logistics Supervisor

RCA Wireless Inc - Carteret, NJ - May 2013 to April 2014 Supervised and instructed the pickers and packers to maintain a swift and consistent flow of processed orders and deliveries.

● Utilized Shipworks, AS/400, Excel, EBay Blackthorne, FedEx, UPS, USPS, EBay, Amazon and PayPal systems to complete shipments, monitor inventory, and adjust Websites.

● Processed exchanges and refunds.

● Ordered company supplies and ensure a consistent level of inventory.

● Assisted the Intake Team and assure that all new merchandise is properly inventoried, descriptions are correct, the photo team matches the correct item and picture, and that the right item is in the correct bin location.

● Assisted customer service department with correcting, insuring and maintaining customer satisfaction. D.F.King Communications & TeleSales

U.S. and Europe - Brooklyn, NY - January 2013 to May 2013 NY

● Extensive value-added relationships and daily interaction with influential analysts, portfolio managers and proxy committee decision makers at institutional investors, hedge funds and arbitrage firms in the U.S. and Europe.

● Regular interaction with, and counsel with respect to, influential institutional proxy voting advisory firms.

● Obtained shareholders telephonic proxy votes.

● Answered all questions and explain the proposals while alleviating their concerns in a professional, courteous, and empathetic manner.

Administrative Assistant/Customer Service Representative Technical Pro Electronics - Edison, NJ - December 2012 to January 2013 Greeted and provided excellent customer service to all customers and venders.

● Answered heavy call volume on multiline telephone assisting clients with trouble shooting product and courteously answering questions.

● Placed orders for venders, retailers and consumers via telephone, Fax, postal mail, and email.

● Processed and generated order, sales receipts, and invoices via QuickBooks.

● Generated shipping labels via Fed Ex, UPS and various shipping companies. Process, inventory and pick for shipping via WMS/AS400 and excel programs.

● Maintained and processed Amazon, Heartland of America and Shop NBC orders.

● Maintained and adjusted inventory and update pictures of Technical Pro product on company website.

● Corresponded with clients and issue return authorizations via email.

● Explained company policies and warranty requirements Test new, refurbished and repaired products.

● Utilized AS/400 programs for inventory and warehouse invoices. Licensed Telesales Agent

Aegis Communications - New York, NY - July 2012 to December 2012 New York, New York

● Licensed Insurance Agent in all 50 states trained to compassionately and accurately chooses Medicare health plans for senior citizens and the disabled.

● Access bConnected, iEnroll and Ovations systems.

● Trained and certified in Customer Service.

● Constant use of PowerPoint, excel, spreadsheets, RxConnection, and instant message customer service.

● Set appointments, formal and community.

● Manage High volume phone calls while providing excellent customer service. Administrative Assistant

New York State Department of Transportation - New York, NY - March 2012 to July 2012 Assisted the Franchises, Concessions, & Consents Department in all aspects of the business Collections phone calls to city business not in compliance with their contracts and payments.

● Established persons of contact and authorization in order to grant contracts and ● compliance.

● Built spreadsheets and progress reports to maintain organization and productive workflow.

● Worked in collaboration with staff, business professionals, vendors to ensure smooth operations in the daily workings of the office and needs of the legal team.

● Handled and managed phones, filing, mail, and correspondence, secretarial functions, meeting logistics, and participation in key projects.

● Organized and maintained files and records.

● Handled confidential and non-routine information.

● Ensured resolutions where appropriate.

● Managed and performed multiple and concurrent projects while conducting matters efficiently individually and within cooperation with other staff to accomplish common objectives.

● Managed designated projects

● Dealt with situations requiring tact, judgment and poise. EDUCATION

Insurance Agent

LaGuardia College - Queens, NY

May 1992

SKILLS

Microsoft Office, AS/400,Excel, QuickBooks, Amazon, Shipworks, FEDEX, UPS, USPS, various Ecommerce websites (7 years)

CERTIFICATIONS/LICENSES

CDL Class C

Commercial Drivers Licence with 14 passenger endorsement. Certified in all states

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