Customer Service Manager

Thomas Polson

***** ****** ***** **********, ** 763-***-**** **********@*****.***

Professional Summary

Motivated leader with over 26 years experience organizing and providing exceptional services to an entire restaurant. Background encompasses extensive professional experience in Food Service Management in the following key position of responsibility: General Manager; Assistant Manager; Shift Leader; Cashier and Maintenance. Personally involved in supervision, hiring, training, rallying staff and serving customers. Currently looking for suitable position with an exciting and reputable business.

Strengths

Hands on experience in managing restaurant functions to ensure exceptional customer service

In depth knowledge of managing business analysis and employee evaluations

Highly skilled at problem identification/problem resolution

Excellent communication/interpersonal skills (able to develop positive relationships with customers and employees)

Proven leadership/managerial abilities (able to motivate personnel to reach desired objectives)

Excellent customer service skills

Excellent organizational skills for dealing with diverse duties and staff.

Excellent communication and interpersonal skills

Solid background of restaurant environments

Highly skilled in driving sales through excellent operations and marketing efforts. Special Achievements

Selected to pilot the newmanager development program that successfully rolled out all over the country

Restaurant Management and Service Experience

2013 - Present Birch Grove Campground, Iron River WI Bartender/Cook

Ground Maintenance

Bartending

Cook

2013-Present Popular Golf Course, Popular WI

Bartender/Grounds Keeper

Bartending

Ground Maintenance

1999 - 2013 McDonalds (YHD Foods) Columbia Heights, Champlin, Coon Rapids General Manager

Supervised 50 + employees for region boasting $2 million in annual sales.

Schedule, motivate, and supervise staff of 50-75 staff

Directed tearing down/rebuilding a new facility and major remodel.

Monitor daily and monthly receipts and expenditures.

Communicate with store and corporate management regarding sales targets and profit strategies.

Oversaw strategic planning, budget, and profit and loss management.

Maximized net profits through effective cost and inventory management.

Proactively addressed and solved problems and followed up to ensure permanent resolutions.

Held management meetings,

Prepared and submitted weekly, monthly and quarterly reports to owners.

Safety/Sanitation/Quality Controls

1998-1999 McDonalds, Columbia Heights, MN

Assistant Manger

Completed a General Manager training program

Operations Management

Profit & Loss Responsibility

Hiring & Motivating Staff members

Developing and Implementing Training Programs

Increasing Customer Satisfaction

1987-1998 McDonalds, Duluth, MN

Assistant Manager-Shift Leader-Crew Person-Cashier

Scheduled and supervised staff, controlled inventory, deposited cash, maintained

Supervised up to 10-20 employees per shift.

Completed management training program.

Food Services Training

2013 Bartenders Training Course, Wisconsin s Tavern League Certificate

2000-2013 Regional Management Classes, Bloomington, MN Certificate

1987-2013 Food Serve Safe Certified (every 5 years) Certificate

1999 Hamburger University, Chicago Illinois

Restaurant Management Certificate

Education

University of Duluth (1987-1994), Duluth, MN

High School Diploma (June 1987), Central High School Duluth, MN References

Available upon request

Contact this candidate