Denise White

**** ******* ****, ***. *

Richmond, VA 23238

804-***-**** (cell)

acyy2m@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Dynamic and result-oriented individual with 10+ years of customer contact experience.

Possess excellent knowledge of recruiting and hiring processes including sourcing, interviewing, reference checking, tracking, salary negotiations, and closing. (Nicknamed “D Closer”)

Excellent experience within the State, Federal, Utilities, Financial, Marketing and Healthcare sectors for both contract and direct hire roles.

A resourceful, solution-focused professional with excellent interpersonal and rapport-building skills.

Experience building a team of recruiters from scratch.

Responsible, loyal, reliable, and independent worker with high level of enthusiasm and creativity.

Self-motivated professional who achieves results and has superior ability to coordinate and perform several projects simultaneously.

KEY SKILLS AND COMPETENCIES

Proven ability to manage through others.

Strong decision making and problem solving skills.

Able to motivate and lead others in a team environment.

Excellent communication skills, both written and verbal.

Ability to build rapport and trust quickly with work colleagues.

Ability to prioritize tasks and workloads in order of importance.

Ability to create, refine and analyze processes.

Track record of delivering results within deadlines.

General knowledge of labor laws and recruiting compliance (EEO, AFLs, OFFCCP, AAP).

EDUCATION & CERTIFICATIONS:

A.A.S. - Wide Area Networking Technology

oOwens Community College – Toledo, OH

Cisco Certified Network Associate (CCNA) - expired

PROFESSIONAL EXPERIENCE:

Walker Healthcare IT, Bloomfield Hills, MI

Healthcare IT Recruiting Lead 03/16-present

Areas of Recruitment: Healthcare – IT and Clinical.

Astyra Corporation, Richmond, VA

Recruiting Team Lead /Manager 01/14- 03/16

•Perform full cycle technical recruiting for contract and project placement in the IT & Engineering Industries for Fortune 100 clients in the private and public sectors.

•Manage and lead a team of Recruiters in a vendor neutral environment.

•Work with account management team to anticipate needs and allocate recruiting resources and requisition loads to ensure a high level of customer service to hiring managers.

•Partner with team members to ensure resources are aligned with client/project volumes.

•Monitor and measure the satisfaction of clients in order to respond to escalated client concerns and be proactive about preventing future issues.

•Coach and counsel direct reports on sourcing techniques, recruitment strategy, process administration and individual consultative ability.

•Develop the sourcing and recruiting team into expert consultants and inspire them to exceed targets.

•Work within, and manage the team in, a metric-driven environment.

•Drive continuous process improvements in a demanding and rapidly changing business environment.

•Audit the teams' metrics, process adherence and administrative compliance.

•Execute and implement social media strategy.

•Areas of recruitment: IT, Clinical Healthcare, Engineering, Banking/Finance and Marketing.

Technical Environment: Bullhorn ATS, Visio, OS X Yosemite, Windows 8, MS Office 2010

Astyra Corporation

Sr. Technical Recruiter 01/2010 - 12/2013

Performed full cycle technical recruiting for contract and project placement in the IT & Engineering Industries for Fortune 100 clients in the private and public sectors.

Drove the hiring process in a high-volume / time-sensitive environment, working directly with hiring managers for all of the company’s clients and managing candidates through the process to have them placed on assignments.

Placed high-end technical professionals in the area of Information Technology Industry in contract and full-time positions. Specialized in Software Engineers/Architects (Distributed and Mainframe), Database Architects/Developers/Administrators, Network/System/Security Engineers, Web Developers, Quality Assurance/Test Engineers, Technical Program/Product/Project Managers, Development Managers, and Business Analysts.

Effectively recruited candidates through Internet research, social media, internal database, cold calling, referrals, networking, job fairs, and other strategies.

Responsible for checking references, negotiating terms and rates for each project, coordinating the interview process, extending offers, and closing candidates.

Performed extensive recruiting for Senior Software/Database Developers with heavy focus on technologies such as: C/C++, (Windows & UNIX/Linux), .NET, Java/J2EE, SQL Server, and Oracle.

Consistently # 1 revenue generator (gross margin $ as well as professional placement fee $) for the office month after month.

Responsible for mentoring and providing on-going training and support for new recruiters and serve as a resource for learning and navigating senior technical policies and procedures.

Utilized social media to locate and hire talent.

Areas of recruitment: IT, Engineering, Utilities, Banking/Finance and Marketing.

Technical Environment: Bullhorn ATS, Visio, OS X Mavericks, Windows 7, MSOffice 2007

Astyra Corporation

Technical/IT Recruiter 6/2005 - 09/2010

Perform full cycle technical recruiting for contract placement in the IT & Engineering Industries for Fortune 500 clients, mid size clients, and public agencies.

Developed and implemented effective recruiting strategies in order to attract, screen, recruit, and select high quality candidates.

Practiced numerous sourcing strategies including referral generation, ad placement, position postings, and direct sourcing/cold calling and networking to develop a qualified pool of candidates.

Interviewed and screened candidates.

Articulated and negotiated job offers with candidates

Clearly communicated all aspects of the offer including salary, stock options, benefits, bonuses, relocating, etc.

