Service Manager

P P Deshmukh (MBA/PGDM/Degree in Mechanical Engineering)

Block No – 807,B Wing, Wakad Centre, Wakad, Pune 411057; email id: ********@*****.**.**; Mobile 810-***-****/865-***-****

Objective: A challenging Service/Maintenance - Head position with a reputed organization to utilize acquired skills & knowledge and deliver outstanding results

Sectors: Automobiles, Aviation, Plant & Machinery (Diesel Engines) and Earth moving & Construction Equipment.

PROFILE AT A GLANCE

•A competent professional with cross-functional experience of 25 years in the areas of Service Operations, Customer Care, Human Resource Management, Administration & Relationship Management.

•Adept in managing service functions for enhancing operational effectiveness; streamlining the working Standards for enhanced operational effectiveness.

• Deft at planning hand / special diagnostic tools and equipment requirements for the workshops as well as assessing repair orders to fix problems pertaining to labour revenue generation.

• Proven experience in turning around the service levels in a company in the automotive domain from a low performance category to a high benchmark category at a national level.

•A consistence performer with a proven track record of increasing revenues/ customer satisfaction levels and streamlining workflow.

•An effective communicator with excellent relationship management skills and strong analytical, leadership, decision-making, problem solving & organizational abilities

PROFESSIONAL EXPERIENCE

Guide Point Global : Advisor - Fire Trucks Sector, Dec 2015 till date.

SPS Automotive, Pune : Export Sales Consultant 2013 - 2015

AIRPORTS AUTHORITY OF INDIA (AAI), Mumbai/New Delhi/Chennai, Oct 1994 to May 2013

Assistant General Manager – Technical, Western Region

•Heading the Technical Department of AAI Western Region, Planning of AAI Workshop management, budgeting & inventory management for the region.

•As a Service - Head of modern Workshop and Body Shop operations with a team of over 150 members including 2 Service & 1 Body Shop Manager

• Responsible for strategic planning and decision making.

•Involved in Cost Analysis, Performance measures of equipment and work force, and updating the policies and procedures.

•Liaised with various state govt. / private Airport operators in the region for business development.

•Coordinated, controlled, trained, guided and motivated team members to achieve pre-defined business objectives.

•Established and developed strong business relationship with customers, ensuring maximum customer satisfaction.

•Proven ability to take ownership of all responsibilities and honour commitments, to exercise mature judgment, recognize key issues and analyse relevant information for recommendations and to take sound decisions.

•Always willing to keep abreast of new development in professional field

•A Deft in coordinating with central & state government agencies and other stakeholders for all Regulatory, Statutory and Administrative matters.

•In-depth knowledge on ICAO Annex 14 Airfield Rescue & Fire Fighting Vehicles operations, maintenance & training

INDIAN AIR FORCE (IAF), Nov 1978 to Nov 1993

•Undergone various trainings including Diploma in Automobile Engineering /ADGES/ Physical fitness.

•Heading the Workshop, Service Centre and Body Shop operations with a team of over 100 members including 2 Service & 1 Body Shop Manager

• Military Vehicles/ DG Sets Engine Overhauling/Evaluation and Testing and development.

•Coordinated with supervisors, ensuring training and development to fleet supervisors.

•Trained and monitored team members, and ensured that services are delivered in a time to achieve desired organizational goals and objectives.

•Guided and motivated employees to overcome their weakness and improve their strengths, improving their performance.

DOMAINS OF EXPERIENCE

•Management of the operation & maintenance of large fleet passenger cars, Commercial vehicles & DG Sets including specialist equipment like Airfield crash fire tenders, Runway marking machines, Runway rubber removal equipment, Runway friction tester (SFT), Heavy duty grass cutting machines, Earth moving Equipment (Tractors/Excavator/Grader/Bulldozer), Cargo handling equipment like forklifts, Pallet trucks.

•Complete overhauling & testing of DG Set Engines, Air compressors, Centrifugal pumps & Rescue tools.

•Evaluation & selection of optimum work methods and preparing & implementing standard operating procedures (SOP).

•Improvements in productivity of manpower & equipment by evaluating human resources assets and technical innovations and implementing measures for enhancing system efficiency.

•Strong Communication & Coordination with authorities & agencies - DGCA, State Government administration, RTOs and insurance companies – on all operational & administrative matters

•Conducting regular Technical Training to mechanical, electrical & fire staff to improve required skills & competencies.

EDUCATION

•MBA, HRM, Madras University, 2005, Second Division, 2006

•PGDBM, Bharatiya Vidya Bhavan’s Rajendra Prasad Institute of Communication & Management, Bombay, First Division 1993

•AMIE, Associate Degree Mechanical Engineering, Institution of Engineers (India), First Division, 1989

•Diploma in Automobile Engineering, Mechanical Transport Training Institute (MTTI) IAF, Chennai, First Division, 1983

•Special Certificate course on DG Sets (KOEL, Cummins, MAN, Rustons) Operations & Maintenance: Merit, ADGES Training Institute IAF, Bangalore, 1983

SPECIAL TRAINING

•Diesel Generator Sets –KOEL, Cummins, MAN, Ruston, KOEL, ADGES Training Institute IAF, Bangalore

•Cargo Handling Equipment – Forklifts, TIL Ltd Kolkata

•SAAB 9000 Airport Surface Friction Tester (ASFT), AAI, New Delhi

•Airfield Crash Fire Tender (Tatra/Rosenbauer Panther), AAI, New Delhi and Rosenbauer, Austria

PERSONAL PROFILE

•Date of Birth: 3 October 1959

•Languages: English, Hindi & Marathi

•Nationality: Indian

•Passport: Valid

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