Customer Service Representative

Codell Francis

*** ***** ******

Brooklyn, New York 11221

Tel. 347-***-****

**********@*****.***

Summary of Qualifications:

• Eight & Sixteen Hours Security Guard Certificate

• NYS Security Guard License

• Fire Guard Certification

• Strong Customer Service Skills

Relevant Work Experience:

Uncommon Goods, Customer service representative, Brooklyn, N.Y. 11/2016- 12/2016

• Take customer orders

•Give customer accurate information on items and company policies

•Ensure customer's shopping experience is a great one

•show understanding of customer needs

D.F King Tele services, Customer service representative, Brooklyn, NY. 09/2016- 11/2016

• Call customers

• Take customer vote

• Listen to customers wants and needs

• Make sure after every call customer is satisfied

•

Other Work Experience:

Time Wrape Security, Security Guard, Brooklyn, NY 09/2014 – 08/15

• Monitor and authorize entrance and departure of employees, visitors and other persons to guard against theft and maintained security of premises

• Circulate among visitors, or patrons to preserve order and protected property

• Patrol industrial premises to prevent and detect signs of intrusion and ensured security of doors, windows and gates

• Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas

• Warn person of rule infractions or violations, and apprehend or evict violators from premises Administration for Child Services, Childcare Provider, Brooklyn, NY 10/2012 – 08/2013

• Attended to children at private households between ages 4- 7 years old

• Kept records on individual children, including daily observations and information about activities, meals served and medications administered

• Instructed children in health and personal habits, such as eating, resting and toilet habits Partner in Care, Certified Home Health Aide, New York, NY 11/2011 – 05/2012

• Assisted the elderly, convalescents or person with disabilities with daily living activities at the person’s home or in a care facility

• Prepared and maintained records of client progress and services performed, reporting changes in client condition to supervisor

• Performed healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses

• Performed housekeeping duties, such as cooking, cleaning, washing clothes, or running errands Bell Experience Program, Tutor, Brooklyn, NY 09/2010 – 10/2011

• Provided feedback to student using positive reinforcement techniques to encourage, motivate or build confidence in students

• Taught students study skills, note-taking skills, and test-taking strategies

• Reviewed class material with students by discussing test, working solutions to problems or reviewing worksheets or other assignments

Education: St. Nicks Alliance Workforce Development, Brooklyn, NY 11/2014

(Received Strong Fathers, Stronger Families Program Certificate)

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