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Technical Support Information Technology

Location:
Bowie, MD
Salary:
75k - 80k
Posted:
February 24, 2017

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Resume:

Dennis L. DuPree

**** ***** ****** ***

Bowie, MD 20720

240-***-****

acyzrn@r.postjobfree.com

QUALIFICATIONS

Skills: Tier Two Technical Troubleshooting, Mobile Device Administration; Video Conferencing, Microsoft Suite, Encryption Software, Hard Drive Duplication, Hard Drive Imaging, WinVNC, Smartboards, Digital Cameras, Scanners, Whiteboards, Skype, GoToMeeting, Camtasia, Cisco WebEx, Excellent written and verbal communication.

EXPERIENCE

Network Services/Multimedia Technician: Drinker, Biddle & Reath, L.L.P., Washington, DC.

(March 1999 to September 2016)

Responsible for all aspects of high level video conferences and webinars; new user training; daily tape backups of Novell & NT servers; monthly network shutdown/server updates; troubleshooting network connectivity issues; providing end-user support of various software/hardware, laptops, desktops and printers; assisting the firm with migration from GroupWise to Microsoft Outlook; assisting the firm with technical aspects of the office move; installation of server racks, servers, switches, routers, and network cabling; router and switch configuration via Cisco web console; Active Directory administration; Microsoft Exchange Server administration.

Systems Support Specialist: Morgan, Lewis & Bockius, L.L.P., Washington, DC.

(March 1997 to March 1999)

Responsible for providing first level assistance to 800+ end-users via helpdesk and floor support in a Novell NDS environment; Assisting the firm with migrating Windows 3.11 operating system to Windows 95; hardware/software installations, configurations, repairs and technical support for various desktops, laptops and printers; wiring RJ45 and RJ11 jacks; testing network cables; nic card upgrades; communicating with firm attorneys, clients and vendors.

Senior Project Assistant: National Academy of Sciences, Board on Radioactive Waste Management (BRWM),

Washington, DC.

(February 1994 to March 1997)

Responsible for managing three committee projects, which included coordinating over fifteen nationwide meetings annually; served as Computer Information Technology (CIT) Analyst Liaison: provided hardware/software assistance and troubleshooting for computers, printers and fax machines; processed all financial documents pertaining to committee meetings, workshops and symposiums; provided complex desktop publishing support for various publications produced by BRWM; served as Telecommunications Unit Coordinator; developed and maintained Labor Distribution reports utilizing Microsoft Excel.

Senior Project Assistant: National Academy of Sciences, Mathematical Sciences Education

Board (MSEB), Washington, DC.

(October 1991 to February 1994)

Performed administrative duties relating to the State Mathematics & Science Coalition Project, which included monitoring information on MSELnet network, providing software installation and training for internal and external members of the network; coordinating and processing MSELnet computer contracts through the contract holder, IBM and the Academy's Contracts & Grants office; tracking of finances; processing grant payments to Coalition Directors; creating databases for various committees; planning meetings; preparing correspondence and manuscripts; processing expense vouchers; making travel arrangements; ordering books, subscriptions and supplies for MSEB staff. Member of NRC Toastmasters Club 292.

EDUCATION

University of Maryland University College, College Park, MD.

Pursuing B.S. in Cyber Security.



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