Ship Manger / Terminal Operations Management
Resume:
FRANCIS D’SOUZA
: ***********@*****.***
*******.******@****.***
A seasoned Shipping, Logistics and Supply Chain professional, with good academic & employment credentials, coupled with 20+ years of comprehensive experience in delivering tangible and efficient results for Organisation’s sustainable success.
Business Forte : Strengths Attributes Virtues
Well-honed skills in assertive business presentations & high customer-centric focus
Organizational leadership, good interpersonal communication.
Think-tank aptitude, soundness of mind and live experiences in amicable conflict resolutions.
Excellent organizational, planning, multitasking, prioritizing & time management skills.
Analytical & creative mind-set, innovative thinker, meticulous & attention to details.
Positive attitude, team-player, diplomatic approach to recommend win-win situations
Travelled extensively on business to attend call-of-duty assignments & ad-hoc tasks. CORE COMPETENCIES
Goal-oriented, dynamic and competent professional, with hands-on experience in :
- Terminal (start-up) Operations - Terminal Operating Systems (TOS) - Cost Management
- Commercial Operations - Ship Management - PEX-Green Belt
- Supply Chain Professional - Procurement - Team Management
- Change Management - Negotiations - Customer Service
- Business Process Re-Engineering
QUALIFICATIONS
• Gold Medal in Mathematics- H.S.C Examination.
• Bachelor of Science - (Graduation in Statistics-1994)
• Post Graduate Diploma in Business Management and Marketing - 1995
• Post Graduate Diploma in Shipping and Export Management - 1997
• Certified Computer Programming - Basic
PROFESSIONAL ACHIEVEMENTS
• Worked with reputed Shipping Companies of high repute : United Arab Shipping Company, Port of Salalah
(Oman), Maersk, Mahindra and Mahindra (India)
• Spearheaded Terminal start-up for Operations and Planning Departments at :
(1)Nhava Sheva International Container Terminal (N.S.I.C.T – Mumbai)
(2)Port of Salalah – (Oman)
• Key Team member in successfully running of following Projects to enhance Terminal Productivity and leveraging its value and throughput :
(1) Terminal Partnering Project (TPP) (2) Value Based Pricing (VBP)
• Successful testing and up-gradation process of EXPRESS 2.5 and SPARCS 2.9.44 – NAVIS.
• Initiated ‘Special Service Request’ desk, which resulted in a net incremental revenue of approx. USD 1 Million per annum for Port of Salalah.
• Terminal Operations :
o Planning and Management of Vessel/Yard Operations o Terminal Operating Systems (TOS) : In depth knowledge of Process Automation, SPARCS (NAVIS), EXPRESS, Ship Editor, MACS3 and other TOS Systems & Infrastructure.
• Commercial Operations, Analysis and Customer Service : o Commercial Analysis, E-Commerce B2B / B2C, Networking, Customer Relations, abreast with Shipping Industry updates and coalition of Business Intelligence data of key competitors.
• Shipping Liner/Agency Operations :
o Network Operations and Planning, Equipment Management, Reefer’s Management, Capacity Management and Cost Management.
EMPLOYMENT DETAILS
UNITED ARAB SHIPPING COMPANY (S.A.G) – Head Office Jan’14 - Till date Ship Manager- Network Operations and Planning
Key Result Areas :
• Increased earnings V/s Budgeted, by maximum intake of cargo on ships: USD 1 Million annually
• Efficient Voyage Management and direct reporting of Masters of Ships/Service Networks managed by self.
• 10% Savings on total fuel consumption : USD 10 to 15 Million per annum (PEX – DMAIC)
Savings on reduction of Port (stay) Operations V/s Slow steaming.
Savings on maximizing CI and reduction in restows. Duties & Responsibilities :
• Efficient management of Vessel Operations & Stowage planning based on NAVIS, Angel Stow and MACS3
• Efficient execution of Port Operations and overall improvements in Terminal Performance.
• Efficient use of Applied Weather Technology (AWT), Vessel Monitoring System (VMS), Trim Optimization, Marorka and Blue Tracker for fuel monitoring.
• Validation of Pro Forma Coastal Schedule, Operations Reports (TDR & TOR) and Noon Reports.
• Planning and coordination for vessel Imports/Exports, Doccumentation, IMO / Reefer Manifests and Logistics Operations.
