Customer Service Assistant

RESUME OF

Morgan Stang

(C) 780-***-****

******@********.**

Summary of Qualifications

I am a first year Business student at McMaster University and a member of the Canadian National Synchronized Skating Team, NEXXICE. As a result of moving across the country to pursue both these opportunities, I have acquired excellent time management skills and display high self-motivation. I have strong communication skills and thrive in team environments.

Education

Bachelor of Commerce, Level 1

McMaster University, DeGroote School of Business

Expected Competition: May 2020

GPA 3.75 on 4-point scale

Work Experience

Barista Summer 2016

Starbucks Coffee Company, Burlington, Ontario

Provided exceptional customer service and managed cash register

Listened to consumer needs to make food and drink orders accordingly

Ensured cleanliness of all work areas

Page 2015- May 2016

Legislative Assembly of Alberta, Edmonton, Alberta

Worked as part of a team to provide assistance to Members, officers and staff of the Legislative Assembly by delivering messages and distributing documents

Supported members and guests at ceremonies and special events

Engaged in weekly career development seminars

Customer Service Assistant January 2014 – Present (Seasonal)

Daystar Petroleum Ltd, Edmonton, Alberta

Assist the finance department to ensure customer records are accurately maintained and serviced

Answered phones, file data entry, organize documents, respond to emails

Assist in financial and marketing projects as required

Certified NCCP Can-Skate Coach January 2015 – April 2016

Sherwood Park Figure Skating Club & The Edmonton Synchronized Skating Club

Interact and encourage children as they learn to skate

Develop lesson plans, evaluate progress, and completed report cards

Figure Skate Technician and Customer Service September 2014 – May 2015

Pro Skate, Edmonton, Alberta

Managed cash register, responded to customer inquiries

Participated in up sell marketing contests

Engaged with customers to ensure proper skating fitting

Volunteer/Extra-Curricular

Member of the NEXXICE Senior Synchronized Skating Team 2016-2017

Part of the Canadian National Synchronized Skating Team

Selected to Represent Canada at International Synchronized Skating Competitions

Program Assistant 2010-2014

Sherwood Park Figure Skating Club & Edmonton Synchronized Skating Club

Assisted children and supported staff members to ensure the program ran smoothly

Interacted with parents and guardians

Certifications/Technical Skills/Languages

Scholarships

2016 Krawford Construction Scholarship

2016 Athletic Academic Development Scholarship

2014, 2015, 2016 Alexander Rutherford Scholarship for Grade 10, 11 and 12,

2014 Sport Fit Program at Vimy Ridge Academy – Student Athlete Award

2014 Top Alberta Volunteer Program Assistant, awarded by Skate Canada, Alberta

2010 & 2011 Kevin Duffy Memorial Scholarship, Extreme Edge Figure Skating Club

Technical Skill

G2 Driver’s License

Trained in Emergency First Aid

Certified NCCP Can Skate Coach- Level 1

Making Ethical Decision Certification

Proficient in Power Point, Excel, Word, Microsoft Office and Simply Accounting

Basic Language Skills in French

Studied Abroad in Europe – Summer 2015

References Available Upon Request

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