Application Developer (SAP)
Resume:
Hazel Buela Macaraig
Balete Batangas City
Mobile: +639*********
******************@*****.***
PROFESSIONAL SUMMARY
Worked with team members to gather and interpret user/system requirements into design specifications. Analyzed, designed, built, and tested new components or enhancements to existing modules and have developed system specifications and interfaces for complex components, design and code applications to functional and technical programming standards.
AREAS OF EXPERTISE
SAP Financial General Ledger
SAP Contracts Accounts Receivable and Payable (FICA)
SAP Functional and Technical Designer
SAP Functonal Tester
Analyze Incidents / Defects / General Questions / Application Changes
Configurations
HPQC, SharePoint
Knowledge Transfers
Brownbag Sessions
Customer Service
Team Leading
Customer Service
WORK EXPERIENCE
APPLICATION DEVELOPER - SAP March 2015 – Present
GDN FOR TECHNOLOGY - ACCENTURE DELIVERY CENTER IN THE PHILIPPINES
NATURE OF WORK:
Project Minebea (FICO): July 3, 2016 – Present
Works across the Service Delivery Lifecycle to analyze, design, build, test, implement, and maintain multiple system components or applications for Accenture and our clients
Analyzing ticket classifications -> Incidents / Defects / How to or General Question / Application Changes
Creation and preparation of Configuration Design / Technical Design and Estimations
Analyzes the issue and the parameters involved
Configuration of defects and change requests by the client
Coordination with clients, leads, managers, and approvers about the tasks involved
Incident management involving break fixes, customer assistance, required modifications, and elective enhancement in FI / Finance General supply chain FICO tickets
Provides support on SAP
Proposes and implements improvement to data loads in client production environment
Coordinates with SAP FICO / Finance General on some technical issues
(Technical Expertise) SAP Finance General Ledger
(Technical Expertise) Job Variant Definitions
(Technical Expertise) Technical Design Creation
Functional Designer – Confirms that all requirement analysis deliverables are fully understood, resolve design issues arising from design for changes to other modules, and review resolution of technical or functional design issues found during build and check if functional requirements are met.
NATURE OF WORK:
Project ITW (FICA): April 3, 2015 – June 30, 2016
Performs Functional testing for FICA in particular to Financial and Payment processing for all test cycles.
Experience with all aspects of product testing including test planning, documentation, execution, defect management and reporting.
Knowledge of integration points and the order in which these must be executed.
Test data creation basing on the test script specifications
Research problems with data, then plan and execute corrective action(s)
SAP interface testing.
BILLING ANALYST / JUNIOR TEAM CAPTAIN MAY 2009 – FEBRUARY 2015
ACCENTURE DELIVERY CENTER IN THE PHILIPPINES
Project Eagle (Telecommunications) March 2014 – March 2015
Order Entry for telecommunications (Client: Century Link)
Calls / Email / Chat Support for customers, business partners, and client coaches
Communications Desk Analyst to support outbound calls from the customer
Project Southwest Water
Junior Team Captain (Southwest Water)
Regular Operations Management
Serves as the first point of escalation for procedural and technical issues
Assists in workload balancing and work assignments
Assists in providing product knowledge coaching to team members
Supports the senior leads in monitoring team performance metrics
Assists with individual and team coaching for process improvement opportunities
Act as a subject matter expert
Provides assistance in gathering data for performance metrics
Provide technical knowledge coaching to individual using quality data
Helps in identifying and in implementing quality improvement methods
Utilizes a balanced scorecard to provide regular performance reports to the Manager
Billing Analyst
Deals with billing, payment and meter reading exceptions generated from various internal and external sources
Updates accounts, and completes billing transactions to rectify billing errors and process adjustments and readings to the accounts
Researches and obtains resolution of a variety of complaints and issues. Proactively maintains and enhances an on-going relationship with Customers, contractors, vendors and brokers
Maintains productivity and quality standards as they are determined by the business needs on a continuous basis
Works with other team members and management to continually identify process improvements within the organization
PROFESSIONAL ACCOMPLISHMENTS
SAP FICO BOOT CAMP – March 3-28 2015
Civil Service Passer – October 26, 2014
PRESENTATION DYNAMICS – September 2013
Effective Verbal and Written Communication – July 2013
Introduction to Accenture Delivery Skills for Supervisors (Cost and Resource Management) – April 2013
Introduction to Accenture Delivery Skills for Supervisors (Project Management) – March 2013
Introduction to Accenture Delivery Skills for Supervisors (Operations Management) – February 2013
Speak Up – November 2011
Writing with Precision – August 2012
Bigger Picture Training – June 2012
English Business Writing Training – August 2011
Self-Leadership Training – June 2011
Professionalism and Business Etiquette: Standard Business Etiquette – February 2011
Working Smarter Seminar – December 2009
EDUCATIONAL PROFILE
Tertiary Bachelor of Science in Psychology
Batangas State University (former PBMIT)
Rizal Avenue Batangas City
A.Y. 2005 - 2009
Secondary Batangas National High School
Rizal Avenue Batangas City
S.Y. 2001- 2005
Primary Balete Elementary School
Balete, Batangas City
S.Y. 1994 – 2001
PERSONAL BACKGROUND
Age : 28 y/o
Gender : Female
Date of Birth : September 29, 1988
Place of Birth : Balete, Batangas City
Civil Status : Single
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