PORT OF SALALAH Nov’99 - Dec’13
(a) Manager – Commercial & Customer Service : Key Accounts : Maersk, MSC and APL Key Result Areas :
• Maintain ‘Business Intelligence Database’ for major Shipping Lines and competitor Terminals.
• Tapped Revenue Leakage, resulting in additional revenue earnings of USD 1 Million per annum. (PEX – DMAIC)
• Creation of ‘Value Based Pricing’ tool for Selling and Pricing of tariff to target Shipping Lines.
• Successful creation of SLA targets with a win-win situation for both Parties. Duties & Responsibilities :
• Assisted and advised Chief Commercial Officer with : Market Trends & Analysis, Competitor’s Strategy, Tariffs, Network changes, Trade flows,
• Visited Key Clients, delivered Presentations, built Strong Rapport, Cross-Sell Portfolio Across GCC.
• Liaised with Shippers, Consignees, Shipping Lines, Govt. Officials to create cheaper and innovative solutions for Warehousing, Distribution, Logistics, Supply Chain Management, also assisted in Procurement related activities.
• Preparation of monthly Reports, annual Commercial Budgets, managing of Sales cycle, negotiation of Rates and Contracts, efficient use and updation of CRM, resolve Billing disputes.
• Organized and attended promotional Business Forums, Trade-Fairs, Customer felicitations, Media Press Coverage.
(b) Planning Superintendent : Aug 2007
Key Result Areas :
• Preparation / Implementation of SOP's, JD's and KPI’s for Planning Dept.
• Conducted Training Workshops and multi-task work-force.
• Recommend Planning Manager for TOS enhancements, staff trainings and promotions
• Setup of Expert Decking, Prime Route, Dual Cycling, re-designed Yard models for improved Terminal Productivity. Duties & Responsibilities :
• Supervision and of day –to day overall in charge of ‘Planning Dept.’ Team of 30 personnel.
• Oversee Validation of planned vs. actual: moves, crane split and Yard shiftings.
• Focus on Team building, staff work ethics with customer satisfaction on the fore-front.
• TOS upgrades and improvements
• Ensuring that all Vessel and Yard plans are in the best order to achieve high production during operations.
(c) Senior Stowage Planner : Feb 2005
Duties & Responsibilities :
• Trained fresh candidates for Junior Planners and set-up of Cargo Control Dept.
• Testing and Development for up-gradation process of the following NAVIS software’s with best data integrity :
Express 2.5 and SPARCS 2.9.44
• Monitoring / trouble shooting for delays or any operational challenges at Yard / Vessel during actual vessel operations and ensuring a high GMPH for fast turnaround of vessel.
• Co-ordination with Line Operators and Stowage coordinators for cancellations/additions of load / disch units and improvements in stowage changes.
• Ensure efficient and highly productive Vessel and Yard planning with consideration to : Productivity, vessel stability and safe sea condition on departure.
• Stowing of vessels as per stowage plan and planning the Yard basis POD / Weight / Category / Service for a smooth and fast turn-around of vessels.
• Planning the crane-wise work queue split for the vessel and accordingly assigning cranes to different vessels at berth as per the Performa
(d) Vessel Planner & Cargo Controller Nov 1999
Duties & Responsibilities :
• Responsible for providing C/Off. with plan information (i.e. crane sequence, vessel discharge and load)
• Provide timely reporting / updates regarding vessel ETC’s during vessel operation to the Line.
• Extensive use of SPARCS – (NAVIS), Ship Editor and EXPRESS for all EDI / COPRAR / COARRI file transactions.
• Responsible for the checking and finalization of load / discharge lists for the vessels
• Preparation of TDR Reports to Lines
NHAVA SHEVA INTERNATIONAL CONTAINER TERMINAL - (Dubai Ports World – India) Mar’99-Nov’99 Senior Operations Controller
Key Result Areas:
Conducting Training sessions for all categories of work force in Operations and Safety Awareness.
The coordination with different Depts. within the Terminal ( such as Planning, Gate, Customer Service and Engineering) and liaise with Lines to ensure smooth operations.
Manage, motivate and instruct all operational team members.