Established and maintained solid working relationships with hiring managers.

Determined the needs of the hiring managers.

Developed business proposals for the company's clients.

Developed databases for client and candidates contact information.

Areas of Recruitment: IT, Engineering, Utilities, Marketing and Creative.

Technical Environment: Bullhorn ATS, MS Vista Business, MSOffice 2007

Harbor Behavioral Healthcare, Toledo, OH

Technical Support Specialist/Trainer 10/2004 - 05/2005

Fielded incoming help requests from end users via telephone, e-mail or in person.

Recorded, documented and tracked help desk issue resolutions, actions taken, and final resolution

Documented all pertinent end user identification information and estimated priority level in the Information Technology Department’s tracking system utilizing Track-it 7.0 software.

Served as backup to the Network Systems Analyst with server/network/hardware functions.

Installed Microsoft Operating Systems on new Servers and workstations.

Performed daily backup procedures utilizing VERITAS, NetBackup Datacenter.

Assisted with the deployment of new Integration Equipment by connecting Cisco Routers and Switches.

Utilized Symantec Ghost imaging software to create images of PC’s utilizing file and sector based technology and simultaneously deployed PC’s across the network.

Backed up and restored SQL databases monthly.

Created and maintained user accounts and profiles in Active Directory.

Assisted with the installation of Cisco’s Linksys Wireless Access Points in remote sites.

Trained Harbor Psychologist, Medical Doctors, Marketing staff and Support Staff in the use of Harbor’s clinical software package, Microsoft Office Suite and Marketing software on an initial and ongoing basis.

Tested new service packs and versions of Harbor’s clinical software package, as well as customizations.

Documented and communicated changes to the clinical software package to the appropriate Harbor staff members.

Developed and provided courses for new and existing software applications, including all course materials, exercises and skill evaluations.

Created and administered training feedback mechanisms. Analyzed results, made recommendations for training improvements and integrates into curriculum and/or courses applicable.

Installed and troubles hooted issues with Palm Pilots and Pocket PC’s

Technical Environment:

Integration Equipment: Cisco 3500, 2950 Router, Intel Express 410T Standalone Switch

Sony Storstation, Dell Poweredge 1750, 2550

Applications: Cisco VPN client/VNC, VERITAS Netbackup Datacenter, Symantec Ghost, Symantec Antivirus, Windows 2000 Advanced Server, Windows 2003 Enterprise Server, Exchange Server 2003, Windows XP Professional, Track-IT 7.0 Standard Edition, PsychConsult, Microsoft Baseline Security Analyzer, GFI Mail Essential Monitor, ACT! Contact software

The Associates/Citibank, Toledo, OH

System Administrator 1/2004 - 10/2004

Built servers on Microsoft and Linux Platforms.

Teamed Network Adapters for fault tolerance.

Cabled and labeled servers to appropriate integration equipment.

Created and maintain user accounts, user groups, and profiles as requested in Active Directory

Maintained the daily production of the server backup routine using Veritas Netbackup Datacenter and troubleshot any problems.

Monitored and managed disk space on the servers.

Maintained a recovery plan for the servers.

Assisted in integration of new applications & infrastructure equipment (i.e, Alteon’s and Alcatel Switches and Cisco Routers).

Documented policies and procedures for the network environment.

Monitored network traffic and provide management reports on up time, availability, and network performance.

Managed the domain-computing environment.

Assisted with planning, documenting, and troubleshooting all software and hardware related problems within the Networks.

Performed network analyses and technical research to identify needs for the implementation of state-of-the-art technologies based upon current project demands.

Respond to user inquiries pertaining to problems and or planning modes.

Assisted in upgrades and repair or replacements of equipment as necessary.

Performed other duties as required by management.

Technical Environment:

Integration Equipment: Alteon AD3 & 2424-SSL, Alcatel Omnistack 4024, Alcatel Omniswitch 7800 & 6648, Alcatel Omnicore 5010, Cisco 7100 Router.

Egenera Bladeframe System.

Dell Poweredge 1650, 1750, 2550, 2650,6450

Dell Power App Web 120

Dell Power Vault 122T & 128T

HP Proliant DL360 & 380

Applications: Checkpoint NG/VPN1, VERITAS Netbackup Datacenter, V-One, MRTG, Symantec Ghost, Symantec Antivirus, Oracle 9, Web trends Enterprise Reporting Center, MapQuest, Net IQ Firewall Reporting Center, Windows 2000 Advanced Server, Windows 2003 Enterprise Server, Exchange Server 2003, Windows XP Professional

Technical Services Representative

Converges, Toledo, OH 2001-2003

Interfaced with customers via inbound calls for the purpose of resolving routine problems with AT&T broadband cable modem products and/or home networking issues.

Listened attentively to customer needs and concerns; demonstrated empathy.

Clarified customer requirements; probed for and confirmed understanding of requirements or problem.

Confirm customer understanding of the solution and provided additional customer education as needed.

Prepared complete and accurate notes to update customer file.

Communicated effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.

Solved problems that were sometimes unstructured and required reliance on conceptual thinking.

ADDITIONAL INFORMATION

Member of National Coalition of 100 Women

oServing on Technology and Membership Committees

Avid cyclist

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