Customer Service Sales

CURRICULUM VITAE

FAISAL AFAQ

Email: *******@*****.***

Contact No: +966-*********,+91-930*******

To work in challenging and professional environment this would enhance my skill & strength as an individual with respect to the company's goal and objective.

Professional Abstract:

M.A from Kanpur University in 2015with 5+years of experience as a whole in the fields of – Retail: Sales & Operations, Customer Services& Business Development.

Presently employing As aSales Associate with Anwal united trading co Saudi Arabia handling the store operations.

Sound Interpersonal and Analytical skills, High Motivation Level & elevated degree of Common Sense are strengths to achieve my Career Mission.

TOTAL WORK EXPERIENCE 6.6+years

2 Years of Experience in Lifestyle International Pvt. Ltd.As a C.S.R, in Kanpur(A unit of Landmark Group,Dubai )

2.02 Years Experience in Van Heusen As a C.C.A, in Kanpur (A unit of Aditya Birla Group )

11 Months of Experience in Tangerine Toes As a Assistance Store Manager, in Kanpur (A unit of Flipz Fashion )

Tenure: From June 2016 to till date

Anwal united trading co.

Anwal united trading co a Saudi Arabia based retail chain. With over 28 years’ experience in retailing, he was starting in Apperal manufacturing,The company has become one of the foremost retailers in the Gulf. The Company founded in 1988 with a store in Riyadh as grown into one of the largest retail. It currently operates over 105 stores across the region with a retail presence in other Country as well.

As Fashion Consultant

: Handling the store in terms of Business development, follow with Team, Operational parameters and organization standards, Display standard annual/month target achievement, shrinkage control.

Customer Service:-

Ensure Meet, Greet & Direct guidelines are adhered to & approach customers with a

smile.

Be personally available to customers.

Sales targets.

To ensure floor should be ready for customers well before shop opening hours.

Visual Merchandising:-

Ensure Products are arranged in brand/ story/ collection.

Checking of Merchandise includes – visual displays, mannequin display, stacking, ensure

Proper size cube/ stickers/ tags on merchandise, check on steaming, etc.

Shuffling of products from wall units to gondola or stands when the range is broken.

Retail Operation & Store Operation:-

Maintain Store standards.

Store Checklists are maintained every day.

To ensure that Store is always clean, neat, dust free.

Ensuring damage merchandise is not on display at any times.

Ensure cartons, plastics, paper and trolleys are not lying around.

Ensure Usage of right fixtures and not overcrowding the section with extra fittings.

Ensure correct size cubes/ stickers & hangers are used in all merchandise.

Taking care store opening and closing part..

To ensure that banking has to be done on daily basis.

To ensure that cash point has to be run smoothly.

To check that Security & Housekeeping staff are coming as per the budget on daily

basis.

Inventory Management:-

Security of stocks

Ensure all stocks are security tagged.

Ensure Global Count/ perpetual inventory variances are well within the prescribed

norms.

Contributing ideas to control pilferages & reporting to Managers if any unusual

activities on floor.

Ensure that all damage stocks are sent back to WH as per norms.

Ensure merchandise is received from warehouse in correct quantity from warehouse &

other Shops.

Computer Proficiency

One year Three months Computer Course in M.D.C.I.M.A.

Personal Details

Father’s Name - Late Mohd Afaq

Date of Birth - 20/08/1988

Marital Status - Unmarried

Language - English,Hindi,Arbic

Sex - Male

Address - 99/22, Becon Ganj,

Kanpur-208001

(U.P.)

Date:

Place: (FAISAL AFAQ)

Contact this candidate