Customer Service Sales
Resume:
Debbie R. Hill
Ocala, Florida *****
Email: ***********@*****.***
Objective:
I'd like to go to work for a company where my attention to detail, strong desire to succeed, time management skills, computer abilities, and strong customer service skills: along with a professional appearance can be utilized.
Experience:
Acosta
Retail Coverage Merchandiser-Full Time
February 2012 to February 2017
Alabama
Execute product placement through plan o gram, void corrections, stock rotation, building displays, and completing surveys and audits. Distribute mailings including Client Coupons/POS/POP, to stores within territory. Work with technology collecting data from stores visits with a furnished tablet. Other duties as assigned by manager.
American Greetings
Merchandiser PT
February 2012 to Present
Ocala, Fl
San Jose Church of Christ
Office Assistant
June 2008 to October 2011
Jacksonville, FL
Projects that needed to be taken care of daily. Weekly coordinate and publish the church bulletin. Inform deacons, elder and church members (if need be) of changing events like deaths, someone going into the hospital. Coordinate care groups that can deliver food to family members in need. This is a part time position, but this is my church family and I love the opportunities that this position gave to me.
Ann Taylor
Sales Lead-till-June‘08
Stock-part-time-October 2011
May 2007 to October 2011
Jacksonville, FL
As Sales Lead I performed basic operational and transactional functions in addition to achieving monthly and yearly sales goals. Responsibilities include: handling client service issues, operating as floor coach in the absence of a manager, issuing approvals for desk transactions as well as opening and closing the store. I performed all duties which require managerial experience and/or approval to the Store Manager.
Famous Footwear
Assistant Sales Manager
February 2006 to May 2007
Jacksonville, FL
Communicating objectives and current trends to entire store team to create an awareness of and focus on meeting expected results. Driving self and others to deliver effective customer experience. Promoting company initiatives, contests, and strategies. Managing the sales floor, when acting as manager on duty, to assure Customers are greeted and provided the level of service desired. Executing and maintaining visual standards consistent with company guidelines. Merchandising product flow to assure it is presented in a compelling way. Executing timely promotional changes and set-ups consistent with company guidelines. Communicating and acting upon maintenance and repair needs.
Florida Hardware
File Maintenance & Event Coordinator
April 2004 to January 2006
Jacksonville, FL
Daily duties are switchboard operations, to open mail, prepare and receive checks, and ready them for deposit. Inventory control including verification that the UPC codes are correct on all items and confirmation that price changes are up to date and input into the system on a timely basis. Make copies of all price increases (or decrease) for salespersons' mail. Responsible for planning and preparation for semi-annual wholesale sale events for vendors and businesses located throughout the Southeastern United States. Knowledgeable in the use of J. D. Edwards. Input all the information for the catalog for the show, collate pages to be sent to the binders.
Samuels Jewelers
Store Manager
January 2003 to September 2003
Littleton, CO
Responsible for the selection of candidates that met all requirements to help run an efficient and productive store. I also had personal sales goals that were typically 40% of the stores over goal. Communicated sales expectations and followed up daily to make sure objectives are met. Maintained a high quality store presentation and emphatically emphasized the importance of superior customer service. Scheduled and conducted staff meetings to keep everyone updated on policies and procedures; including loss prevention, proper employee conduct, and effective sales techniques.
Finlay Jewelers
Manager in Training
August 2002 to December 2002
Arlington, TX
While employed with Finlay at a Texas' Finlay location, I assumed duties of a manager awaiting a store to become available. This included all opening and closing procedures, meeting sales quotas, and assisting in running a staff of at least six employees.
Friedman's Jewelers
Office/Collections/Sales
October 2001 to May 2002
Little Rock, AR
Responsible for all office duties including opening /closing the store and achieving daily sales quotas. Developed a filing system to keep track of new credit customers in order to collect on first payment and first payment defaults. Responsible for receiving, recording, and presentation of merchandise as it arrived. Daily responsibilities also included assisting customers as well as developing, maintaining, and servicing my personal clientele base.
Service Merchandise
3rd Key Holder
June 2001 to September 2001
Duluth, GA
Duties included opening/closing the store with the responsibilities of an assistant store manager. Set and established sales goals for jewelry department employees as well as responsible for achieving a personal sales goal. Maintained daily inventory control of items sold. Brought in returns, received new merchandise, and maintained key items at all times. Supervised cash office, controlled money, to and from registers, oversaw safe count, and drew up bank deposits. Other activities included answering the switchboard and handling customer service issues. Maintained high level of professionalism at all times whether dealing with upset customer or answering question about product. Daily duties also included changing prices for new ads and floor moves to meet the latest plan-o-grams. Kept a positive attitude at all times.
Nevada Bobs
Shipping/Receiving/Office
May 1997 to May 2001
Asheville, NC
Duties included all receiving and shipping for the store. Responsibilities were to see that freight charges were to company policy. Verified merchandise to purchase orders, checked for quantity shipped, all costs billed correctly, damage control, etc. Had to follow up on defective items, shipments erroneously delivered, returns and call tags. Put all merchandise into inventory system and priced items to be ready for the sales floor. Always verified that the invoices matched the packing slips and that invoices were put into the Peachtree system to be paid. Order supplies.
Education:
Graduate of Diamond Council of America-Diamontology Course
Columbus High School. Columbus, GA
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