Customer Service, Sales Rep Support, Purchasing, Sourcing, Forecastin
Resume:
Margaret M. Polk
Round Lake Beach IL 60073
**********@*****.***
PROFESSIONAL SUMMARY:
Energetic, upbeat customer service oriented team player, enjoys a good challenge and the satisfaction of a job well done. I strive for the best and most accurate information. Fast paced and multi tasking employee, who is a leader and possesses a great sense of urgency. No problem with deadlines. Motivated self-started who is ready to hit the ground running. Cross trained in many areas within Purchasing, Surplus, Production and Customer Service, with a great desire to learn and try new things to achieve the best outcome possible.
SOFTWARE EXPERIENCE:
Microsoft Office Suite 2007 and 2010
Word
Excel
Outlook
SAP, AS400
SAP (ECC and SRM)
SAP, CRM
SAP Supply Chain
E2
Good ability to handle even the most sensitive calls/issues and get the fastest results possible, while at the same time, making the customer and/or sales representative feel that they are the Number One Priority.
WORK HISTORY:
POP Manufacturing, Inc. Kenosha WI - January 5 – January 26, 2017
Temporary Job
Purchasing Assistant
Worked in Purchasing,
Created PO’s on E2 System
Created a system where PO and order confirmation were kept together, and when the shipment came in, put all paperwork together with packing list to everything was in one place.
Created orders for office supplies
Answered phone calls
Assisted elsewhere in the office where help was needed.
Huntington Resources (Grainger) Lincolnshire, IL - June 2015 – May 2016
Sourcing Specialist (March 21, 2016 – May 27, 2016)
Work in cue, pulling quotes and requesting information from vendors, sending out follow up notices for delayed responses on a daily basis.
Follow written procedure on collecting information from vendors.
Work with Reps and Customers to get correct information necessary for items and pricing being requested from Vendors.
Going the extra mile to reach out and ask the questions that can mean the difference between a good quote and a no quote for a customer.
Entering information from vendor into system and running pricing tool to make sure that we are at Optimum pricing for the customer while maintaining a good Margin.
Calculate freight for shipments, Ground, Next Day Air, and LTL included.
Check all work for accuracy before sending out to Rep or Customer.
Field Support Specialist (June 22, 2015 – February 26, 2016)
Take Third Party and Sourcing calls from Account Reps, Sales Reps and Territory Reps to Expedite Orders, Cancel Orders, request RMA’s from vendors on miss-shipments, short ships and damaged shipments.
Correspond with vendors to obtain estimated ship dates and when necessary, attempt to get orders shipped Next Day Air.
Work on Credits and Re-Bills for Customers.
Work with Management on Non Responsive Vendors.
Expedite all Account manager and Territory Sales Associates Orders.
Assist in creating, changing and canceling orders.
Heavy vendor and Customer Contact on a daily basis.
Process return goods authorizations and return materials authorization forms for Grainger Reps.
Daily inbound and outbound vendor calls.
Directly assist with the flow of the supply chain, including requests for quotes, sales orders and purchase orders.
Assist with Vendor/Customer daily emails.
MEDLINE INDUSTRIES, INC. Illinois - September 2000 – November 2014
PRODUCTION COORDINATOR (March 2006 November 2014)
Sustained and maintained a regional territory for over 50 sales reps within
the United States.
Accountable for the oversight of production for Custom Sterile Surgical Packs to be distributed within my Territory.
Continuously developing and maintaining relationships between Sales Reps, Territory Managers.
Ran daily reports, weekly reports and monthly reports to maintain this territory and met quotas.
Accurately evaluated and expedited any discrepancies with purchasing to ensure timely shipment of components needed for Custom Packs.
Expedited production of Custom Packs when necessary.
Researched and utilized proper substitutions when necessary for Custom Packs with Rep approval.
Tracking of outgoing shipments to ensure the product were on schedule for delivery to prevent any backorder or interruption in service.
Monthly forecasting done to ensure trends in usage were updated.
Strong data entry and clerical skills, high level of customer service.
SURPLUS COORDINATOR (August 2004 – March 2006)
Ran daily, weekly and monthly reports for Sales Reps.
Supported the collection of purchase orders from external customers for surplus goods.
Processed future purchase orders to ensure that surplus goods were sold.
Reviewed all entered data for accuracy.
Interacted with Management, Sales and Customers.
Assisted in reducing surplus within timeline allowed.
Worked with Management and Sales to assure that clients didn’t feel pushed into utilizing surplus materials.
FLEX POOL EMPLOYEE (April 2004 – August 2004)
Assisted in different departments within the organization as needed.
Support and Contributions to the following departments:
Human Resources (File Clerk)
Shipping/Receiving (Admin/File Clerk)
Quality Control (Quality Inspector)
Finance (Administrative Assistant)
Performed daily duties as specified by each individual department.
VENDOR CONTACT DIRECT BUYER (September 2000-April 2004)
Heavy Vendor Contact, excelled in developing and maintaining lasting relationships with new and existing vendors.
Expedited any orders that needed special attention to meet customer needs.
Worked well within the Company with specific divisions with all general issues and special projects.
Negotiated pricing, special shipping and expedited matters to gain good results for Medline and the customer.
Monitored orders for new discounts and/or promotions that could be used for potential savings.
EDUCATION
Wright Jr. College, Chicago, IL
Steinmetz High School, Chicago IL
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