Customer Service Administrative Assistant

Lynn Thuna

**** ** ****** ****, *******, TX *****

*******@*********.*** 713-***-**** c

Administrative Assistant / Executive Assistant

Over 20 years of successful experience coordinating, planning, and supporting daily operational and administrative functions for staff and decision makers.

Versatile skills in bookkeeping, payroll tracking and special event coordination.

Proven track record of accurately completing reporting, information management and accounting support projects within budget and time requirements.

Excellent communication skills with proven ability to provide exemplary customer service and collaborate with team members to meet goals. Professionally handle confidential information.

Highly focused and results-oriented in supporting deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.

Proficient in Microsoft Office applications, QuickBooks and industry-specific database systems.

Expert telephone skills; operated 20-line phone system and served as first point-of-contact.

Texas Notary

Professional Experience

Paramount Credit, Inc 2013 to present

Human Resources/bookkeeper

Payroll for all 4 locations on adp, updating all employee files that had not been done, getting all 4 locations with labor posters, office supplies, updating the license for all 3 locations and getting the salesmen license done for the sales team, filing the sales tax report each qty. Handling the child support orders, unemployment, hiring and firing bdc center; making sure all bills paid on time, setting up worldwide ups to save money for the company, order supplies for ups. handled warranties for all the companies for customers and gaps; filing of all bills, invoices, and permits, etc.; keeping the coke machine stock and ordering.

Update and improve the Policy Handbook, warning notices, and termination sheets.

Outstanding relationships with all Managers / Supervisors for all locations; as well with crew members in all stores.

Ensure all unemployment claims are filed in a timely matter.

Making all bank deposit, running errors when needed.

AR / AP for all 4 dealerships and for the Shop.

Working with the print company for business cards, receipt books, etc.

Insurance claims to make sure the company was getting paid for the In House accounts.

Prajna # 2 Investment 2010 to 2012

Bookkeeper/ Human Resources

Bookkeeping a/r and a/p for over 30 pizzas stores; set up State/County paper work for all new stores, dba, sales taxes, employment taxes, payroll taxes, in six (6) different states; filing unemployment claims in a timely matter; doing payroll in QB, filing timely payroll taxes, and sales taxes for all the stores in different states. Paying child supports for all employees with child support orders; handling workers comp, customer’s claims with insurance. Setting up insurance for all new stores, administered benefits and communicated with insurance providers. Managed vendor relationships and ordered office supplies. Distributed incoming mail and operated postal meters; processed outgoing mail using USPS, UPS, LSO and FedEx guidelines.

Key Contributions:

Ensure all unemployment claims filed in a timely matter, helping with appeals in the unemployment claims. Had 95% win in all six states.

Filing payroll taxes and sales taxes in a timely matter and quarterly unemployment and states taxes for all stores.

Update and improve the Policy Handbook, warning notices, and termination sheets.

Outstanding relationships with all Managers / Supervisors for all locations; as well with crew members in all stores.

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L & R Company Richmond, Texas 2009 to 2010

Self employed

Provided timely, accurate and efficient bookkeeping (A/R & A/P) support to small companies; scheduled travel and maintained executive calendar for customers. Administered benefits and communicated with insurance providers. Delivered quality client services and help manage vendor relationships and processed incoming mail and outgoing mail.

Key Contributions:

Ensure all employee state and federal credentials were updated for clients.

By developing new filing systems for client’s vendors and customer records.

Ensure the highest level of administrative support for all clients.

Filing sales taxes and payroll taxes

Gulf Coast Asphalt Co., LLC Houston, Texas 2004 to 2009

Administrative Assistant / Receptionist

Administrative support to General Manager and over 50 staff members for the company. Scheduled travel and maintained executive calendar. Received invoices from customers. Administered benefits and communicated with insurance providers. Delivered quality client service and operated 20-line phone system. Managed vendor relationships and ordered office supplies. Distributed incoming mail and operated postal meters; processed outgoing mail using UPS and FedEx guidelines.

Key Contributions:

Managed move to new office while ensuring smooth transition for administrative operations.

Ensured all employee state and federal credentials were updated for 3 sites.

Increased efficiency and information accessibility by developing new filing systems for vendor and customer records.

Tax Office for company taxes, titles for auto / truck title in company name.

Went “extra mile” to ensure highest level of administrative support.

Law Office of Judy Ritts Houston, Texas 2003 to 2004

Administrative Assistant / Receptionist

Coordinated and completed administrative tasks for attorney; including typing legal documents and memos, submitting Accounts Receivable reports to accounting and copying court documents. Provided client service and answered / directed calls; ordered office supplies.

Key Contribution:

Met all deadlines for reporting, information management and other support tasks using excellent time management, organization and prioritization skills.

Trigeant, LTD Houston, Texas 1999 to 2003

Office Administrator / Receptionist

Answered 20-line phone system provided customer service and directed calls. Ordered office supplies and printing for business cards / letterhead. Scheduled travel arrangements.

Key Contribution:

Successfully planned and coordinated all business meetings and special events.

Managed move to new office while ensuring smooth transition for administrative operations.

Ensured all employee state and federal credentials were updated for 3 sites

Increased efficiency and information accessibility by developing new filing systems for vendor and customer records.

Went “extra mile” to ensure highest level of administrative support.

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