Teresa Somers-Polizzi

*** ******* ******* ****

Bohemia, NY 11716

917-***-****

Career Profile: Customer focused and career driven Customer Service/Account Manager looking for position to utilize my skills proficiency in renowned organization.

Experience:

Posterloid Corporation a division of Visual Graphic Systems - 1995 to 2015

Customer Service/Account Manager

Overseen all aspects of customer service/account management for $25 million manufacturer and distributor of Signage for Foodservice, Retail, Banking and more.

Received and Expedited orders for clients such as Dunkin Brands (Dunkin Donuts/Baskin Robins), Yum Brands (Taco Bell, Pizza Hut and KFC), Starbucks, Dominos, Jamba Juice, Sports Arenas and more.

Prepared quotations for Client Base

Prepared weekly and monthly reports and records for clients.

Provided sales information and services for in-house and outside sales force.

Worked closely with Production, Quality Control and Shipping departments to ensure accuracy and highest levels of service.

Responsible for ensuring prompt delivery of product and services for all clients.

Prepared Purchase Orders for vendors pertaining to client orders not manufactured in-house.

Worked with Accounting Department on invoicing and credit memos for client base,

International Patterns - 1990 to 1995

Receptionist/Customer Service

Responsible for handling incoming calls and responding to queries and request from customers.

Supported management and handling extra projects

Received and expedited clients orders for clients such as Lubby’s, Subway, Nathans Famous, and more.

Assisted Sales force.

Flowertime - 1986 to 1989

Clerical Assistant/Cashier

Handled all clerical work including time cards, couriers, interoffice memos and filling forms.

Assisted customers with sales.

Handled all incoming calls and responded to queries from customers.

Education - Connetquot High School - 1984 New York State Diploma

Computer Skills - MS Work - Excel - Outlook - MS XP

References upon request.

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