Customer Service Accounting Staff

AUDREY JONES

MISSOURI CITY, TX *****

H: 281-***-**** C: 832-***-****

**********@***.***

PROFESSIONAL SUMMARY

Achievement-oriented MBA professional with diversified experiences in accounting, banking, consulting, education and oil/gas inclusive of budget analysis, variance analysis, financial statements, compliance, reconciliations, process improvement and communications with internal/external customers and regulators.

SKILLS

Analytical problem solver

Knowledge of QuickBooks, SAGE, SAP,AEGIS, SharePoint, PeopleSoft and Microsoft Applications (Word, Excel)

Excellent communication skills and proven ability to assimilate large amounts of data into user-friendly procedures and processes

Charismatic and confident public speaker

Solid customer service skills to successfully interact with internal and external customers

Flexible and easily adapts to change

Excellent interpersonal, leadership and team player skills- can comfortably work in any capacity to help the team and company succeed

WORK HISTORY

042016 to 102016 Account Examiner I TX Workforce Commission-Tax

Department Houston, TX

Consistently assisted and worked with Texas employers to ensure compliance with the Texas Unemployment Compensation Act (TUCA).

Established employment liability, opened and closed employer tax accounts.

Effectively conducted investigations; secured tax and wage information; collected taxes and delinquent quarterly reports.

Audited payroll records for accuracy, completeness and compliance.

Performed a variety of skip tracing techniques and investigations.

Performed accounting actions required to maintain employer accounts.

032015 to 122015 Adjunct Instructor Houston Community College-SE

Houston, TX

Taught basic math to welding students.

012013 to 082015 Consultant Vaco Resources Houston, TX

Worked various contract assignments throughout the

Houston area:

Managed accounting staff (AP & AR). Reviewed and approved work of staff. Maintained a culture of continuous process improvements

Created procedural manuals to satisfy both audit exceptions and training needs

Prepared ad hoc reports for management, as needed.

Reconciled various balance sheet, income statement and bank accounts.

Uploaded data into QB.

Assisted with budget preparation and forecasts.

Served as liaison for external tax and audit requests.

112009 to 102012 Consultant Robert Half Management Resources

Houston, TX

Worked various contract assignments throughout the

Houston area:

Managed AR and AP staff.

Reconciled various balance sheet and income statement accounts.

Assisted with month-end closing procedures

Prepared variance and root cause analysis.

Assisted with preparation of financial statements.

Assisted in the transition of an Excel based platform reporting tool to a new secure web platform to calculate contractual reserves.

Created procedural manuals.

Assisted with budget preparation, forecasts and uploading the data into SAP, AEGIS, SAGE, SharePoint and PeopleSoft.

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022001 to 022009 Sr. Accountant, Internal Reporting Analyst, Sr.

Excise Tax Accountant Shell Oil Houston, TX

Consistently supported Ombudsman, Diversity, HR, Corporate Aviation and Shell Oil Company Foundation managers by providing detailed information and commentary related to account transactions affecting their budgets

Effectively apprised management of variances between budget and actual results based on cost allocations and overhead costs per business units and specific cost centers.

Prepared account analyses, reconciliations, journal entries for month-end, quarterly and year-end closings.

Effectively apprised management of Motiva's operational performance via monthly and quarterly segmented financial statements.

Effectively contributed to quarterly IFRS reporting by researching and providing commentary for unplanned budget variances.

Consistently submitted timely motor fuel tax returns for various states; updated tax rates; maintained tax exemption certificates; researched tax issues; and responded to both internal and external inquiries regarding tax returns filed.

Managed a staff of 3 contractors for SOX project – initiated the creation of 55 + excise tax manuals

Mentored and trained staff for new assignments.

EDUCATION

Master of Business Administration – Texas Woman’s

University Houston, TX

Bachelor of Business Administration – University of

Houston (concentration in accounting/finance) Houston,

TX

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