Director of Laboratory

Janet M. Doerfler, MT(ASCP)

**** ******** ***** **, *******, GA 30047

********@*******.***

Tel: 770-***-****

Personal Statement

I am the Director for Clinical Operation in a large independent laboratory. I have extensive experience in the laboratory industry with my Black Belt Certification and experience in lean laboratory processes. Developed and implemented training programs to enhance our supervisory skill level as well as improve training for Six Sigma. My team has been working on cultural changes to enhance our diversified group and improve team building skills. Metrics for Lost Specimens have improved by 35% and Data Entry Errors have improved 56% based on projects from this team.

Work Experience

Quest Diagnostics Inc. Tucker, Georgia

Director of Clinical Laboratory (Jan-2007 - Present) Manager of Immunology, Serology and Molecular (Apr-2004 - Jan-2007) Manager of Immunology, Serology (May-2000 - Apr-2004) Supervisor of Hematology (Nov-1998 - May-2000)

Medical Technologist for Hematology (Oct-1994 - Nov-1998)

•Evaluate new testing platforms based on client needs, quality of testing and financial impact to the business unit.

•Based on P&L identified cost savings opportunities and identified metrics for yearly goals and objectives.

•Write capital expenditure forms for justification of instrumentation and expected ROI

•Manage staffing levels against financial forecast and monitor productivity expectations as set by business unit standards using daily metrics for Turnaround Time in specific areas.

•Created new organization structure based on lean concepts for specimen flow.

•Decrease revised reports by 20 DPMO

•Decreased lost specimens by 50DPMO

•Adjusted staffing model based on instrument capacity and work flow.

•Created a scorecard for Quality metrics to show improvement towards targets.

•Identify areas of concerns through client complaints and create projects as needed for continuous improvement.

•Managed to green metrics for cost savings, productivity, employee turnover rate, turnaround time on specific assays

•Develop training as identified by staff for team building, work life balance and accountability.

•Ensure training and competency for all staff completed and up to date

•Worked with teams to decrease OSHA recordable incidents and improve safety awareness

•World class participation rate for employee survey

•Worked with Quality Assurance Program on monitors and plan to maintain all certifications

•Manage 300+ employees including Lab Aides, Med Techs, Cyto Techs, Bio Med, Supervisors, Managers and Pathologist across 3 shifts 7 days a week

•Saved 0.5Million on reagent utilization projects in 2016

•Implemented 5S in the lab and maintained a clean work environment through several Kaizen events and lean lab processes

•Worked on teams to standardize IT system across 3 labs within the system

•Create a tool to show lab capacity by including instrument capacity, productivity metrics and TAT time targets. This tool allows user to start at delivery of specimens through tat testing completion.

•Create a staffing tool for direct volume related processes to show when increase/decreases are needed.

•Maintain CAP certification.

Medical Technologist (Sep-1991 - Oct-1994)

The Institute for Transfusion Medicine. Pittsburgh, Pennsylvania

•Perform testing on donor units of blood and on patients to determine compatibility.

•Perform ABO-RH identification and antibody identification through standard blood bank techniques.

•Rotate as needed to sites in various Pittsburgh Hospitals as needed. Medical Technologist (Aug-1982 - Sep-1991)

Allegheny General Hospital. Pittsburgh, Pennsylvania

•Maintain necessary inventory of blood products for scheduled surgeries and trauma unit needs.

•Perform ABO-RH testing on patients and donor units of blood.

•Perform compatibility testing and antibody identifications through standard blood bank techniques. Education

Bachelor of Science in Medical Technology

Seton Hill College, Greensburgh, Pennsylvania

Sep-1978 - Jul-1982

Certificate of Medical Technology

Latrobe Hospital School of Medical Technology, Latrobe, Pennsylvania Jul-1981 - Jul-1982

ASCP Certification Number MT-145937

Black Belt Training

Quest Diagnostics Inc, on line training

Jan-2010 - Apr-2010

Training was done through Moresteam on line training Black Belt Certificate obtained Achievements

• Black Belt Certified

•Green Belt Certified

•Team Lead Certification

•Employee Gold Standard Trained

•Lominger Trainer

•Improved Employee Sat Scores for night shift by index of 2.0

•Organized and designed Green Belt and Yellow Belt training for night shift

•Key Leader in successfully implementing $7.8M Lean Lab Process, Total ROI on project was 18%.

•Overall Productivity for my lab was 2nd in the country based on 26 lab review

•Implemented cost savings initiatives with no sales growth obtaining a 1.2Million savings

•Maintained green audits for all CAP inspections

•Managed 3 Regional Hospital labs for 18 months while maintaining my regional business unit large lab

•Maintained quality testing meeting client expectations for 36,000/day requisition lab

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