Customer Service Secondary School

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AQEEL MOHIUDDIN

Current Address:

Cell No : 055-***-****, 056-***-**** Hor-Al-Anz, Dubai.

E-mail : *****.*********@*****.***

Gender : Male

Nationality : Indian

Visa Status : Tourist Visa

Career Objectives

Seeking professional role and a challenging long-term career in your esteemed firm where my abilities will be utilized to further enhance my Knowledge and Experience. Resume Summary

Area of Expertise : Business Process Outsourcing & Marketing. Total Experience : 5+ Yrs BPO/Voice Based BPO/Accent Trainer US & UK Work Experience

Employer : Adroit Web Solutions

Designation :SALES MANAGER

Period : June 2010 to Present

Location : India

Nature of Work : Understanding, Isolating & Providing with appropriate resolutions to the customer asking for a payday loan. Initially worked as a Trainer for UK & US Process.

Key Skills

Strong communication skills (written and verbal)

Good interpersonal skills with an ability to understand the customer’s problem and solving them

Training new employees and getting them productive quickly

Problem resolution.

Responsibilities

Promote flexibility, service mind, and passion towards BPO products to the team. Proactively work towards business growth

Manage team comprising of 30,50 people and report to Director.

Set, review, report and enhance team productivity and performance in a proactive approach. Analysis and well-defined solutions required.

Continuously develop team expertise.

Internal and External client’s management

2

Anticipating potential needs and problems of customers

Ideology is always being friendly and easy going person to explore and learn all possible aspects.

Monitor calls to ensure positive customer experience and provide direct feedback on observed performance.

Achievement:

Offered “Best employee of the month” for replying and solving to maximum number of support tickets within a stipulated time Personal Data:

Father’s Name : Sultan MohiUddin

Date Of Birth : 16-Oct-1982

Religion : Islam

Marital Status : Single

Languages : English, Hindi, Urdu, Arabic

Likes: Playing Snooker, Cricket, Chess, Surfing on Web and Community Services Academics

B.Com – Osmania University

Intermediate (M.P.C) – Board of Intermediate Education, Hyderabad.

Secondary School Certificate –Board of Secondary Education, Hyderabad. Declaration:

I hereby declare that the above mentioned details are true to the best of my knowledge. Date:

Place: United Arab Emirates (AQEEL MOHIUDDIN)

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