Team Leader Customer
Resume:
Claudia Sanchez
Indianapolis, IN 46224
************@*****.***
Career Objective: Searching for the opportunity to obtain a Warehouse Team Leader position in which to put my skills and talents to the test.
Summary of Qualifications:
Solid understanding of distribution and warehouse procedures and material handling functions
Thorough knowledge of supplier fulfillment capabilities to meet customer and internal requirements
Huge knowledge of warehouse and manufacturing layout or design elements necessary for effective manufacturing or warehousing
Ability to operate all warehouse equipment
Ability to prioritize, organize and delegate assignments
Ability to write routine reports and correspondence
Ability to collaborate cross-functionally and coordinate efforts around process improvement
Work Experience:
Warehouse Team Leader, April – June 2016
NEOVIA Logistics, Indianapolis, IN
Maintained documentation of customer requirements and provided training to personnel.
Supervised and conducted performance reviews of all material handling personnel in Assembly.
Interpreted overall organizational directives and applied them to Team and individual objectives.
Managed and provided input to management regarding individual team member performance.
Organized and facilitated team meetings.
Conducted presentations and formal training programs.
Monitored and ensured achievement of goals, objectives and timelines.
Call Center Representative, September 2015 – March 2016
Morales Group, Indianapolis, IN
Assisted customers with their queries and problems by phone and e-mail.
Established and maintained contacts with new and existing customers as per the direction of the supervisor.
Helped customers place new orders easily.
Forwarded important and serious matters.
Transferred urgent calls to the required departments quickly and accurately.
Entered and updated new customer details in the customer relationship management software according to administrative guidelines.
Achieved set targets of the firm by the stipulated deadline.
Warehouse Team Leader, November 2000 – October 2014
INGRAM Micro Mobility Inc., Plainfield, IIN
Operated& inspected forklift trucks according to safety & maintenance instructions.
Completed inspection safety check daily.
Trained others on operation of forklift trucks with emphasis on safety measures.
Assisted supervisor in the coordination of shipping and receiving schedules.
Controlled cycle counts.
Ensured that the appropriate records, inventory control and security is maintained.
Provided guidance, support, and direction to other employees in the performance of all duties.
Education
Associates Degree, Usulutan, El Salvador
High School Diploma, Usulutan, El Salvador
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