Customer Service Administrative Assistant

OBJECTIVE

To obtain a position that provides me the opportunity to learn and challenge myself within a dynamic team environment. To also utilize, my deep knowledge and experience, while making a positive contribution to the department and the company.

HIGHLIGHT OF QUALIFICATIONS

Over 10 years experience in Customer Service and Administrative rolls

Proficient in Microsoft Office (Excel, Word, PowerPoint and Outlook)

Excellent verbal and written communication skills

BILINGUAL IN ENGLISH AND SPANISH

Well organized, self-motivated, hard-working, detail oriented and a quick learner

Adaptable to changes, flexible and responsible

Ability to positively influence and motivate others

Excellent customer service emphasized in professionalism and dedication

Proficient in prioritizing workload in order to meet deadlines

Effectively works under pressure despite sudden deadlines and changes

Ability to work independently to quickly solve problems

EDUCATION

Administrative Assistant Certificate

Humber College, Toronto – Canada

Business Administration

Autonomy University of Bucaramanga, Colombia

WORK EXPERIENCE

Callzilla-MURAD Campaign FUTESA SA August 2016-Present

Customer Service Representative

Greet and assist worldwide customers and verify account information

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries

Provide a clear and honest assistance via phone, mail, email or social media

Assist with placement of orders, refunds or exchanges

Take payment information and other pertinent information such as addresses and phone numbers

Mark Andy c/o RotoFlex Value Stream March 2013 – March 2016

Administrative and Service Assistant

Compile weekly and monthly reports (gather information and create spreadsheets and graphs)

Provide billable service quotes, update price sheets, and help generate revenue for aftermarket

Coordinate and schedule all technical services, PM installation, warranty, and billable trips

Answer incoming services phone calls both English and Spanish (Canada, United State and Latin America)

Maintain a professional office environment between customers and technicians.

Process part orders and follow shipping to third parties, customers and agencies.

Process incoming and out-coming mail/e-mail requests for Sales and Technical Service

Distribute and file correspondence to maintain regular contact with customers

Perform a variety of administrative duties to support of managerial and team workers

TES - The Employment Solution December 2012 – March 2013

Executive Administrative Assistant

Reporting to the Regional Manager, GTA and Manager of Corporate Accounts

Producing and distributing weekly Sales Activity Report and Placement Activity Report to Management and Head office in a timely fashion.

Submitting all payroll hours to Head Office on a timely basis

Answering multi line phone calls; directing them appropriately

Receiving and responding to e-mails

Handling all incoming and outgoing mail

Organizing and managing filing system

Responsible for tracking employee absences and vacations schedule

Greetingcustomers and answering their inquiries

Working with the recruiters to submit contracts and documentation to all parties as required

Inputting all resumes (CVs) into the company systems for future use

Keeping all candidates information confidential

Nekison Engineer and Constructor December 2011 – September 2012

Administrative Officer

Compile, verify, record and process forms and documents, such as applications, registrations and requisitions in accordance with established guidelines and coordination of schedules in travel times, meetings, boardrooms and the availability of contractors.

Implement administrative procedures, establish work priorities and co-ordinate the acquisition of administrative services such as office space, supplies and security services

Perform a variety of administrative duties in support of managerial and team workers

CIBC World Markets, Toronto-Ontario September 2007– October 2011

Processing Officer

Research and investigate, in a timely manner, administrative requests received via various channels: phone, mail and fax to ensure customer satisfaction

Create, compile and review reports and data to ensure quality of transactions

Communicate with colleagues in Global Operations to provide customer care to our internal and external business partners

Maintain up-to-date work unit project and other files

IBM, Markham-Ontario August 2005– September 2007

Customer Service Representative

Greets and assist clients in prompt and friendly manner

Quickly developing professional and understanding relationship with customers

Respond to client inquiries

General office duties – filing, faxing, photocopying

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