• Provide regular process control checks and initiate / support Performance Improvement activities Duties & Responsibilities :
Day-to-day handling of Vessel, Yard, and Gate operations; making sure that the resources are used in the best optimal way, to achieve the highest targeted productivity by maintaining the lowest cost, and utilization of the resources (Equipment and Man-power)
Communications with the vessel C/Off. or Master, in case of any operational issues.
The administrational part for the staff during the Shifts (about 150 personnel per Shift). Coordinating with the Roster Controller in the Shift to approve the leaves for the staff. Also find solutions to cover the shortages -if any- by using multifunctional individuals as coverage, or arrange for resources from other shifts if needed.
Communicate to the Operations Manager, any potential issue concerning Operations. MAERSK INDIA LIMITED - (Head-Office – India) Jan’95-Jan’96 Officer – Corporate Operations and Intermodal for Indian Sub-continent Key Result Areas:
Handled Corporate Operations, managing equipments at all Indian locations :
(a) Cost Management : Nov ’98
• Approval of Feeder invoices/contracts from all India locations; preparation of monthly positioning budgets; extracting reports for differences in the Estimated V/s Actuals.
(b) Capacity Management : Feb ’97
• Capacity co-ordinator for transhipment volumes, connections from feeder vessel to mother vessels; monitoring over-flow and rolled-over export boxes and arrange for an additional Feeder for the same.
(c) Reefers Management : Sep’96
• Ensure Compliance by all Surveyors & Sub-contractors to Maersk Line ‘Standard Operating Procedures’ for Reefers; Impart reefer stuffing trainings to locations in India starting Reefer exports for the first time.
• Close monitoring and compliance of temperature and stuffing guidelines in order to ensure zero percent errors.
• Frequent visits to locations in India to understand problems while carrying out stuffing of sensitive cargo. Eg. Special fruits stuffed under Controlled Atmosphere for far off destinations.
(d) Equipment (Containers) Management : Jan’96
• Equipment controller for all India locations, In-land feedering of containers from surplus locations to deficit locations, regulating movement of containers in and out of ICD locations.
• Keeping a tab on Demands V/s Supply for equipment throughout all Indian locations; maintaining a balance between de-stuffed units, positioned units and marketing requirements for new bookings.
• Proper filing of reports and claims of damaged units also subsequently forwarding the same to the Claims & Insurance Department.
MAHINDRA INFRASTRUCTURE PRIVATE LIMITED – (MIPL India) Mar’94-Jan’95 Supply Chain and Logistics Executive
Key Result Areas:
• Spearheaded functions in : Planning and Logistics which included Transportation Fleet Management, End-to- End coordination of Import / Export Shipments, and also 3rd Party Import Shipments.
• Gained extensive knowledge on SAP and other ERP Systems.
• Supervision of all Logistics plans to support all relevant operations within the Project.
• Insured that Customers were highly regarded and they receive exceptional service throughout the flow of order processing, including readying loads for shipment and managing the inbound and outbound warehouse traffic.
• Supervised Warehouse management and inventory accuracy, transportation as per job orders thus ensuring efficiencies maintained throughout the Supply Chain.
• Managing strategic relationships with the Key Suppliers, Shipping Lines, Freight Forwarders and Custom House Agents for shipment of job orders.
• Negotiate with Carriers, Warehouse operators, Certification and Insurance company representatives for services and preferential rates.
ACCREDITATIONS
Received Certified Training’s in the following fields :-
• Certified International Purchasing & Supply Chain Professional (CISCP) – IPSCMI (USA)
• Communications, Negotiations & Logistics Management - Blue Ocean Training and Consultancy
• Process Excellence and Lean Six Sigma – Green Belt – (PMI - UK)
• Leaders of Others (Management and Leadership Training Skills)
• Container Terminal Operations and Management – Lloyds Academy (UK)
• Principles of Ship Energy Management - DNV - GL
• Energy Efficient Operation of Ships – (Masterclass) – DNV - GL
• Planning and Time Management
• Customer Service and Interpersonal Skills
• Cost Management
• Reefer Technology - Sabroe and Carrier Units
• Received recognized training’s from ‘NAVIS’ in the following fields :-
( i ) SPARCS (Navis) : Graphics Planning Software and ( ii) EXPRESS : Container Database Software PERSONAL DETAILS
DATE OF BIRTH : 29th August 1973.
MARITAL STATUS : Married
NATIONALITY : Indian
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