CURRICULUM VITAE

Insaf Chamkhi

Dubai, UAE

Mobile : +971*********

Email : acyvx5@r.postjobfree.com

PERSONAL INFORMATION

Date of birth : Jan 27, 1985

Gender : Female

Status : Single

Nationality : Tunisian

Visa Status : Employment Visa

Driving License : Valid UAE Driving License

OBJECTIVE

To build a long term career and be an effective and distinct role by exploitation of my abilities, skills and experience to be main part of the development and improvement of an organization.

PERSONAL SKILLS

Self motivated, target oriented and independently worker.

Ability to work under pressure and able to learn new tasks quickly.

Strong management, business development, marketing, communication, negotiation and sales skills.

Strive to acquire maximum product knowledge before exposing any item to public.

Ability to accomplish any task in a very sharp manner.

Friendly, sociable, patience and tolerant.

EDUCATION

2003-2009 Master in Pharmacy, National University of Pharmacy Kharkov – Ukraine.

WORK EXPERIENCE

North American Lasik & Eye Surgery Center- Dubai (September 2016 to present)

Position: Clinic and Business Development manager

Reporting to: CEO (Owner of the Facility)

Department : Facility Management (facility management, business Development & Marketing, HR, Finance,Operation..)

Job Profile:

Oversee overall financial management, planning and direct annual budget.

Managing day to day processing of accounts receivable and payable.

Reviews budget variances. (Daily and monthly reviews revenue and expense budget variances and develops an action plan.)

Issues affecting clinic productivity and effectiveness.

Contribute towards the achievement of company’s strategic and operational objectives.

Oversee clinic insurance policies.

Recruit new employees, train, supervise staff in clinic and create the staff schedule.

Fosters the goals of teambuilding with clinic staff

Develops the leadership skills of staff through delegation of responsibility.

Identifies and understands patients of the clinic

Routinely interacts with patient to maintain awareness of needs and satisfaction of service provided

Manage patient complaint and takes appropriate action

Identifies and maintains a professional working relationship with all internal and external customers

Coordinate, manage and monitor the workings of various departments in the organization

Review financial statements and data

Monitor performance and implement improvements

Manage maintenance of equipment and machinery and prepare maintenance contract.

Orders clinical equipment and supplies to fill patient needs

Responsible for contracts and negotiations with insurance providers

Provide technical support where necessary.

Plan and manage marketing activities for clinic.

Creation and publication of all marketing material in line with marketing plan.

Coordinate and prepare DHA licenses for new doctors in clinic

Renewal clinic licenses, property maintenance contract

Renewal doctors and nurses DHA licenses.

Develops and implements policies and procedures to meet DHA regulations.

Quality Assessment and Improvement Activities. (As required by Health System)

Allied Diagnostics center –UAE (Jun 2014 to August 2016)

Position: Business Development and Marketing

Reporting to : Facility Manager

Department: Business development & Marketing

Job Profile:

Manage accounts and meet or exceed targets relating to revenue growth, activities, profit margin, services sales, customer retention and customer acquisition.

Provide regular feedback to senior management about market and competitors activity.

Develop working relationship with customers through regular meeting and obtain further sales and business development opportunities.

Update and maintain customer information database on regular basis.

Identify requirement of new services, anticipate and potentially lead the market.

Work with marketing team to support and develop our strategy.

Solve problems with an excellent attention to details.

Achievements:

Develops specific plans to ensure revenue growth.

Maintain a long term relationship with customers.

Updated customer information database.

Provide comprehensive feedback to senior management about market and competitors activity.

Market of new services and potentially lead the market.

Cardinal pharmaceuticals – UAE ( October 2013 to April 2014)

Position: Sales supervisor

Reporting to : General Manager

Department: Management & Marketing

Job Profile:

Performs sales activities on major accounts and negotiates sales price and discounts in consultation with medical representative and sales staff.

Manages the medical representative and sales representative.

Develop sales and sales support staff.

Reviews progress of sales roles throughout the company.

Accurately forecasts annual, quarterly and monthly revenue streams.

Develops specific plans to ensure revenue growth in all company’s products.

