Customer Service Manager
Resume:
Confidential Resume
Oscar Galvez
El Paso, Texas 79936
*******@*****.***
OBJECTIVE: To obtain a responsible and challenging position in management where my education and work experience will have valuable application.
SUMMARY OF QUALIFICATIONS
20 years’ experience in Corrugated Paper
Proven customer service experience which requires stressful situations and effective decision-making
Strong organizational skills, attention to detail, and follow up.
Supervisory skills over 100 employees at various times.
Computer literacy: MS Office (Word, Excel, Outlook)
Bi-lingual (English and Spanish)
Safety Leadership skills
Extensive training in supervisory and leadership
Employment History
Smurfit Stone Container, El Paso, Texas
Plant Superintendent
1992-2008
Responsible for maintaining West Plant.
Supervise and maintain a staff of over 100 temporary & fulltime employees.
Responsible for the scheduling of operations in the plant.
Conduct interviews and orientations of all new applicants.
Conduct weekly staff development and employee safety meetings.
Monitor and track daily, weekly and monthly sales.
Administer employee disciplinary action to include verbal and written warnings along with terminations.
Participate in the training and development of staff.
Conduct exit interviews and participate in investigations as needed
Actively participate in Waste reduction, Safety committees and problem solving teams.
Scheduling of all converting machines
Hands on knowledge of running various machines to include, corrugator, flexos, die cutters
International Paper, El Paso, Texas
Converting Supervisor
2008-2012
Responsible for maintaining 2nd shift
Supervise 15 employees
Responsible for meeting production goals
Responsible for safety
Responsible for Quality and implementation of Kiwi
Administer employee disciplinary actions to include verbal and written warnings
Part of implementing new process such as 5 s and setup reduction teams
Attended IP’s leader ship classes L.A.P.D
Elwood Staffing El Paso, Texas
2013-2014
Terminal Operator
Responsible for loading cement trucks
Help out in the maintance department in projects
Responsible for loading and unloading flat beds of cement
Cleaning and organizing the premises
El Paso Paper Box Company El Paso, Texas
April 10, 2014 to August 30, 2014
Assistant Plant Manager
Assisting the Plant Manager on the off shifts
Responsible of the production floor
Responsible for over 80 employees
Responsible for the work order schedule
Implementing process and programs such as 5s
September 2014 to Current
John Crane Solutions Midland, Texas
September 2014 to Current
Warehouse Manager
Responsible for the parts warehouse shipping and receiving
Responsible for 8 team members
Implementation of 6S and bin identification
Reduction of shipping and receiving errors
Build a strong and ethical work team
Implementation of documented trainings, work flow process and inspection process.
Accurate inventories and accurate counts
Responsible for cycle counts
Education
University of Phoenix 2005
Candidate for Business Management Degree
El Paso Community College
Ysleta High School El Paso, Texas
General Studies
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