Technical Support Engineer

Swanston W. Mattis

*** -** ***** ********* *** York 11413

C: 732-***-**** ********@*****.***

Profile

Dedicated and highly competent Network Engineering and Telecommunications Professional offering extensive expertise in Cisco routers and circuits. Adept at troubleshooting and applying strategic solutions to complex technical problems. Proactive team player and leader with strong work ethic, recognized for Project Management expertise. An effective multi-tasker highly skilled in multiple production platforms. Efficient resource planner capable of achieving peak performance levels.

Core Competencies

-Wide Area Networks (WANs) • Telecommunications • Cisco Routers & Circuits • Technical Systems

-Multiple Platforms • Installation & Upgrades • Resource Planning • Network Performance Monitoring

-Network Analysis • Project Planning & Management • Disaster Recovery • Operations & Maintenance

-Network Engineering • IP Subnetting • Component Configuration • Data Security

Professional History

DeVry University, North Brunswick, NJ 2013 – 2016

Bachelor of Science in Technical Management

DeVry University has developed its Technical Management program to prepare students to meet the challenges of a high-tech, global marketplace by brining the real world into the classroom. Through experiential projects, students can develop the skills and business acumen needed in today’s business world. The Technical Management program has been designed to produce graduates with the skills needed to work in many business areas and industries such as data analyst, accounting and finance, project management, the legal environment, human resources, entrepreneurship and marketing.

Key Achievements:

To effectively use applied research and problem-sloving skills

Work effectivley within a team enviromnent for assigned projects

Demonstrate suprevisory and mangemnt skills within a specialty and across business functions.

Apply critical thinking skills to identify and evaluate existing processes, assess needs and structure business aproaches

KForce Information Systems, Inc., Parsippany, NJ 2011 – 2012

Wide Area Network (WAN) Administrator

Contracted to the Engineering Department at Sanofi-Aventis, provided expert hands-on technical support to perform configuration to Cisco switch ports for user access to data and voice. Reported network bandwidth performance on a daily basis for response time and latency issues. Proactively monitored network elements for alarms. Remotely responded to Call Center Tickets in support of offshore users:

Key Achievements:

Maintained and supported the corporation’s global R&D, Human Resources, Sales and Marketing, and Voice/Data systems

Troubleshot system failures including viruses, connectivity, and latency issues, rapidly analyzing and resolving complex technical issues to minimize downtime

Researched and recommended a Network Poller Security System that was implemented into the core network system to expedite restoration of network connectivity

Using Visio, audited and updated network documentation for multiple locations in Georgia, Virginia, Pennsylvania, New Jersey, and Massachusetts

Managed data conversion and translation from a Cisco Catalyst system to the Cisco IOS upgrade

Artech Information Systems, LLC, Cedar Knolls, NJ 2011

Network Support Engineer

Provided technical support services through AT&T MIS Maintenance including identifying, monitoring, analyzing, sectionalizing, and referring circuit impairments in support of IP services. Developed circuit design alternatives in cases of irresolvable impairments. Collaborated with senior management to establish direct measures of quality (DMOQs):

Key Achievements:

Conducted in-depth analyses of circuit impairments through assessment of data output from multiple support systems

Recommended appropriate diagnostic tests based on analysis results

Verizon Wireless, Branchburg / Bedminster, N J 2000 – 2011

Engineering Systems Analyst

Deployed Verizon Wireless enterprise networks including Official Telecom Network (OTN) and Asynchronous Transfer Mode (ATM) backbone; routed networks including Wireless Data Network (WDN) and Engineering Data Network (EDN):

Key Achievements:

Implemented 10Gig circuits in the Northeast Region for nationwide LTE rollout

Installed OC48, OC3, T1s, and IMA adding Subnets on 10K and 12K routers for UNC EVDO

Facilitated deployment of Customer FES connectivity and Vendor FES connectivity as well as CDMA soft-handoff mesh creation and WDN, EDN, IT, and ATM changes

Created asynchronous ports for OBM access, Change BGP AS for peering, and added prefix lists

Engineered the project to add static routes from EDN to es64 and MSPP for iPhone rollout

Rolled out IMA throughout the USA with a T1 bundle

Maintained and troubleshot all network hardware including routers, switches, ATM devices, and load balancers

Monitored network performance and network health statistics for reporting purposes

Provided support to network operations teams regarding data networking issues

Collaborated with internal/external entities to provide network connectivity through data networks and network equipment centers

Education

DeVry University, North Brunswick, NJ

Bachelor of Science in Technical Management 2013 – 2016

-Dean’s List

Associate in Applied Science in Electronics Engineering Technology 1993 – 1995

Metropolitan Institute of Technology, Jersey City, NJ

Network Engineering 1996 – 1997

Professional Development

ITIL V3 Foundation in IT Service Management, 2011

Cisco Certified Internetwork Expert (CCIE) SP Written, 2011

Cisco Certified Network Professional (CCNP), 2006

Cisco Certified Network Associate (CCNA), 2006

Technical Skills

Networking

BGP • OSPF • HSRP • RIPv2 • RIP • EIGRP • ATM • ACL • VLANs • MPLS

Frame Relay • ATM • MPLS • PPP • TCP/IP • IP Subnetting • FTP • Telnet • SSH

Hardware

CISCO Routers IOS • IOS-XR • Switches • Repeaters • CRS • MGX 8850

Crossbeam Security NPM-8200-8G-SX • Nexus 5k/7k • Cat 6500 • IMA

DSUs/CSUs • T1 • T3 • DSO • Modems • Fiber Concentrator • Cisco As5300s

Cisco 15454 • Media Filters • Wiring Hubs • (Token ring / Ethernet)

Transceivers • CAT5 Cabling

Software

HP OpenView • Cisco NCM Scripting • Remedy • TACACS • Radius

NetViz • XNG • Concord eHealth • MRTG • Data • Site Manager • Lotus Notes

Windows • MS DOS 6.22 • MS Office 2000 • MS Office 2011 for Mac and Window

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