Coordinates proper company resources to ensure efficient and stable sales results.

Formulates all sales policies, practices and procedures.

Assists sales teams in establishing personal contact and rapport with top echelon decision-makers.

Collaborates with the sales and medical representative to develop sales strategies to improve market share in all product lines.

Interprets short- and long-term effects on sales strategies in operating profit.

Educates sales team by establishing programs/seminars in the areas of new account sales and growth, sales

Collaborates with the sales and medical representative to establish and control budgets for sales promotion and trade show expenses.

Reviews expenses and recommends economies.

Holds regular meeting with sales team to ensure their commitment to the development of the work plan and to achieve the target.

Achievements:

I studied the market and competition to prepare the sales strategies.

Register the product in DDC and HAAD and launching them.

Maintain a long term relationship with accounts, decision makers, and doctors, to maximize sales opportunities within them.

Prepared and managed the implementation business and budget plans, including the setting of priorities.

Opened account with the hospitals.

Formulated all sales policies, practices and procedures.

Forecasted annual, quarterly and monthly revenue stream.

Trained the sales team about our product and prepared them for the sales plan.

City Pharmacy (Convatec) - UAE (April 2011 To September 2013)

Position: Medical Representative (Ostomy and advanced dressing products)

Dealing with general surgery doctors, plastic surgery doctors, pediatric surgery,

wound care specialist..

Reporting to : Country Manager

Department : Sales & Marketing

Job Profile:

Make classification of area according to the potentiality of customers.

Research of competitors.

Improve product knowledge and sales techniques.

Visit potential customers at hospitals, clinics, doctors' offices and Pharmacies.

Arrange appointments with doctors, pharmacists and hospital medical teams.

Arrange weekly and monthly plan and visit customers accordingly.

Deliver presentations and provide full information to the concerned person for our product and application support.

Provide competitive information such as bid situations, pricing data, or bundling arrangements in order to establish negotiated pricing contracts for assigned products.

Gathers, analyzes and delivers information from the field to allow the company to develop strategies in order to improve our sales.

Coordinate all issues with key clients and company.

Stay informed about the activities of health services in a particular area.

Achievements:

Cultivated and maintained relationships with executives and top decision makers across medical organizations in promotion of our product using a consultative sales approach to maximize client productivity, efficiency and return on investment.

Built rapport and renewed business through cold calls, conduct on-site visits to Emergency Departments, Intensive Care, Nursing, O.T, Wound Care, General Surgery, plastic surgery doctors, and Purchasing Departments to consult, ensure customer satisfaction and build sales, training to new customers.

Provide comprehensive feedback to manager.

Finalized 3 years contract with DHA for 2 ranges of Ostomy products.

Renewed 3 years contract with DHA for advanced dressing.

Opened new proved accounts which increased our sales and participate our product to be as known and famous brand in the market.

Achieved 40% over target.

Achieved the new figures and highest sales for the last 4 years in UAE and Qatar in our major product.

Al Hikma Drugs Store - UAE (July 2009 - March 2011)

Position: Medical Representative (Skin Care Products)

Dealing with dermatologist doctors, plastic surgery doctors, cosmetologists

Reporting to : Country Manager

Department : Sales & Marketing

Job Profile:

Conduct profiling of area of coverage such as numbers of clinics, hospitals, health care centers, and potentials doctors.

Provide competitive information such as bid situations, pricing data.

Visit potential doctors, clinics, hospitals to promote our products.

Build good relationship and trust with all dermatologist, doctors, plastic surgery, cosmetologist, pharmacies

Follow up orders with purchasing departments and needs of our customers to ensure their satisfaction.

Regularly attending company meeting, training sessions and data presentations.

Achievements:

Lunched new products and followed the movement and sales from A to Z.

Achieved 32% over target.

Opened news accounts with government hospitals, private hospitals, clinics, and pharmacies which increased our turnover.

Built strong relationship with key accounts persons and decision maker.

LANGUAGE & IT SKILLS

Arabic : Native

English : Fluent

Russian :Fluent

French : Fluent

Internet & Search Engines : Microsoft Office (Microsoft Word, Excel & PowerPoint)

Insaf Chamkhi

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