SUMMARY OF EXPERIENCE

Proven success in Agile and Lean software development delivery as Agile Coach and Scrum Master. Certified Scrum Master that specializes in Agile coaching (including Kanban) and teaching/training to empower/encourage teams to accomplish amazing things. A fluent communicator with business as well as technical engineers and is passionate about continuous improvement and servant leadership.

SELECTED ACCOMPLISHMENTS

●Supported cross functional scrum teams in delivering a complete platform for travel agency search, reservation, booking and back office integration on initial and subsequent releases (CI/CD) for Apple Leisure Group

●Supported two Scrum teams in delivering new and improved Chase banking web site for the initial release, hitting all milestones along the way and coming in on time and under budget.

●Supported two scrum teams in delivering a new product for client, which brought in over $8M in investments in the first 6 weeks after first deployment to public.

●Supported teams and management with Agile training programs and mentoring to increase their knowledge and adoption of Scrum and Agile practices.

WORK EXPERIENCE

Sr. Scrum Master/Agile consultant 10/2015 – Present

Management Consultant and Scrum Master for Apple Leisure Group

Scrum Master/Agile Coach for teams creating new website for travel agents. The teams were able to create and support, a system using SOA (microservices) that unified 3 acquired travel applications into one system. The teams not only met the company’s desired date for initial delivery but used continuous delivery to satisfy the functionality of the full system into production on time. Started up one team (database ETL) using Kanban to track progress, which increased the overall velocity of the team. As Release Manager, coordinated sprint releases for all teams into production and was able to significantly reduce the time needed for releases.

Sr. Scrum Master 10/2014 – 10/2015

Management Consultant and Scrum Master for J.P. Morgan Chase

FTE as Scrum Master for Chase. Scrum Master/Agile Coach for two teams on a re-write of the Chase online banking website. Ensures team effectiveness and delivery of value/quality software, by removing impediments for the teams. Provided Agile training and one on one coaching/mentoring, which significantly reduced their training costs and helped them to adopt Agile scrum methodology. Provided Program and Project management support (agile metric reporting) for Management/Executives.

Agile Coach III, Scrum Master

NetPolarity Consultant for Capital One - ShareBuilder, Seattle, WA 01/2013 – 10/2014

Agile Coach/Scrum Master– Facilitated and coached three cross-functional scrum teams in software development for Enterprise investment website. The teams moved themselves to high performing with improved velocity and commitment reliability. Coaching of team members continuously improved team happiness and opened up creativity & innovation. Conducted company’s Agile Community of Practice and assisted company in adopting Agile. Facilitated Scrum stand-ups, backlog maturation & poker pointing workshops, planning meetings, sprint reviews and retrospectives.

Scrum Master and Management Consultant

Maxsam Partners Consultant for Dendreon Inc, Seattle, WA 03/2012 – 01/2013

●Scrum Master - Lead Dev/Test teams for two groups. Initiated Kanban process for maintenance and operations team. Improved the velocity of Enhancements team by employing various methods including XP pairing, story decomposition and milestone management. Facilitated Scrum stand-ups, sprint planning meetings, sprint review/retrospectives and reporting to stakeholders.

●Provided Consulting service with client to adopt scrum Agile methodology. Helped them to turn a heavily Regulated bio-tech firm from a waterfall process into Agile(scrum). This drastically reduced the time it takes to implement software changes through to production.

Scrum Master/Program Manager

Amdocs - OpenMarket Seattle, WA 11/2008 – 02/2012

●As Scrum Master - Supported Dev/Test teams for several SOA Service teams including SMS, MMS, Reporting/Data Warehouse and Billing. Facilitate Scrum stand-ups, sprint planning meetings, sprint review, review/demos and retrospectives.

●As Program Manager - worked the dev teams to provide technical specs as guidance for technical teams’ approach. Worked with teams to create stories and break them down into sprint ready tasks. Also, coordinated Projects across teams

QA Manager/Scrum Master

Amdocs – OpenMarket, Seattle, WA 06/2006 – 11/2008

●QA manager - direct report for 6 QA engineers. Initiated Scrum to manage SDLC

●Promoted to Program Manager/scrum master

Lead QA Engineer

Amdocs - Qpass, Seattle, WA 11/2003 – 06/2006

Promoted to QA manager, hiring, managing and directing up to 8 QA Engineers.

Test Lab Engineer and Project Manager

Intel Corporation (Contractor), Dupont, WA 9/2002 - 10/2003

Lead QA Engineer

Internap Network Services, Seattle, WA 12/1999 – 9/2002

EDUCATION

Columbia College, Columbia, MO

●Bachelor of Arts in Business Administration

●Emphasis in Management Information Systems

Belleville Area College/Aviation School, Belleville, IL

●Associate of Applied Science in Aviation Electronics; Pilot training; FCC Avionics Radio License

U.S. Navy Veteran– 8 years service – Personnel management; Foreign Service; Navy Achievement Medal;

Honorably Discharged; Security Clearance-Secret

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